The following correspondence says it best:

Initial Letter to Verizon...
Primary Subject: Billing
Secondary Subject: Payment and Balance Questions

Message Body:
I am furious. I was using my phone to make a payment. It was a new phone and I must have hit the wrong button.

I thought I was entering a payment of $xxx. Instead I paid the full balance - which is not due for 15 days. I CANNOT afford to pay that extra $xxx right now. I spoke with a VZ representative that same day, he completed a form and told me it would take 72 hours to process.

I called to check the status today and was told by a representative (she was a moron, in case you care) it can take up to 10 days to process the request. Are you kidding? I have since spoken with a very nice supervisor (the ONLY person out of 3 who seemed to have a clue...he provided excellent customer service, ) - and he has said 24-48 hours is the norm.

I am writing to be sure you understand my frustration. Please expedite this request for a refund. I will never make a payment from my phone again. I manage social media for a living and I am controlling the desire to rip VZ on Twitter, Facebook, Linkedin, Tumblr, Friendfeed, StumbleUpon and my blog. I am so mad right now. ANY other company would reverse this within 1 day. It has been 3 days already!!! Please deal with this within 24 hours and notify me that it has been resolved.
Angie xxxxxxxx

Verizon's response...

Dear Angie xxxxxxxx,

Good evening! I have reviewed your account and I regret to say that the request submitted was completed today but our treasury department was not able to reverse this payment. My name is Arlene and I’m very sorry to hear that you did not intend to pay the balance in full, but I will be more than happy to provide additional information regarding this.

When a balance is due and the payment covers the balance in full, we are unable to credit back any over payments, unless this results in a credit balance.
Since the payment of $xxx covered exactly your account balance, we are unable to reverse it.

Keep in mind that when a payment is made over our automated system, it will ask you to confirm more than once the payment amount you wish to make.

I apologize for the inconvenience this may have caused.

I am sorry I wasn't able to provide you with a more favorable response in regards to your payment. We appreciate your business and thank you for using Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail.
Sincerely,
Arlene
Verizon Wireless
Customer Service

My final email to Verizon...
Dear Verizon Customer "un"Service,

I expected nothing less from Verizon.
Your lousy customer service is legendary - and now I am experiencing it firsthand.
Be sure to check my thoughts on Facebook, Twitter, LinkedIn, StumbleUpon, Tumblr, Flickr, and my blog.

Fortunately, consumers can now share your abhorrent behavior with the planet via social media.

Disgusted,
Angie xxxxxxxx

P.S. The punctuation, incorrect use of my first and last name in the greeting and your use of words like "treasury dept" tells me one of two things:
You utilize impersonal form letter templates and/or you're not residing in this country and Verizon didn't take the time to train you properly.
Again, fabulous customer service. Unbelievable. Can't wait to post this communication on my blog.

We had been Verizon customers for several years and always had good cell phone service. About 1 year ago we started dropping calls in our house, outside our house and in the general area of our neighborhood. We contacted Verizon and asked them to check it out. Several months went by and we called again. They didn't know why it hadn't been checked out previously but said they would send someone out to the area to check things out. Again no one called so we called them. The response was "yes, there are some problems with buildings in your area so we can sell you a network extender." A network extender costs over $200 and I would like to know why we should have to spend that much money to get good service. The response was that they don't guarantee service at home. On another occasion I spoke to a Verizon rep and she said they should waive the termination fees because of poor service. Well that certainly didn't happen. The minute we closed our account they started hounding us for payment. When we were customers they treated us like gold but the minute we were not they started treating us like deadbeats. Shame on your Verizon!!!

