VitalChek is a joke. I submitted two orders for birth certificates and a marriage certificate. Cost over $100. For one birth certificate all they did was send me via the internet their order form and instructed me to fax it to the city the birth took place. The second birth certificate, they ended up instructing me to send my request and identification documentation directly to the State. The identification documentation for their company differed from the State and they would not provided the birth certificate. They took my money though. Unless your request is simple, they are useless! Of course my State website refers you to VitalChek, so you have no choice other then to go through their maze of garbage.

This is not a complaint...it's praise for VitalChek.com. I ordered 4 documents to complete some family genealogy and I received 3 within a week and the 4th was my fault because I put Macon, Ga. on the application instead of Columbus, Ga. But the Georgia Department of Vital Statistics called me saying they couldn't find the document and then I realized the mistake I had made. They also credited my checking account AND sent me a notification regarding the mistake I had made. Another great source is Archives.com.

Vitachek lies does nothing can not get to talk by phone always says call back busy. talk to 5 five people. everyone tells you something different. they always ask for more personal information. like how many times have you been married, send us all marriage licenses. this is for a birth certificate only. a birth certificate only . i think this is illegal. i had to send utility bill, a drivers license, regestration, marriage licenses, copy of passport. i think they broke the privacy laws/??? or are they selling my information???? are they selling this information??? is this legal ?? for a birth certificate only?

VitalChek has stolen our money 2 times in 2 different occasions. We ordered all of our family birth certificates so we could take a trip to Canada and needed these for documentation. 3 arrived find, my daughter's did not. We had to leave the kids at home because of this.

Now, November 3rd, 2010, I reordered it, having forgot about the prior situation and made the fatal decision to use this company again. It is now Dec. 10, 2010 and my document has not arrived. I have made 7 phone calls now only to be told that "I" needed to call the agency to find out where it is. I have been hung up on 2 times now and only now have contacted the supervisor.

They claim they have done nothing wrong and will not refund unless it can be proven that my claim is correct... They are processing through Arlington Vital Records Bureau (refused to provide the number, had to search the internet for this) but my daughter was born in Collin Co Texas. Arlington has nothing to do with this.

Supervisor put me on hold to contact Arlington while making me hold on a cell phone.

AVOID THIS COMPANY AT ALL COSTS! Contact your county directly... save time, money, and THIS SCAM!!!

I was looking for my deceased fathers birth certificate. I was lead through a maze with Vitalchek. They took my creditcard information first, then put a disclaimer that if they were unsuccessful that a charge would be placed on my card regardless. I DID NOT AGREE TO THOSE TERMS and opted out using the DISAGREE (with terms) button. It wouldnt let me off the screen so I closed my browser. THey have placed a charge against my account and even after contacting them through email, they insist that I owe them money. I have received emails saying that I need to provide more information, which they will not get. I OPTED OUT.