Vonage service is not great. You can lose your dial tone and not know it. But you wonder why your phone doesn't ring and then you pick it up to find out you've lost your dial tone. You call Vonage support and you have to use your cell phone for about 45 minutes to an hour. The technician tells you what to do, and you have to unplug, reset, and reboot as many times as they want you to. I decided to switch to Time Warner and it took over two months for Vonage to finally release my line.

I am contacting the bank so they will not continue to bill me past my service--which is what I've been told they do. There are other options. I recommend you don't go with Vonage.