I bought a cellphone from this place and I was told I was going to get a 50 dollars giftcard from Sam's club which I never got I went about 3 or 4 times until one of the new manager's. Good me that I was not supposed to get a gift card because. I had a revere from Verizon when the Guy that sold me the phone told me that I was going to get a rebate from Verizon and a giftcard from Sam's. I think that nobody got to lie to sell anything besides the manager. Treat me bad I think because I'm hispanic. He was very rude

I need to make a complains against Verizon Wireless in McAllen, Tx 78502. On July 12, 2010 five months ago this sixteen year old girl brenda Calerdon took it upon herself and walks in saying she wanted a palm cell phone with texting, internet, photos, games, and the works. She said she knew me; I was in college at the time. order location(15184 01 #514856 pmt 1 of 1 order type p3. The sales person didn't bother to ask her for an ID or any money down. Instead she walked out with it. I didn't find out with Verizon until August that I got a huge bills with 3 phones # I went in person to the verizon store an ask why do I have 3 numbers they said that there was a phone added on my line and that co-workers do not know who help the 16 year old. I told them to disconnected that particular line that was added on my bill. The manager could not do that for me to look for her and get the phone back and returned it to the store. Now, who give the co-workers the right to get a phone and added to my account without my authoritarian with no knowledge of who she was and stucked to my bill and ruin my account. I keep getting calls harssing me everyday to pay the full amount.

On August 18th I called the verizon store to terminated her phone line (956) 483-9572. I got a called from Verizon store in Harlingen, Texas 78550 asking my perimisson if she could change the number without me knowing. I told melissa the person I spoke to for her to take the phone away from brenda and she said she could not do that. I told her that I do not want for her to keep the phone and to paid for her bill for using my services. Until now, I am not getting no where I want to sue Verizon Wireless for $ 5, 000.00
for abusing my account and charging a outraged bills of $ 1052.46 and ruin my name

I also called the fruad dept. and Yvette whose work as
investigator at the fraud dept could not help me with my problems. I went to the McAllen Police Department and filed a police reports the investigator was not very helpful.

Here is Brenda Calderon date of birth 1/27/1994 her SS# 634-42-2515
I need for you all to respond to my email as soon as possible. Please have fraud department contact me by email at [email protected]

Anyone thinking of a contract phone with Verizon needs to conduct an internet search "Verizon Lawsuits" and see the number of cases in which Verizon has illegally defrauded you the customer. I would strongly encourage you to check your billing to see that they are charging inappropriate "DATA" charges, Insurance that you have not purchased, and many other items. If you have to return a phone, check closely as they will bill you initially for the phone and even when the other phone has been returned they blame it on the warehouse. Don't expect that they will credit you at the time you bring it to their attention. They will wait an average of 30-60 days and then claim that it has to be a supervisor that approves the credit. There are many other ways that they will try and get your money without doing it legally. You can see from this post that Service is the lowest of any of the carriers and the treatment that you will get on the phone is horrible. I suggest making complaints with your Attorney Generals Office, Public Utilities Commission or other governmental regulatory agency. Too often people think that they are the only one they treat poorly. I can assure you that it happens too frequently. I recently made the mistake of staying with Verizon and purchased a new Droid phone. Was told that the hotspot would only cost 20.00 extra a month. After 30 days of being dropped 30-40 times a day they said it was the phone. Returned phone, got new one, still same problem. Had 3 fix it tickets asking that they determine the problem. After 32 days (Now remember you only have 30 days to return the item if your are not happy) the tech guy calls and tells me off the record that Verizon does not have the upgraded equipment that is needed on their towers in the area to handle the amount of Hotspots-internet connections that were being placed through the system. Off record again he suggest a download from another company that would work better and maybe work for the system. What Verizon rep failed to tell you despite the fact that he was told when we signed our new contract that we wanted unlimited on everything. We did not want any surprises for internet use, phone use etc.. Low and behold a billing comes in with over 1, 000 in data usage. After 30 days of arguing and producing witnesses as to what we were told and informing them that this would be handled by legal representatives did they even attempt to talk to us. It only took a month of 2 plus hours on the phone a day to get them to issue a proper refund. Anyone thinking of using Verizon needs to look closely at how they treat and defraud their customers and you might as well invite Al Capone to your Christmas Party and hope that those guys with Tommy Guns are meant for someone else.