In the later part of 08, I finally made up my mind to give verizon wireless a chance, And I went online to the verizon website and I ordered 2 cell phones for my wife and I, and a 900 minute plan a month.It took about 2 to 3 weeks to get my phones and I had to pay up front $125.00 per phone or $250.00 up front to get this great deal, Then there was allso a $35.00 per phone for what they called activation fee so there went anouther $70.00 bucks for 2 phones that I hadnt even got yet.So to this point it cost me $320.00 for 2 phones that still have not got to me by fedex.So finally my new phone got to me by fedex. Only to find out that because I live on the road that devides TN from KY in celina tn.When I tryed to use my new phone I couldnt get a signal to call out with and when ever anyone tryed to call me on my new phone the call failed.So I went back on line to see who I should contact about this problem.They advised me to go to ANY verizon store and my money would be returned because of the fact that verizon wireless who advertizes nation wide service couldnt even give me service because of where I lived.So I took my new phones to verizon store in livingeston tn to get my money back. But they told me sorry we cant do that you will have to go to our store in Cookeville tn, so I drove another 30 miles to cookeville to the verizon store and told them about my problem.They told me well we didnt gve you this deal so we wont refund your money but just to be fair they only charge me for servise for a half of a month.In other words they wanted another $169.00 for a half a month service and they would not give me the money back for all my losses.And To this very day they send me a bill every month for 2 phones that I did return to them and they have not given me anything for the new phones and they refuse to give my money back for anypart of this. But they bill me every month for a monthly bill for 2 phones I dont even have because I gave them back to them.I got bad news for ya... IT WILL BE A COLD DAY IN HELL BEFOR YOU GET ANOTHER DIME OUT OF ME.Stick your so called good deal where the sun dont shine. YOURS TRULY DANNY COBY SR.

This is kind of old because I ran into a brick wall with Verizon and had nowhere else to turn.

To summarize - in early March of 2006 my son had a motorcycle accident and ended up in the hospital for several weeks with several more weeks of recovery and rehab. Obviously, he could not work during this time. As a favor to him, I paid his April Verizon phone bill over the phone with my debit card (which he paid back).

21 July 2006 Verizon wireless debited my credit union account in the amount of $528.67 without any notification or my permission. When contacted, the local (Houston) Verizon CS rep told me that since my debit card information was still on file, that constituted my permission to use it and to take up the matter with my credit union to try and get the charge reversed. I demanded Verizon remove my debit info from MY SON's account immediately. The credit union confirmed this gaping loophole in the law and said that I would need to get a refund from Verizon.

On 21 July 2006, Verizon wireless also debited my son's account in the amount of $528.67 FOR THE SAME BILL. Yes, the bill was paid TWICE.

I talked to numerous CS reps, I wrote letters, I provided all of the account statements, I even had the account statements wired directly from the credit union to Verizon to remove any doubt of authenticity. I finally made contact with the Grand Poobah of customer service at Verizon Hq in Atlanta, who immediately launched an 'investigation' into the matter. Verizon Hq did in fact confirm that my son and I had both been debited for the SAME BILL (keep in mind this is my son's account, not mine). They still refused to refund my money stating that their 'Policy' prohibits refunding payments that were made in error. After that ruling, they basically refused to talk to me at all. I filed a complaint with the Texas States Attorney General but basically got no response.

I still want my hard earned money back, now with about 3 years worth of interest. Has this happened to anyone else, and what can be done about it? Clearly, this is theft since they ACKNOWLEDGED the double payment (which was done without my permission) and REFUSED to give it back.

We had four lines of mobile phone service (a family plan) with T-Mobile with NO problems for 10 years. Suddenly, loss of reception began to occur, and after almost a year of poor reception with no improvement, we decided to try Verizon's '30-day Test Drive' during which, they advertise, if you don't like their service, you can 'switch BACK to your old service provider and owe nothing.'

DON'T BELIEVE THIS LIE!

We had nothing but trouble with Verizon during the trial period, to such extent that we elected to port-back to our previous carrier well within the 30-day period, and called T-Mobile to request this. Unfortunately, the service tech. who took the request was new and/or improperly trained, and placed all FOUR of our phone lines on ONE request, which apparently is not the speediest way to transfer service. As a result, it took 5 days (+ a few hours more) to actually complete the transfer, at which point we were just a couple of HOURS past the 30th day of the 'trial' period. At that point, Verizon refused to accept return of any of the equipment, even though we had been IN the Verizon store the previous evening requesting return. We were told they would not accept the return because the phone numbers had not physically ported over yet, despite the fact that we had requested it days earlier.

