Company philosophy (internally): "Better to beg forgiveness, than to ask permission. We take care of each other." Or "do whatever it takes and we'll fix it later".

When you are "intiated" into the fold, with absolutely no training whatsoever, you are instructed that we are Verizon Wireless, but... no they're not. They tell the customers that, but... when there's a problem they have to send you to a corporate location or call customer service.

There was a $1.1M callback on payouts from Verizon Wireless, because Flexicom was collecting monies on incomes that were unsecured. Instead of taking responsibility for the procedures that were approved by Flexicom to their employees (a trainee follows the training) Flexicom charged employees back for bad charges over a period of several months.

Even with the chargebacks, it was impossible to make any money as a rep or a store partner. This was because including the chargebacks you still had to make store goals, which were near impossible. So... Flexicom would fire or move you if you didn't make store goals but then they would issue chargebacks so it was impossible to make any money.

Here's the kicker: Flexicom paid the $1.1M and then issued the chargebacks, in doing the figures (at one time) Flexicom made an enormous profit by paying off the settlement to Verizon Wireless and issuing chargebacks to the stores. How? Because Flexicom collects 100% of the monies up to the store goals (minus increasingly small expenditures) and they would keep all the monies made post-store goals by issuing chargebacks. The several months of chargebacks increased the capital gain for Flexicom than any other time.

I cannot go into too much detail. I feel terrible for Bill Goodrich, he's such a great guy. He's the only person who is single-handedly kept the company together.

Let's not even go into Chris Schmedes, Shawn's "ex-right hand man". Who they finally wised up and let him go.

One thing I don't appreciate is someone of these people bringing in Shawn's family or his personal life into these reviews, it's uncivil and innappropriate. He has a wonderful wife and family, who are loving and caring. These reviews should be stricltly business related.

Work corporate direct. Drop the pride of being "so-called self-employed", it's a joke. The only people who make money are those who create a corporation and they sit on the top.

Pros: Bill Goodrich.
Cons: Company philosophy (internal) "Better to beg forgiveness..."

I was sent on a last minute military mission and needed a phone. I went to Target and picked up a verizon phone, I asked about the military discount and the Taget Employee stated I needed to call Verizon to do that. I called Verizon to enable my Military dicount but I was informed I needed to go to a Verizon Dealer to enable the discount. I had no transportation where I was and the closest Verizon dealer was 35 miles away. While on my mission, my Verizon phone was not able to connect to a signal hardly ever.

After returning home, I attempted to return the phone to Target but was told to go to a Verizon dealer. I went to a Verizon dealer but was informed since I purchased this at Target I needed to mail it back to Verizon. I called and complained to Verizon multiple times and they finaly sent me a return mailer. I canceld on the 29th day and sent back the phone in the mailer to Verizon. I now keep receiving bills for The phone I returned and for the minutes they overcharged me for calls I could not even make!

I have disputed the charges several times with Verizon and they stated it was all in my Contract. When I signed up at Target I never received a contract just the montly charges agreement which was $69.99 plus the taxes and fees. I am now getting collection notices and neither Verizon or the collection agency will work with me on this issue.

I have received a new blackberry 8830 after waiting three weeks for it to be mailed to me.. Once it finally came in, i used the battery out of my other blackberry that was currently messed up.. I inserted the battery and all that popped up on the screen was a battery symbol that had a red line threw it. I contacted the store and they suggested that i return it and have them send me a new device. I finally got in contact with another customer service representative and talked to them about the problem and they referred me to their supervisor. I spoke with them about the situation and they switched me over to the technical support department and i spoke to another representative and went through the whole problem with them. They then referred me over to their supervisor as well as i explained the problem for them. I finally got it where they sent me out a new phone. I finally received the second phone after suppose to be overnight, receiving it six days later. I was mad.. I opened the package and the phone was tested and i inserted the battery and it continued to have the exact same problem as the first one. I contacted the verizon wireless store here in waycross and again i get the same information saying i need to send it back and have them send me out a new phone. I wait and wait and wait for a new phone to show up at the house and it never showed up. I called and got the tracking number and was able to get the information that i needed. I called and talked the UPS representative and she was unable to help me with any information. I called and talked to FedEx and they said it was lost somewhere in Savannah somewhere in the mail. I finally found out that the phone is going to be returned to the warehouse and they are going to send me another phone because of them messing up and sending it to the wrong place. I finally received the fourth phone and opened the package and inserted the battery. The led light was just flashing three times and would stop. Flash three times and stop again.. It happened over and over again... I once again contacted a customer service representative and explained the problem after taking it to the local store. The lady switched me over to technical support and they have sent out another phone and once again, i have been without a phone for going on a month. Why do they decide to send me all the broken phones? Does somebody think they can help me out?

