I was sold a car by an inexperience sales man and they promised to change the car once a better car came in, every year I would go back and check and when they finally had a car they told me I had to put a down payment. That was not part of the verbal deal I had made with them they were suppose to do an even trade. I have a terminally Ill husband and a daughter with kidney problems. The car was suppose to provide them with comfort as I took them to the hospital which is very far from here. The company knew most of this when I bought the car. They gave thier word and it was not written in paper but still it was thier word and they should have kept it.