Verizon Wireless
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (381) |
|---|
|
Category: Services
Contact Information
Reno, Nevada, United States
|
Verizon Wireless Reviews
|
Tino1987
July 16, 2009
Security Deposit Not Returned
My complaint concerns Verizon Wireless, and their lack of returning security deposits. I had bought myself a new phone, and signed a new two-year contract with Verizon in October/November of 2007. I was told by the sales associate that I dealt with, that if I paid all of my bills on time for the first 12 months of service, that I would get my security deposit of almost $200 returned to me. Surprise surprise, this never happened. After a couple months without any sign of a check or credit to my account, I called up customer service. Things started out pleasantly enough, as the representative I dealt with took down my information, recorded the problem, and told me that their Treasury Dept. would look into the matter, and all should be fixed. A couple days later I called back to check on their progress as I was instructed to do. I was handed off to a different representative than the one I was on the phone with before, and the complexion of the conversation was completely different. I related the nature of the last phone call to her, and not much was accomplished. She asked if I had followed the directions that the last person I had spoken with gave to me. I told her yes, as the only thing I was instructed to do was call them back after a couple days. Suddenly, it turns out that I have to fax them proof that the security deposit was paid, and proof of how it was paid. Not to mention the fact that she was quite rude to me over the phone, and talked to me the entire time like I was stupid. I find this to be totally ridiculous since the fact that I have an active account and phone with them to be proof enough. I wouldn't have any of that had I not paid the deposit. If you do decide to sign with Verizon, which I'm not so sure I'll be doing again, be prepared to jump through hoops to get your own money back.
|
|
|
cjones2010
July 9, 2009
Failure to waive Early Termination Fee
So I've been looking to get an iPhone and get out of the 1.5 years I have left with Verizon. I stumbled onto this forum looking for a way out. Sure enough I read this clip out of the Customer Agreement and I saw a light at the end of the tunnel:
Our Rights to Make Changes
Your service is subject to our business policies, practices and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.
After reading this I looked at my bill as of July 1st, 2009, Verizon has raised their Administrative charges from $0.85 up to $0.92. To me this qualified as a price increase. What follows is my ordeal with Verizon. If you don't want to read the rest of this- the answer is No, I wasn't able to get out of the ETF.
1. Called Verizon and spoke with a woman named Africa (no joke). I explained the situation and the price increase and informed her of the customer agreement. She replied saying that the Administrative Charge was a tax and there was nothing Verizon could do about it. First problem, I believed her. I then complained about the GPS being locked (I've got an Omnia). Got nowhere... 30 minutes later I was off the phone. I then went to Verizons website and saw their explanation of charges that states:
"Administrative Charge, helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (ii) fees and assessments on network facilities and service, and (iii) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon Wireless charges, not taxes."
2. Realizing she either lied to me or doesn't know what she is talking about I called up VZ again. Explained the situation again to another guy who said it was a tax. I told him to look it up under explanation of charges. He said he couldn't find any explanation of charges (WTF?)... Finally, he talked to his supervisor and was given a copy of them (easily available on their own website). After reading it he said it looks like you are right, let me put you on hold.
After 15 minutes he came back and said he could not waive the ETF because his supervisor said the price change had to be more than one dollar a month... Basically his supervisor was throwing BS out there, so I asked to talk with her. She explained very confidently that it is a Verizon policy that the price change has to be more than one dollar per month to qualify for a waive on the ETF. I asked her if it says that in the Customer Agreement. Yep, she says. I ask her if she is looking at it and where it says that (I had the agreement up on my screen). Her response- at the bottom of the page. I asked how many paragraphs up from the bottom? "I'm sorry sir, I'm not actually able to look at the customer agreement, but it is in there and it's towards the bottom."
(Blood pressure rising). One minute she tells me she is reading it, the next minute she says that she can't pull up her own companies customer service agreement? Are you joking. I asked for a different manager. She said she was the only one there. She then assured me that she was right and since it didn't qualify for the dollar increase I'd be charged the full ETF. She told me I could send a fax over to Verizon Customer Correspondence... a fax. I asked for a phone number. "I'm sorry sir, they don't have a phone number." Before my heart explodes I end the phone call.
3. Third times I charm... I officially hate Verizon. I talk to a woman, who after getting my name and number immediately puts me on hold for 10 minutes. I explain the situation and she says, that she will credit me the $0.07 difference for the next 6 months. She says this way there won't be an "material adverse effect" and there fore I didn't qualify for the ETF. Long story short, I speak with the manager, who effectively says the same thing. I told them I don't want the credit, but I want my ETF waived, like it says in the customer agreement. No can do she says.
It's quite obvious that customer service and customer agreements for that matter don't mean much to Verizon. Their priorities lie in nickel and diming the customer, probably hoping they won't notice or they won't call back if they get disconnected while on the phone with customer service (happened once already today).
