I just got my bill today with a 1.99 data charge. I called and asked what is a data charge and was told it is a charge for texting. I told them we have a text block on our phone and do not ever text. I told her I would not pay it and to check my previous bills and to delete all of them. She did not sound too convicing but claims she will delete the charge and it will show a credit next month. We will wait and see. Check your statement-if you do not text have them delete the charge because one year is 23.88 plus extra taxes if you do not have this removed. Just because they remove it once does not mean it will not mysteriously reappear again.

I signed up for Verizon to bundle with Qwest. I assumed they would send one bill and it would be deducted from my bank. I did not receive any bill. I was with them for nearly a month. At 4:30 in the afternoon my cell phone was shut off. I was not at home to use my home phone, so I had to put the amount they said I owed on a credit card, then they said they would charge an extra $15 for that, and also charge me an early disconnect charge. What a rip-off. As soon as I receive my credit card bill, I am going to dispute the charges, also try and have an attorney sue them for stress and harassment and anything else they can find. Such unethical and illegal actions by Verizon should be fined severely and the U.S. Government should have their license revoked.

I went to Best buy and bought the Verizon wireless card for the laptop, i was offered by the verizon sales lady (in best buy) 2 plans, one with limited download and another unlimited, i selected unlimited because i donwload music, movies, and play online games. I went home to south lake tahoe and covergae was very bad, it only worked in a corner in my house, so aftr 7 days i decided to return it. i received a bill for 2, 977.12 dollars!!! Ofcourse i called and asked why this charge, they said the charged me that because i went past kb's in my plan, and i told them that it was an unlimited plan and thats where the whole discution went...well, i read the contract i signed and in small letters it said they would charge x amount for every extra kb, how can they advertise and tell you UNLIMITED if its not.
This was 1 year ago and im still being harrased with the bill. What can I do? please help me.

The LG Voyager is a problematic, UNRELIABLE phone. With constant shutoffs, resets/restarts wile browsing or playing media, and LCD screens bleeding out, it's a problem A lot of verizon customers share, and verizon is aware of this.

I have purchased a Voyager in March of 2008, and I have had nothing but problems with it. I've have gone through 5 phones, with the last one, a new titanium voyager, being the last phone they will not warranty without a 50 dollars charge.

The instore service is terrible, from there IT guy up to there Manager Aaron, of the Canyon Springs Parkway Store in Riverside California. Rude and arrogant people, especially there sales Rep Chris, I even feel a lil prejudice from some of there employees. There phone customer service is highly acceptable up till the last call I made.

My biggest Problem, is that Verizon refuses to Rectify my last Problem with my phone, because of the LCD bleedout. They want to charge me a $50 fee for a replacement, or go through my insurance. The in store Manager Aaron, and Sales Rep Chris, have stated that I have physically damaged the phone, by not carrying it in a Verizon case. I feel that my pocket with a screen protector is adequate enough for a cellphone. As do many users carry there phones.

The LG Voyager is a clamshell, touch screen phone with a full qwerty keypad. There is a unlock button on the lcd touchscreen on the bottom left hand corner of the phone. It is there where the bleedout shows on the lcd display. I have pulled my cell phone out of my pocket, hit the unlock button on the touchscreen, made a call, went back to place another call, and the bleed just appeared. The phone was never dropped once, or had any physical impacts of anykind. I have read on many forums that this was yet another common problem with the voyager. I know that not all voyagers are bad as I have bought one for my sister in August of 2008, and no problems to this date.

I have gone through 5 phones all for the same problems, since March with the last phone being a Brand New Model phone, So I have a History of problematic phones with Verizon. I have called to try to rectify the problems I have had, but this last time they want me to pay for there defective phone, and since I disagreed, the phone Rep, Suggested I go through a different Carrier.

I have should of learned from past experience with this company, not to do Business with them again. I have had there DSL and Phone service and have had to cancel both services from unsatisfactory and unreliable service. So as a Unsatisfied Customer, I have to agree that they do not guarantee customer satisfaction, and once again be victim by negligent business practices.

I was going on a business trip to South Korea so I called customer service to find out what the costs to use my Blackberry there was. They told me that my texts were about 50 cents to send and 5 or 10 cents to receive. Phone calls would be $1.99. I had an unlimited data plan and it would be 2 cents per kilobyte in South Korea. So I asked how much did I use daily the past few months so I can get an idea of how much it would cost me to use the data plan overseas. The customer service rep told me that I used 3000 kilobytes per month, which is equivalent to about 100 per day. She said I'd expect to pay about $2/day (100kb/day at 2cents per kb) if I used the data plan the same amount i used it here in the United States. So based on this information, I went on my 10 day business trip to south korea and used the internet and blackberry instant messenger (which is charged per kilobyte) the same amount I use here in the U.S. I come back from my business trip and I get a cell phone bill well over $1, 000. I call customer service and go over the bill with them and they tell me I used about 1, 000 kilobytes per day. Basically what happened was the customer service rep I spoke to before leaving on my trip read or calculated wrong and told me that I used 100 kilobytes per day when it was actually 1, 000. I asked to speak to a supervisor and explained my situation. I said over and over again that I used the data plan based on what a Verizon Wireless rep told me. She didn't beleive me. Looking at my bill, I didn't use any text messaging (when in the states i use it like crazy), and I didn't make 1 phone call. this is obviously because I didn't want a crazy bill. So i said to her, "why would I not use the texting and phone to make calls and then go crazy with the data plan if i knew it was so expensive??" And she kept saying to me, "sir, the rep gave you the right information, that it is 2 cents per kilobyte." I kept saying that I know she told me 2 cents per kilobyte, but that she told me I used 100kb per day, not 1, 000! And she kept saying that the rep gave me the right information. She wasn't even listening to me. and then as i'm complaining (not yelling but using a firm voice), she says quickly, "there's nothing i can do" and she hangs up on me while i'm speaking to her. VERY, VERY, unprofessional and you can only imagine how angry I became she hung up on me!!!