I recently subscribed with Vonage for tele.service using our DSL line. After talking with an agent and after he assured me that my present tele. number will not be changed, I agreed to the service. The next day, I received an e-mail confirmation of my order and they included a new vonage tel. number. I immediately contacted Vonage and told them of my not wanted a new number and they told me ok and that when I receive the adapter, simply return it with the pre-paid label. The e-mail did explain that my tel. number could not be used. Now why I asked, did you send the adapter when I specificlly asked that I did not want my number changed. The could not give me an anwser. A pre-paid label was never sent and they said that I must pay for the return of the adapter myself and also, there w0uld be a cancellation fee also, charged to my credit car. Is that a rip off or not? I have since contacted my credit card co. and they are investigating.. My advise, watch out closely at Vonage.