Verizon Wireless
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Category: Services
Contact Information
Reno, Nevada, United States
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Verizon Wireless Reviews
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richard donsky
April 5, 2011
false charges
i bought a droid phone. stopped in the samrittenberg office in charleston, sc to ask if the phone would work in the bahamas. the answer was yes because it has a roaming feature. it was important because i was to meet someone in the islands. i tried to use the phone many times including trying to call the states with no success. not once did i get connected in the bahamas or in the usa. bill and spoke to a verison employee, dee #54629. she said verizon will still bill me for roaming because it's thier policy. they made money on me without delivering a service. it's like ging to a restuarant and ordering a shrimp cocktail but still charging me because they were out. i should not be charged for any roaming charges.
richard donsky
843-869-4989 home
843-860-8968 cell
[email protected] |
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Quintila Duran
April 5, 2011
billing
I am writing you this complaint because i was with Verizon service for more than 2 years and had lots of problems with them so i decided to stop my service with Verizon. i disconnected my service before my last billing cycle was up my billing started at February 25 and ends march 26, 2011 i stop my service march 11, 2011 and i was not told that i would still have to pay the full month i think that is a ripoff i am not saying i do not want to pay my bill i do but i only agree to pay until march 11, 2011 any other company only charges you until you last-day that you use the phone only i will not give money away for free. paying for days one does not use a phone it is a ripoff i talk to a supervisor perverse and the supervisor told me that if i would of told him the day i disconnected my service he would have fixed the problem how am i supposed to know that i does not mater i talk to someone i told them i wanted to disconnect my service i just want to be charge the correct price for the days i used my phone service and i will pay my bill please email me at [email protected] and i will tell you my account number thank you so much. |
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Nifrie
March 31, 2011
Verizon should be a shame of their service for using such a horrible company
I paid this account off a year ago and I have it on my credit account today as negative credit. I also use a my postal money order. This is one of the worst companies to every deal with Verizon should be a shame of their service for using such a horrible company.
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sshamie
March 28, 2011
Connection
I started with my first cell phone with Mobile One which was bouught by Celular One which was bought by Airtouch which was bought by Verizon. Ove r 22 years with this carrier and Verizon is the worst. If I could afford to get out of this contract and move to AT&T today I would do it. I have dropped calls everyday. Often multiple times with the same clients. They ask who my service is through and I am not shy about telling them VERIZON. Great advertisement for Verizon LOL. When I have contacted Verizon I have been given the 'ole runaround. Last call to them, two days ago, I was told that I need to go through my 1, 903 contacts and make sure the phone numbers did not have the number "1" preceding the area code and number. Then monitor the drpped calls going forward. Are they kidding? They can see that there was a call made 20 minutes proior to contacting them that was dropped 4 times during a 40 minute conversation with my contact. The number 1 was not in fron of the area code on that call but Verizon insisted that I need to follow the protocol of removing the number 1 on all of my contacts. OK, I was born in the early afternoon but not yesterday afternoon. I told Verizon that i never dial a 1 in front of *611 and that call to Verizon was dropped 3 times. i don't care who you are, that is funny. This all happened after exchanging my brand new Storm2 that I paid a handsome amount for three others that were refurbished phones that "went through the 290 trillion+ point inspections" - that was fun too. Nothing better than paying alot of money for a used, refurbished phone that doesn't work any better than the first "brand new" phone. Needless to say, I will be leaving Verizon as soon as I can and will tell everyone I know to stay away from Verizon as well.
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Gordon Foote
March 24, 2011
What, no refund??
After 11 years of service, I decided to discontinue my service because I was only using about 25-50 minutes of service per month and it was costing me $85 per month. I had just paid my bill on the 19th of March for service until the 22nd of April. I called on the 24th of March to discontinue my service immediately and after about 50 minutes on the phone (42 minutes of hold time) I was informed that I cannot cancel my service and get reimbersed for the remainder of the billing cycle. In other word, once you send in your bill promptly, they will not reimburse your money. I never heard of a service that you must continue and cannot cancel.
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leslie42
March 22, 2011
Horrid customer service, no follow through
In mid February, I went in to upgrade my phone. [upgrade date was 2-6] Picked out one with a touch screen. The 'manager' paid more attention to his co-worker than to me, the customer. To institute service on this phone, he had to drop my current plan, initiate service and them reapply the plan. The thing is..he forgot the part with text messages. I added that at home when I also realized I did not have video capabilities, something he did not share with me. Took the phone back when the store opened and was told I had to pay a restocking fee. Not happy but found another phone, the Pantech Crux.It had to be ordered online. Got home and read the reviews. [they were alost as horrible as the service received] Called both customer service and the store and was told they could not cancel the order, even though I called within a hour of having the phone ordered.