I hope someone has more luck that me. At this point, I'm thoroughly sickened by Verizons greed and I'll be picking up an iPhone later today.
|
|
|
verizon sucks
July 9, 2009
Poor customer service Orem UT
We pay Verizon Wireless nearly 800.00 a month through our business account. The last three times I have gone in to get a phone usually an upgraded more expensive one I have sat and waited a min of 20 minutes. Yesterday July 8, 2009, I walked in and there were only 5 people in the store and 4 represenatives to help. I thought oh this isn't bad so I waited and waited after 20 minutes they had on;y helped one person. The poor lady behind me only wanted to buy a car charger. I was on a 30 minute lunch break and had to walk out. The sad thing is I've sat there for 40 minutes before to even get to the front of the line. The most irritating thing about yesterday is that the manager was just walking behind the employees and standing behined them saying nothing to the customers waiting or offering to help at all. They should have seperate lines for accessories, customer service, and purchases and activations. They are absolutely horrible and dispapointing. Whe our contact is up we are switching. Who has time to sit in line for 20-60 minutes even to buy a charger. Orem UT Verizon store on University Parkway you suck and the management needs to get fired!!!
|
|
|
DLowery
July 2, 2009
Over Billing
My complaint is detailed in this letter to the company:
To whom it may concern,
I don’t know if this is the proper channel to address my complaint and if it isn’t please pass it along because I will seek other channels until I’m heard. I’m one of those many people through loss of job, finding new job at lower pay, losing home and now having to file bankruptcy that you have heard about all across America right now. My financial situation is the worst that I have ever been in right now. I’m not stating this to draw sympathy but merely stating facts. I have tried to maintain some aspects of my life like keeping me and my son’s cell phone on because like my life my car is not the most reliable. I have tried to communicate with Verizon over this past year whenever I couldn’t pay my bill on time and sometimes that hasn’t helped (ex: last month my month was turned off because it took me 3 payments to pay my bill). In a world that people are losing their jobs and homes you expect to find some compassion and understanding. I have communicated my situation to Verizon on numerous occasions and find that no one takes the time to notate my account so I won’t have to keep repeating myself over and over about an already painful situation and embarrassing one. Now I find yet another issue with Verizon. My July due bill is twice as much as I normally pay and for a person in my position that is not just a drop in the bucket and I can add it easily to my growing mound of bills I’m responsible for. I called Verizon twice on 07/01/09(call dropped while I was talking to a rep) to find out why my bill was so high. I was told that Verizon failed to bill me access charges last month so I’m being billed for them this month. What an outrage!!! I would rather go with a prepaid service then continue to deal with a company that has no morals or compassion for it’s customers to think that it would be okay because Verizon made a mistake that it will be costly for me. I can barely afford to pay my regular bill every month. And the only thing I’m told is we are sorry for the inconvenience (What a joke!!!) I’m the one that if I don’t pay my bill my phone will be turned off and if I cancel I will be charged a cancellation charge yet right now that’s what I’m contemplating because I’m tired of companies that continue to get over and have no meaning of customer service and what it really means. Whether this changes anything I will be filing complaints with whomever I can against this company so that everyone will know what type of company you really are. I will use the internet to reach thousands because I’m sure I’m not the only one that has experienced such poor customer service with no attempts at making it right!
Dionne Lowery
|
|
|
ha.miller00
June 17, 2009
Account charged off as "bad debt"
I first opened my Verizon account in August of 2006 in New Hampshire. I was required to put a $500 deposit down because I was 18 and had no credit history. A month later I moved back to South Carolina and had my phone number changed so I would have a local number. I paid my first month's bill a week after I changed my number. I added another line in January 2007 with no problem. March 2007 I went to add a new line and was told I would have to put a $1000 deposit down. When I asked why, they informed me I had an outstanding balance of $997. My first thought was that someone MUST have stolen my identity and that there was no way this was in fact my account. WRONG. When I set up my account in New Hampshire they only gave me 250 minutes. I was supposed to have had 1400, so every minute I used over the 250 was an overage. They didn't put text messaging on my plan at all and every text charged me as well. After fighting this and disputing it with Verizon for over a year it was finally removed from my credit report, or so I thought. I was told back when I first opened my account that I would get my deposit back after I paid my bill on time for 6 months. Well, 6 months came and went 4 times by the time I finally got that deposit back. I called in December 2008 and was told I had already received a check for the refund in December 2007. After fighting with her for 20 minutes I was told they would look into it and if they find that I in fact did not receive the first check, they would reissue it. I got a $515 check in the mail 3 weeks later. Now, if I "owed" them $997 WHY THE HELL would they send me a refund check of $515? And WHY would they allow me to still continue my service with them? Verizon appeared back on my credit report as a "charged off, bad debt" in April of this year.
|
|
|
iluvmusic
June 16, 2009
advertising
One of the stupidist commercials I have ever seen. The guy pours out the whole container of sprinkles. I'm so sick of this ad. I don't know who thought it would be funny but it is not.
