I am on my THIRD Samsung I760...and I paid a lot for this stupid phone! The first phone I called Verizon and was told to take it to the store to be looked at. After they decided I was telling the truth, I had to call and get another phone. Did I get a new phone? NOOO... I got a refurbished one. It lasted 2 weeks. Took it in to the store, they again decided I was telling the truth, and they ordered me another phone. I asked if I could get a different brand, and I was told nope! You have to stick with the crap model. So, 3rd phone comes (and, by the way, was in a tore up box IN THE DELIVERY BOX and DIRTY!) and yet again, does not work properly. I again took it to the store, and after the tech guy laughed and said " ha, ha! I'm on my third one too! I guess the third time was the charm for me!" He would not give me a different phone--he said it must be the program on the phone. So, another phone call to Verizon was made. This time, they said they could send me a new phone, but I couldn't change brands... I would have to wait unit SEPTEMBER 2009 (that's when my next upgrade is allowed) or I would have to pay full price for a phone! WHAT A CROCK OF CRAP!!! It's also interesting that my $400 plus phone was only insured for $100 per Verizon. The folks at VW are nice, but crap served in a silver bowl is the same as crap served in Tupperware!! DO NOT BUY a Samsung I760 unless you want to be endlessly frustrated and not have a usable phone!

I purchased the Verizon USB 720 AirCard for $180 which never worked properly. After numerous attempts for troubleshooting the device and product replacement, I finally requested that my Verizon service be disconnect a refund for the device. Verizon refused to refund the device.

I had a company cell phone from T-mobile and my wife had her personal phone from Verizon with a $29.99 300 minute/month plan that Verizon no longer offered. I left my job and had to turn in my T-mobile phone. I decided to get a Verizon phone for the free mobile-to-mobile calls. I went to Costco in Laguna Niguel, CA.

I was going to sign up for an individual phone for the 450 minute $39.99/month plan. The sales person suggested we get the 700 minute per month family plan for $69.99. I explained that we did not want a new contract on my wife's phone. The sales person explained that only the new phone would have a contract.

About 6 months later, I was again working for a company that provided a cell phone. We called Verizon to cancel my wife's older phone. They said that we would have to pay a $175.00 penalty to cancel the contract. I told them there was not a contract. They sent us a copy of the contract in the mail. We discovered that the sales clerk had forged my wife's signature to a new contract.

We immediately called Verizon customer service and faxed them a copy of the contract and a copy of my wife's driver's license to show her signature. It was blantantly obvious that the signature on the contract did not belong to my wife. The Verizon customer service called us back and told us that they are not handwriting experts and we are still under contract.

I told the service rep that I would be filing criminal charges of consumer fraud against Verizon. He transferred me to his supervisor. I explained the situation to the supervisor. The supervisor said there was nothing he could do, either. So I asked to speak to his supervisor. After getting passed around to two more people, I told the final person that I will not be talking to any more people at Verizon and my next call is to file a criminal complaint. We reached a compromise and cut the contract term in half.

Unfortunately, my newer phone is still under contract. Rest assured that once that contract is over, I will no longer be a Verizon Wireless customer.

I CAME INTO MY LOCAL VERIZON STORE COMPLAINING OF MY PHONE (WHICH WAS STILL UNDER WARRANTY) BACKGROUND ALWAYS GOING BLANK, LOSING PHONE CALLS, NOT RECEIVING PHONE CALLS OR TEXT MESSAGES & NOT BEING ABLE TO SEND TEXTS OR MAKE PHONE CALLS, THEY TOLD ME ALL I NEEDED WAS AN UPDATE ON MY PHONE, SINCE RECEIVING THE UPDATE MY PHONE HAS HAD ALL OF THESE PROBLEMS MUCH MORE FREQUENTLY, I AM VERY UNHAPPY AND VERY POSSIBLY WILL BE SWITCHING TO ANOTHER SERVICE, MY PHONE IS NOW OUT OF WARRANTY AND IS NOT EVEN A YEAR AND A HALF OLD.

I have a phone card to keep my phone bills down
so how does MCI who owns Verizon make money off me three ways when I make a call. I use a verizon calling card because I can get phone service for 3.8 cents a minute long distance. at home when I use the card I'm using a verizon service landline and when I call my family on their Verizon phone it's a cell phone and they get charged. thats three verizon charges all for the same call. If this isn't against the law it ought to be. So VERIZON
when the day comes that phone service can be free over the internet I hope you go by the wayside as thats what all scammers deserve is to go down
under the crowd instead of being trampled on by their newt work three times everytime you call out.
This is one of those class action lawsuit deals too the only thing that gets their attention.