It is now a month later. After numerous phone calls and emails, not only do I now have a phone but my upgrade date has not been changed back to 2-6 as I was promised by at least 2 reps, their supervisors and someone calling to respond to my complaints with the BBB. My contract expires 6-6 and I'll be damned if I'll stay with Verizon Wireless a day longer than I have to.
Ohh...they told me the date could not be put back to 2-6 because their system wouldn't allow it. Funny but wouldn't you think managers, supervisors and all customer service people would know that and not promise it to a customer? Not here.
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Tiffany129
March 16, 2011
Lying on phone
3 weeks ago, I called VW to discuss my excessively high phone bill. The person who answered the call informed me that I had agreed to pay the bill on Feb 17, 2011. I never talked to anyone. I was called a liar on the phone, that the rep wouldn't write it on my account if I hadn't said it. I said "Why would I make arrangements to pay a bill before my payday? Why would I overdraw my bank account?" Never got apology. Cannot wait for contract to end so I can go somewhere else where customer service exists.
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Sparkle604
March 15, 2011
Rude customer service
I was treated in an unbelievably rude and condescending way. It is not the main Verizon store, but a knockoff. Since it is convenient to my workplace, I went there to purchase a new battery for my cell phone.
The employee I spoke with said immediately that since my phone was no longer being manufactured, they did not have a battery for it. At that point, it was ten months before I was eligible for an upgrade. I asked her what I was supposed to do. She suggested I look on eBay for a battery. I told her I needed one today, as the one I had wouldn't hold a charge. She then said it could be a defective port instead. I had never heard of a port being defective. She said it couldn't be fixed and I would have to purchased a pre-owned certified phone until my upgrade date, or pay full price for a new one. I asked to see the manager, who told me the same thing. They were so rude, acted like I was bothering them. I told them I would never shop in their store again and they started laughing.
I then went to the main Verizon store on Fitness Way, where a very nice employee told me that the N. Roan Street store was full of s***. He said customers complained all the time about their rudeness. He had a new battery for me in less than a minute.
So, do NOT give your business to the N. Roan Street store, where a blonde skinny girl and an ugly dark haired manager will laugh in your face.
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dolfo52
March 15, 2011
phones/customer service
i have been with vzw for about 4 yrs, at first it was great, good service, good phones, my wife and i upgraded, we each got a motorola flip phone, we just use as phones and i might text a bit, i had 4 lines, i tried to help 2 friends and they stuck me, so i got their handsets back, and i suspended service on those two lines paying 9.99 a month for each.after 6 months my moto started giving me big problems, they replaced it 5 times with certified like new phones, finaly they offered me a upgrade to a samsung convoy, with mail in rebate it costs me nothing, it was great, then after 7 months this phone went bad also, im on disability for my back, the phone sets on a table, im 58 so im not dropping it or mistreating it, after 4 replacements certified like new, they offered me a lg accolade, not new, not certified like new, it was bought new and returned within the 14 days because the origanal owner did not like it, so they sent it to me, to replace the bad samsung, but they did a upgrade without me knowing, and it was not a new phone.one of my suspended numbers contract ran out, they continued to bill me for it, i had to call and then they took care of it.then my wifes number contract was up so we switched her contract to my other suspended account and let her contract expire, they switched the numner but made it a new contract, why?i just wanted to get back to only two lines, but what they did was wrong, i have all my paperwork, i requested a copy of their paper work, and im going to take them to a attorney, they screwed me on the contract, they sell the bottom line phones so you have to upgrade, .on my suspended lines, i callesd in oct, 2009 and asked how much for the etf for these 2 lines, one was 40.00 the other was 80.00, so in feb 2010 i called and was informed the cost was now 80.00 and120.00, they went up.i have been nice when i call and i thought they appreciated me as a customer.i guess i was wrong.
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buonvui
March 12, 2011
Billing
Verizon service is not good enough. Verizon charged me wrong on my bill when I upgraded my phone, upto over $280.00 which I should only paid around $90. I had called them so many times ( 9 times) from February till the March 12nd. Every time I called, it lasted approximately 1 hour because I had to wait for them to review my account, did adjustment, etc. However, I still had to make so many phone calls (9 times). The 10th time I call I was talking for over 2 hours, and people kept transfering me to other rep. ( I talked to 9 people withing that 2 hours.) I had to explain the issue so many times. Even I paid the right amount that Verizon asked me to pay every time, they still considered that I made a late payment . (I always pay 1 week before the due day)
As a loyal customer, this time I am extremely unhappy with their service. It costs me lots time to solve one simple issue. Verizon should pay me back for all the time I spent for this issue.
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