Sent for Death Certifiate via there web site sent me back a piece of paper that was worth aprox $53.95. They told me that no one by that name died here well thats bull cause i buried him there after the accident. (Bless His Sole Robert Kelley, may you rest in peace and not to worry the kids are fine.)

Thank You,

Teri M Thain
[email protected]
03/04/10

On January 4, 2010, I ordered a birth certificate for my aunt, who is 73 years old. She had a hard time obtaining an ID without a birth certificate, and she could not get a birth certificate without an ID. So we were really looking for other options. The people at the Health Dept. gave us this number to call at Vital Check, I paid $50.00 for what I though would be a birth certificate with two copies. Instead, the UPS man brought us paperwork, showing the documents we would need to obtain a birth certificate at the Vital statistics office on Bull St. in Columbia, SC. They did not send no money back!

I ordered several Birth and Death Certificates Via Vitalchek with a credit card, with the understanding that and Estimated processing time was 7-10 days. I had to pay extra for this service. I could have made a mail in request for the wait time of 6-8 weeks. I ordered on 9/8/09 and my card was charged promptly. My order had "been sent for processing on 9/9/09". A reltaive of mine also made a request the same day, hers was honored in a timely manner. On 10/12/09 with no Certificates in sight, I called an 800 number from my email confirmation (good luck finding contact info on the website). I was told they could submit a request that would take an additional 3-5 days to get a response. I asked to speak to someone else. The next person told me that their was no way they could contact the state by phone and that I would have to wait the 3-5 days. She also told me that they were the customer service for the state but still could not make contact via telephone. HMMMM... So I asked to speak to a supervisor. I told them we should resolve the issue today or get my money back. They told me they would look into it (after 30 mintues of trying to talk circles around me). None of them seemed able to count the days on the calendar and were completely lost when it came to customer service. When I did finally get a return call, they informed that it is taking longer because it is a genealogy search. (mind you the same kind of search my relative did). When I informed them of this little hiccup, they went back to saying their only service is to send the request in, Nothing more. They feel they went above and beyond with their service by simply answering the phone and refusing to give me a time frame. They were very quick to point out that 7-10 days is simply an estimate and is in no way a guarantee of any kind. I asked to speak to the supervisior of Shakora who refused this request, stating simply that it is not possible. I asked for an address and was simply told we don't have a location. When I asked if she was floating in space she seemed offended. Each person I spoke with offered a new excuse as to why my order had not been filled. They were all very quick to note that their only service is to send the request. They refuse to refund the money and actually made me quite testy in the process. I firmly believe I have been scammed out of my money at this point and will until the matter is resovled. Shakora could not offer any dates as to when this matter might be resolved but simply asked that I trust her, when I have been lied to by this company at least 4 times, 3 of those today. I strongly recommend against using this company as they can not hold true to estimates thier own website. I also recommeded they change their "ESTIMATES" to a time frame more fitting.

I called the WVA Bureau of Vital statistics when I moved from FL to WVA to obtain a certified copy of my birth certificate which I needed to obtain a VA driver's license. I paid $49.00 to have this mailed UPS, and was told WVA would send the copy the day after they received the request. Received a letter from VITALCHEK stating they needed my current driver's license copy mailed to them enlightened 3 times and enlarged 200%. So I went to the library and copied the driver's license 155% (their copier won't enlarge higher), and lightened it 3 times. Vitalcheck wouldn't take this copy as verification of my identity. Keep in mind I could read the copy just fine. I also had to pay for this copy and to have it faxed. Now we are up to about $53.00 in charges. Okay, so I get another letter and automated phone call stating they can't read my copy. So I went to another office supply store and paid more money to have the license lightened 3 times and enlarged 200% again. I also paid for the new fax. Now we are up to about $57.00 in charges. Vitalcheck still refused to release my birth certificate copy saying they couldn't read it. They only illegible thing was the year of the duplicate copy of the driver's license that had been issued. What does that have to do with proving my identity? This whole thing is absolutely ridiculous. I have waited over a week for one certified birth certificate copy so I can get a driver's license and job. I even had sent WVA a xerox copy of my birth certificate with the certificiate number on it to expedite this process. What kind of scam is vitalchek running?

I placed an order 6/24 for certified copy of my birth certificate - delivery 10-12 working days. Tried contacting them thru email - response time 5 working days!!! no way to contact by phone, says live online, CANNOT access so now way to make contact. I need this birth certificate for passport and trying all the tabs on their site there is no way to get an answer. I will NEVER use this service again NOR will I recommend this service to anyone who asks or needs a service. If they cannot provide an address or phone number is this a legitimate company?