In addition, Verizon now said we owed $175 per line in early termination fees, that of course they would *graciously waive* if we signed a NEW 2-year contract! We were forced to accept this extortion because we now could not afford to eat the cost of four lines of equipment plus early termination fees, but continued to have nothing but horrible experiences with Verizon's service. Each month when we had to call them to resolve issues with our account, we again delineated the entire ordeal and questioned the legality of the entire situation. We FINALLY reached a CSR who agreed, and both he and his supervisor confirmed that if T-Mobile called Verizon and verified the date & time of our port request, we would be released from the admittedly invalid contract and allowed to return to T-Mobile.

However, each time T-Mobile contacted Verizon on our behalf, they reached a CSR who refused to honor Verizon's promise. Even with names and operator numbers of the Verizon employees who had made the promise to us, T-Mobile tried repeatedly to enlist the cooperation of Verizon in verification of our port request, and each time was refused by Verizon, who of course wanted to keep our contract payments coming!

We finally realized that as long as we kept paying the bill, Verizon was going to continue to sit back and laugh at how they had managed to extort a 2-year contract from customers who requested to port-back to their previous company during a 30-day trial. What a great marketing scam! When we realized this, we quit paying Verizon and enlisted the assistance of T-Mobile in verifying our statements as we filed complaints with our state Attorney General's office, and the FCC. During this process, we learned an important fact: Verizon had CONFIRMED our port request within FOUR SECONDS of when we made the actual request, a full FOUR or FIVE DAYS prior to the expiration of the 30-day trial! This PROVES the demand for early termination fees 'or sign a new 2-year contract' was truly extortion, and highly illegal, as the receipt of a port request from a customer is considered in the industry to be a request for discontinuation of service from the current provider, which in this case was Verizon!

Despite all of this, Verizon's SPIN control expert, Ms. Lucy Arzola, sent a letter full of outright LIES to both the Attorney General's office and the FCC, and rather than investigate the veracity of her claims, the FCC closed its case based solely on her false statements. We are currently investigating the possibility of a class action, on behalf of ourselves and all others similarly situated, so if you have had a similar experience with a Verizon 30-day TEST DRIVE, please respond here with contact information so that our attorney may contact you and you may become a member of the class for the purpose of compensatory and special (punitive!) damages.

I cancelled service (DSL) in December 2007 and contracted with cable Vision for sevice. Verizon did not cancel my DSL and billed me until July 2008 for service.

I have been contacted by a collection agency for the amount of $180.00. All I want is a bill from Verzion explaining the amount.

Earlier this evening I received a call from a Collections' Agency, something I have never in my life had the pleasure of receiving before. I have a mostly flawless credit report and have paid Verizon hundreds, likely in the thousands of dollars of billing each month for my wireless service that I had with them for the several years my contract was with them.

I canceled my contract after expiration and paid my last payment of $83.03 that they requested from me. Received a letter from them stating I can come back anytime (and was contemplating doing so as I liked their coverage better than my current plan). This was back in August or September. Today, Jan 26, 2009 I rec'd the phone call from a collection agency requesting a bill of $7.76 be paid.

I immediately contacted the Verizon Wireless customer service number on the last statement that I had paid back all those months ago with the balance of $83.03. Where they proceeded to tell me that Verizon has been sending me a bill every month until this past December for an outstanding $7.76 balance.

They are ruining my credit for a $7.76 balance for which I have not rec'd a bill for!! I am furious.

I ask them how I can immediately pay my bill and they tell me I need to contact the collection agency. I also ask them how they can possibly claim I rec'd a bill for $7.76 that I hadn't paid when I never had record of such a bill. Not once in all these months after service cancellation. They state they have sent me a monthly bill for this $7.76. C'mon now, after my payment history they are telling me I received bills I never paid. DOUBTFUL & UNLIKELY, I pay all my bills religiously. Am I late on occasion by several days? I am human but MONTHS OF AN UNPAID BILL is a ridiculous allegation by Verizon. Had I known I would have paid. Straight up simple.

How can a company lie blatantly to a former customer? I don't understand it...nor do I understand how I can possibly owe them any more money (but fine, whatever, I'll just pay for it at this point) when I shoveled out so much $ at the supposed end of my contract. I don't understand how something like this bogus (I assume as I don't even know what the charge is for) $7.76 charge affect my credit after paying faithfully on a bill for >3 years with no real late fee issues.