I purchases a Virgin Mobile Cell phone recently and when I tried to activate it, I was told that it was not unlocked. I went to the store, Target, that I bought it from and they tracked my sale and showed me that my phone had been activated on the day of the sale,1/21/09. The Customer Service girls contacted Virgin Mobile at 888-322-1122 and was then referred to 800-498-6371. The representative told Target to either refund me or give me another phone and the persons in the from office would not give the Customer Service girls the VCD# that she needed to do this.The representative at the 800# told me that he would investigate the problem and to give him 24 to72 hrs before I tried to activate my phone again. It has been a full week and still nothing has been done.

I am disappointed in both parties of this situation and I am out the cost of the phone plus a Top Up card that I purchased at another place. At 61 yrs of age I can not afford to throw my money away. Disappointed in Mansfield