VitalChek
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1 stars | | (48) |
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Category: Services
Contact Information Bridgeport, Connecticut, United States
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VitalChek Reviews
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VeryFrustratedInCT
July 13, 2009
Fraud
I first contacted VitalChek on May 18th to get a copy of my birth certificate for an important state permit. It is now July 13th and I still do not have my document. Over the past TWO MONTHS I have faxed copies of my state driver's license several times but they keep emailing me back (many days later) telling me I need to resubmit ID verification. They suggested I enlarge the picture by 200% and darken it. I did that. I even tried several different shades of darkness and none of them worked.
Note, none of the six figure business deals I do by fax have EVER been kicked back to me. Why can't VitalChek get a fax machine that can print legible copies???
I've been unable to reach any customer service people and no one bothers to call the phone number I gave them to let me know what to do. This was supposed to be fast and easy. It's been none of the above. I'm very angry and frustrated with this company. I would advise anyone who needs vital documents to AVOID VitalChek, especially if it's urgent and important.
This company should be shut down immediately!
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Anthony Cuzzanti
May 29, 2009
Birth certificate
I contacted VitalChek to get a copy Of My birth Certificate on May 04 2009, my order # is 14141596
I Payed with my Credit card and They received Payment For The Shiping UPS Air They said It would take 5>15 days.
I tried to contact them Via E Mail And I received a conformation that it was processed, Issuing Agency :New York City Dept Of Health
My Name Is Anthony Cuzzanti
I now live In Navada
my adress is 1816 Plum court Henderson N V 89014
If You can do Some Thing I would greatly appreciate it Thank you
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satisfied
May 8, 2009
Service
I am writing this compliment to VitalCheks for helping me in a timely and orderly fashion. I do not know what any of these other people are talking about because I used VitalChek.com to order a Certified Birth Certificate from Kern County on 5/04/09, faxed in a notarized "Sworn Stament" on 5/05/09 (after business hours), they mailed my birth cert. to me on 5/06/09 and recieved my Certified Birth Certificate on Friday 5/08/09... WOOOOOOW!!! That is service!
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Ron
March 3, 2009
Online fraud
This company sent my birth certificate, including all my most private info, with Social Security number, to a stranger!! I got a call from a stranger in Oregon (I am in New England), who also ordered a birth certificate from Vitalchek. They got an envelope addressed to them, but with MY certified birth certificate inside. Thank God it went to a decent person, who called my cell phone number, which was with my info inside. They are going to mail it to me. Now, they don't know where their birth certificate is, as they have not received their correct one.
If this info had gotten into the wrong hands, someone could easily steal my identity with it!! It seems pretty ridiculous that I had to get a notarized authorization form sent to the state of CA, proving I was who I am, in order to have the birth certificate issued. And then, it ends up getting sent to a total stranger!
This company should be put out of business!! The internet is full of complaints about them. I only wish I had done my research before using them! DO NOT trust them with your vital, private info!
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Jimmy
February 18, 2009
Online fraud
This company sent my birth certificate, including all my most private info, with Social Security number, to a stranger!! I got a call from a stranger in Oregon (I am in New England), who also ordered a birth certificate from Vitalchek. They got an envelope addressed to them, but with MY certified birth certificate inside. Thank God it went to a decent person, who called my cell phone number, which was with my info inside. They are going to mail it to me. Now, they don't know where their birth certificate is, as they have not received their correct one.
If this info had gotten into the wrong hands, someone could easily steal my identity with it!! It seems pretty ridiculous that I had to get a notarized authorization form sent to the state of CA, proving I was who I am, in order to have the birth certificate issued. And then, it ends up getting sent to a total stranger!
This company should be put out of business!! The internet is full of complaints about them. I only wish I had done my research before using them! DO NOT trust them with your vital, private info!
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JJ1
February 6, 2009
Bad Service
You are much better off directly mailing your request for a birth, death or marriage record. They get you pay them a $12.95 processing fee on top of the fee you would pay the county. Then if you don't pay an optional $19.00 airmail fee they purposely delay your order. They will not provide a phone number or way to cancel your order. They hold your order hostage for longer than directly mailing the county would take.
I'm hoping their unethical business practices do not interfere with our upcoming trip.
Rip Off!
Lexis Nexis should be embarassed to own this company.
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April 15, 2008
Processed order without providing opportunity to review
I live out of the US. I selected expedited service for my birth certificate, to check the price. VitalChek instructions do not allow scrolling back, so I continued, expecting an opportunity to review submitted information and make corrections.
Instead, when I "continued" to step four (conformation), the order was placed and charged $45 in delivery fees.
I found no mechanism to contact VitalChek, even though their instructions claim this option.
VitalChek provides misleading information that makes one question their motives.
VitalCheks blatant disregard for customer service is despicable. It is unfortunate that folks in a hurry have no other option.
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July 7, 2007
Poor service!
On June 8, 2007 I placed an order for an expedited certified copy of a Birth Certificate for travel purposes. My credit card was billed on on June 14, 2007. The certificate service was advertised as being delivered in 7 days - 2 weeks. It has been 30 days. Although I was issued an order confirmation number and directed to track the process of my order I have not been able to do so online. The New Jersey status page link has been unavailable and so has VitalChek's site. I contacted VitalChek via email and was told that my order was processed and I should receive email confirmation soon with a Fedex Tracking number. I have had no such contact and that was 15 days ago. This company now has my money as well as vital statistic information and a copy of my driver's license. At this point I do not believe that they are providing the service they advertise.
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