I inquired at vonage about international call, the agent told me that they have unlimited calls program to philippines, agent told me all the set up fees and I said I dont want the service because the fees were rediculuos, then she told me that she will waive all the charges except for the $14.00 for shp and handling then I said ok I gave her my credit card and then she said she made a mistake instead of $14.00 I will be charge $60.00 then I said NO but she said its already been charge, she gave me a customer service number but once they know that you are trying to get a refund they will put you on hold for minutes then they will transfer you to a different agent to make it short they will try everything so that you cant get your money back, then after 60 days I got another charge for the services that I dont have, I dont even have any equipment from vonage, never had any even a piece of wire, then my bank called them disputing the charges and my bank told them I intend to cancel the "service" that I never had in the first place and vonage sent me an email that they will charge me for $119.88 for cancelling the service, this people are crooks, please spread the word, they are nothing but a common thief, beware dont give them your credit cards, Its a nigthmare, worse of the worse company, what else can I do to make sure that other dont become a victim, is there any gov't agency that can investigate this crooks?

Vonage - www.vonage.com

We live on disability and was looking for a cheaper phone company.Went on internet looked into vonage (did not know about Complaints.com) Signed up for the 1 Month free service offered at $24.95. Got to billing page found out that they were charging $29.95 for activation fee. Signed up anyway only to find out that this transaction was costing $47.94 I signed up on 10/13/07 the router which i realized had to be hooked up. I have certain things on my phone line for contacting medical alert for my husband so I decided this would be too much of a hassle. Called Vonage on 10/16/07 to tell them to cancel order.Router which you need to use Vonage service was not even shipped yet. I have called twice and was told my CS that their system was updating. On 10/16 when I called they said the system was updating but CS went into why I was cancelling. I answered her any questions after about five minutes of this I got POed and told them to just cancel the order. She said they would cancel the order but I needed to pay $13.99 to cancel she started to say something about this was a temporary charge By this time I am livid told her they already have 47.94 that was mine and that I would tell everyone I knew about this bogus company I told them I was going on internet and let everyone know how they take your money and you can not get it back. Checked email today 10/22/07 Order status is still pending this means the router was not shipped yet can not get money until I receive or decline the shipment. THIS COMPANY SUCKS AND EVERYONE SHOULD CALL THEIR BETTER BUSINESS BUREAU IN THEIR STATE TO STOP DOING BUSINESS WITH A TAKE YOUR MONEY AND RUN VONAGE COMPANY.

I called to cancel my Vonage service July 31st, 2007. After getting harassed for at least 20- possibly even 30 minutes, I was told that I would have to call back because cancellations were done in real-time. I never agreed to the free months they offered, or different plans, or anything else, but stuck to my guns that I needed to cancel.

No other service I have ever had to deal with has ever made it so difficult to cancel. My initial call was sufficient enough to cancel. When we called to cancel our business Vonage line, they did it right then, although they did say we weren't entitled to a refund of any used days, which I completely agreed with and didn't mind at all. We had unused days on our consumer line also, but wouldn't have minded that they kept that payment even though there weren't any services offered; I just wanted to have the service canceled. (Although in retrospect, every other company I've ever dealt with, from utilities to insurance to rent payments are prorated for the actual days of service. Why does Vonage get away with keeping payments for days of no service? Just another example of their unethical company?)

I kept getting billed, although they "suspended" my account (which means I couldn't use it, but they would still bill me for it, even though I had canceled it?) INSTEAD of canceling it as I had requested, and each month would correspond through several emails that I had canceled. I would even get emails that would say their representatives would call me, which they never did, and one final email which would say I must call. All of this I have on record.

I called again September 26 and before the representative could give me the pre-printed runaround spiel, I told her in no uncertain terms that I needed to make sure the account was canceled and that I should not have a balance. "Faye" even tried to keep me as a customer, although she admitted we didn't use the service! What she meant was she would be happy to continue having Vonage bill me for NO SERVICES! I can't think of any company who can get away with billing someone for nothing. Vonage shouldn't be allowed to continue this practice. After a Google search revealed this is a common practice with Vonage, I cannot let my complaints go unheard.

All I'm asking is for Vonage to respect the fact that I called to cancel on July 31st and that I should not have been billed in subsequent months. I'm not asking for anything for free, and they shouldn't either. It is unfair, unethical, and surely the beginning of the end of Vonage. Vonage employes unfair pressure and harassment to try to keep the customers they already have.

While I had Vonage service, I was pleased and would refer my friends to Vonage. My tune has changed. Any company who tries to obtain money from someone and not offer any service must be an company who is operating illegally, and I cannot possibly continue to tout the advantages of their "services."

My request is simple and completely fair. July 31st is my cancellation date, and my balance is 0.00. I should not have to pay for services which I canceled in good faith, and which were unused.

I signed on with Vonage on Sept 8th. The rep I spoke with never mentioned that my phone service was dependent on internet service. Brad asked who did I have DSL with and I told him it was Verizon. I also told him that I didn't want to switch my DSL from Verizon which he stated that wouldn't be a problem. On Sept 20 my phone line was completely transferred from my previous phone carrier. I could make a phone call but I couldn't receive a call. I called Vonage and for 2 1/2 hours tried to resolve this issue. On Sept 21 I told Vonage I wanted to cancel my service because my request to have phone service for calling and receiving calls didn't look like it was going to happen. On Sept 21 (Friday) when I arrived home from work I had no dial tone. I didn't make an attempt to contact Vonage on the weekend because I was truly fed up with Vonage. On Monday Sept24 I called Vonage to explain my problem. I was told that I NEED DSL SERVICE TO HAVE PHONE SERVICE WITH VONAGE BUT VONAGE DISCONNECTED MY DSL SERVICE WITH VERIZON. And if I wanted DSL service with Verizon I should call Verizon and ask for them to reconnect my DSL. How are they going to disconnect a service that I need in order to have phone service?? As far as I am concerned Vonage reps are deceitful in how they sell the Vonage service. NO ONE told me that Vonage phone service can only be had if you have DSL service because it is an internet service. I found that out by asking question after question until the rep finally had to admit what I had eventually figured out. Their commercials do not mention internet in order to have phone service with them. Now I have to wait two weeks before I can get phone service again with Verizon because I don't know what Vonage did with my phone lines. Presently I am without phone service. I have a pregnant daughter and a husband with health problems at home. This is totally unacceptable. It is Vonage responsibility to make sure that I had phone service and they should have done whatever they needed to do to get it done. I will write and tell anyone and everyone about Vonages deceitful tactics.

Debbie Ruiz.

I set a Vonage phone system to have better service and to be able to call long distance without paying outrageous prices. My husband connected according to their instructions. When I made some calls the person on the other end could not hear me clear and sometimes it cut off some words I was saying to the other person. I called their service line to get help and all connections were checked and were connected properly. I stayed on the phone until almost 12mn(3hrs.) trying to figure out the problem. Then on next morning I was on the phone for almost 2hrs. and still the phone does not work,the same problem still continues. This afternoon I called a third time and the assistant tried something again and it did not work. If they do not have it fixed in 24hrs. I am going to disconnect the Vonage system and return it and get my money back.