|
|
|
Helen
June 14, 2009
Awful experience
I purchased an LG Voyager March 13, 2009. On April 16, 2009, while talking on the phone, I noticed a large black 'blob' on the exterior screen. I walked into the cerritos VZ store and told the rep I wanted to exchange for a new phone. He took one look at the phone and said the damage was due to extreme pressure being on the touch screen and denied that this could be a manufacturer's defect. Seeing there was no actual damage to the exterior screen of the phone, and the fact that I was talking on the phone when this happened, I asked to speak to a supervisor. The supervisor proceeded to inform me that I have insurance and would be offered a 'refurbished' phone for fifty dollars, which is the deductible amount. I proceeded to explain to him that approx. 35 days ago I purchased this phone NEW and am not going to pay another fifty dollars for a used phone. I wanted a refund. He stated a refund was not possible because the phone was damaged. I left the store with his business card in hand, and called what I thought was the corporate office. The CS rep on the phone asked me if I kept my phone in my pocket. I told her I keep my phone in my purse, and she proceeded to tell me it was not a safe place to keep it because the screen can be easily damaged! Needless to say I got nowhere with her and asked to speak to her supervisor. Same scenario. He couldn't do anything for me. I finally said I want to cancel my contract, and he said that would cost me $170 because I was in a new two year contract. Either way I end up paying. This is not a case of user abuse or improper handling. The LCD screen spontaneously started to 'bleed' rendering the phone useless and Verizon states that because there are no other reports of this happening, I am automatically at fault. I have found many other blogs about this same thing happening and am quite sure verizon is aware of what is happening.
|
|
|
Kathy
June 14, 2009
Unreliable phone
The LG Voyager is a promblematic, UNRELIABLE phone. With constant shutoffs, resets/restarts wile browsing or playing media, and LCD screens bleeding out, it's a problem Alot of verizon customers share, and verizon is aware of this.
I have purchased a Voyager in March of 2008, and I have had nothing but problems with it. I've have gone through 5 phones, with the last one, a new titanium voyager, being the last phone they will not warranty without a 50 dollars charge.
The instore service is terrible, from there IT guy up to there Manager Aaron, of the Canyon Springs Parkway Store in Riverside California. Rude and arrogant people, especially there sales Rep Chris, I even feel a lil prejudice from some of there employees. There phone customer service is highly acceptable up till the last call I made.
My biggest Problem, is that Verizon refuses to Rectify my last Problem with my phone, because of the LCD bleedout. They want to charge me a $50 fee for a replacement, or go through my insurance. The instore Manager Aaron, and Sales Rep Chris, have stated that I have physically damaged the phone, by not carrying it in a Verizon case. I feel that my pocket with a screen protector is addiquate enough for a cellphone. As do many users carry there phones.
The LG Voyager is a clamshell, touch screen phone with a full qwerty keypad. There is a unlock button on the lcd touchscreen on the bottom left hand corner of the phone. It is there where the bleedout shows on the lcd display. I have pulled my cell phone out of my pocket, hit the unlock button on the touchscreen, made a call, went back to place another call, and the bleed just appeared. The phone was never dropped once, or had any physical impacts of anykind. I have read on many forums that this was yet another common problem with the voyager. I know that not all voyagers are bad as I have bought one for my sister in August of 2008, and no problems to this date.
I have gone through 5 phones all for the same problems, since March with the last phone being a Brand New Model phone, So I have a History of problematic phones with Verizon. I have called to try to rectify the problems I have had, but this last time they want me to pay for there defective phone, and since I disagreed, the phone Rep, Suggested I go through a different Carrier.
I have should of learned from past experience with this company, not to do Buisness with them again. I have had there DSL and Phone service and have had to cancel both services from unsatisfactory and unreliable service. So as a Unsatified Customer, I have to agree that they do not gaurantee customer satisfaction, and once again be victim by negligent buisness practices.
|
|
|
boarderx
June 9, 2009
Verizon Claims They Can't Disconnect My Phone
After using verizon wireless for the past 10 years, I recently switched to a prepaid phone (Tracfone). I rarely use my phone and didn't want the monthly bills anymore. After having my number ported to Tracfone, I called Verizon Wireless to have my service disconnected. After 30 minutes of trying to get my service terminated he came to the conclusion that he couldn't disconnect my service at that time and I would be required to pay for service until the end of the month. He initially stated that my contract states I approved of this, but I'm not under a contract, it ended years ago. He had me on hold (off and on) for a half hour and stated that everyone he talked to couldn't terminate service today. This is completely unacceptable. I would think if I don't want their services anymore I should be able to cancel at anytime. If I was under contract I would understand, but I'm not. I bet if I didn't pay my bills on time they would be able to cancel my service in a heartbeat. Ugh.
|
|
|
FAYEBIT
May 30, 2009
Horrible Equipment/Terrible Customer Service
Verizon Wireless has apparently gotten too big for their britches.
"America's Most Reliable Network" is a joke.
There is nothing "RELIABLE" about them.
They will not stand behind faulty equipment.
How can you get to their RELIABLE network if the equipment won't function?
Customer Service- GOOD LUCK
Awful Customer Service
As soon as my contract is up, I am not going back to VERIZON
AMERICA'S MOST UNRELIABLE, DISRESPECTFUL, UNCARING
NETWORK
|
|
RECENTLY UPDATED REVIEWS
Professional Roofing & Reliable Service
Excellent service and quality products
75 Degree AC- Houston AC repair & Installation
Franklins Moving Services
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