For the past few days I've been reading the complaints by others. It's sad. I feel like the only thing that we can do as a whole is leave them. They will run you 'round and 'round til you just give up. They are trained to give you wrong information and tell you anything ANYTHING to make you say "fine."

I spoke with a "tech" associate named Joel. He got me at the end of my fight, defeated. I actually asked him " can i ask you a question? don't you ever just feel bad. do you realize how many people are unhappy with your service? how many people on average call in daily upset?" He answered these by saying " Yes i feel bad, but thats how we were trained. 90% of people calling are upset and angry" I ask " Why dont you do the right thing" his response " I'd lose my job." Conversation end.

I've had friends that worked for verizon ( past tense) I've heard stories of tech support going and putting water on a phone so that they void the customers insurance and that pulls money in for verizon and the tech support can then reach his/her quota. I've heard stories of managers remember the last 4 of customers SS# and going into their accounts and changing them just to meet point marks for the day.

I have personally called into customer service and have the "women" on the other line call me a bitch and then hang up on me.

I could sit here and write a novel of all the bad and horrible things that verizon has done and all the things that are boarder line - thieft.

I personally will never sign up with verizon again, i say its about time people start standing up for themselves. A company cannot run with out its customers, if they arent going to treat their customers right then why stay with them?

I also think its funny that my co-worker has 5 lines on at&t and their bill is under 100 for all 5. Where i have 2 phones and my bill is closer to 200? Yeah yeah yeah the bells and whistles your thinking, well nope. I txt and talk and thats it. So why the huge difference in pricing? Or the 3G network, well i dont need the 3G net work, I dont browse or go online, and last time i checked Verizon isnt the only provider that has 3G coverage.

A few things to watch out for :

If you call in or go into a store, check your bill immeditaly after. They will change something. Once they have access into your account, they will go in and "add"

They only trick you " New every 2" only the 1st line gets 100.00 off and the 2nd line get 50.00 off, this also will renew your plan. So if you had a plan say 2 years ago and when you get your new phone they will have to change your plan, because in MOST cases the plan that was offered to you two years ago is no longer available, they probably wont tell you this straight up they will just go and change your account to one that is similiar.. but cost 20 to 40 dollars more. So dont up grade if you dont have to or make them give you a detailed bill/summary so you can look over the plans yourself.

Never just walk in and decide hey i want a new phone and i want to change my plan. Research it. If you go in there with some knowledge they arent going to be able to step all over you and it most cases they will become rude to you because you do know what you are talking about it and that means they wont profit off you as much.

Never say yes to the trials. they will appear on your bill for the 5 or 9.99 price that they run for. They say 15 day "free" trail but it doesnt come off your phone/plan unless you call or go into a store. It'll renew after the 15 day "free" trail and then hit up your bill every month. That includes : vz nav, v cast music raphasdy, nation I.D. and others.

The only way to avoid the 1.99 "data" charge is to completely block all web and broswer, that means the dashboard too (short cut key) this will also block out your picture messages. You can attempt to block all but the picture messages but i dont risk it.

Also they (verizon) have a premium SMS txt block, add it to your account. It is free to block anything on your account. This block will elimate the chances of you getting a 9.99 per txt fee on your next bill because some one txt kgb or another site like kgb.

Thats all i got for now. Hope it helps some one

I ordered a global wireless USB card to use on my laptop and stupidly relied on what the Verizon rep had $129.99/m charges I expected (and reviewed with them based upon my prior usage of my domestic card and with the check how much you are using feature I was told about). Instead, 3 days into my trip to Europe, Verizon called (the U.S. of course...I spent HUNDREDS of dollars in phone calls back to them to sort it out) and they advised I was already over $900 OVER the monthly fees! In just 3 days. Well after about 5 hours in calls NOTHING was sorted out and they insist it was legitimate. No one seems to care that I was told something completely contrary and that the feature to check usage would not even work in Europe. Talk about a SCAM!!! This was the biggest rip off and scam and anyone thinking of getting a Verizon global wireless card STOP and DO NOT GET IT from Verizon!! I was RIPPED OFF and am PISSED off that they just don't care. Their reps all told me the wrong information and I am stuck paying an outrageous bill for their mistakes. THEY SUCK!!! DO NOT TRUST VERIZON. DO NOT TRUST VERIZON.