Verizon Wireless

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Category: Services

Contact Information
Reno, Nevada, United States

Verizon Wireless Reviews

Marcus May 3, 2010
Bad service
I have had a terrible experience dealing with Verizon and I think people should know about this. They misdirected me about getting a free phone--told me it would not involve adding another line to line I already had. I received bills, had to send the phone back, was told it would be taken care of and more than three months later I was still receiving bills and getting threatening phone calls from their collections department. I had to spend many hours on the phone and in their store (you always wait in a line, no matter how simple the matter, as in buying an ear bud)getting the run around and having supervisors tell me there is nothing they can do or no way to reach their supervisor. I finally told them I wanted out of the contract with no early termination fee b/c I was sick of dealing with them. It took a lot of anger and yelling to make that happen. It should never have been that way at all.
Rodnic12 April 27, 2010
PLEASE PAY YOUR BILL AND STOP COMPLAINING
As I look at all the people complaing I've learned one thing people dont own up to the mistakes they make. I understand that nothing is perfect and that's fine but people think your going to get something for nothing. Verizon Wireless is a exspensive Company...SOL!! So it AT&T. If you want a Lexus your going to pay for it. If you dont like the service dont sign up. People are talking about the 1.99 mb fee. That's cause your son or daughter cant stop accessing data on there phone and the parent is to slow to realize that there hitting the button all the time. Then people want to talk about the ETF. The ETF is variable which is great. AT&T dont they charge you the full 175 no matter when you want to opt out Verizon takes 5 dollars every single month. To address the folks that port out. When proting your number out please understand that you will have to wait until the end of your billing cycle... JUST LIKE EVRY OTHER COMPANY... UNLESS IT PREPAID
MNI April 27, 2010
Verizon Wireless
Travelled to Hong Kong with the Verizon Wireless world phone Storm 2 and had awful data service. Called Verizon to see if there was an issue and they said that they had no tickets in their system. The operator told me he would call me back the next day to let me know the status. He called back to let me know that other people had called to complain as well and they would fix it. Traveled to China for 5 day and then came back to Hong Kong and there were still issues. Call support and they said that they had not tickets in their system???
ginza April 22, 2010
Termination Fee
i have made a payment arrangement with Verizon months ago. i also wanted to terminate my service but I was talked into not doing it because she gave me a good deal. i have been paying as agreed and today I received a bill charging me Termination Fee. I called them but they refused to waive this EARLY TERMINATION FEE. I talked to a person in Finance and he was so rude and even threatening me. This company is up to add charges even if an arrangement was already made. Another payment arrangement was done but can't trust them, they will add charges and the bill will never be paid off.

I see that it is not only me complaining about that Termination Fee. This company is taking advantage of customers, they are nice at first but once you are in, you will see their real color. I am informing my friends and family who are now with Verizon to drop them once their contract is done.
tuliptwinkle April 20, 2010
Billing
I have a blackberry phone with unlimited talk/text and data usage. I am being charged $119.99 per month. Verizon lowered their price on this package to $89.99 per month. I pay through my phone and was not aware of this until I opened my paper statement. This has been going on for several months or longer. I contacted customer service and was told that Verizon does not automatically lower the customers fees when they lower charges. The customer must place an order for this. They credited my account $60 for two months, I would like for them to go back and credit my account $30 for each month this has been going on. Verizon has ripped me off. I was looking into upgrading my phone because I have the new every two program. My credit is presently $100. I am now told my credit will change to $30-$50 after this renewal because I am completing it after February 15, 2009. How am I supposed to upgrade before my 2 years is up? I would be penalized for this. I have been with Verizon for a long time and this is how I am treated!
ANGRY AND FED UP April 17, 2010
POOR QUALITY OF SERVICE
I HAVE VERIZON AT HOME, ON MY CELL PHONE, AND MY INTERNET WIRELESS. I AM A LONG HAUL TRUCK DRIVER AND I GO EVERYWHERE FROM WASHINGTON TO FLORIDA AND ALL POINTS IN BETWEEN. MY PROBLEM IS ON MY WIRELESS INTERNET IT SAYS I HAVE 4 BARS OF BROADBAND SERVICE AND I'VE HAD DIAL UP THAT WAS FASTER THAN THIS CRAP. MY CELL PHONE WORKS ALMOST EVERYWHERE EXCEPT AT HOME AND I'VE EVEN OFFERED TO LET THEM PUT A TOWER ON MY LAND BUT THEY REFUSED SAYING THEY COULD'NT GET ENOUGH PEOPLE AT HOME TO BUY THEIR CELL PHONES SO IT WOULD'NT BE WORTH IT TO THEM.
ALSO I PAY THROUGH THE NOSE FOR THEIR SERVICE, ALMOST $200.00 PER MONTH. BUT IF I LIVED IN THE BIG "CITIES" THEN I COULD GET VIOS AND BUNDLE ALL THE SAME STUFF I HAVE FOR $99.00 A MONTH. HOME PHONE, CELL PHONE AND HIGH SPEED INTERNET PLUS THE TV.
THEN VERIZON HAS THE GUT'S TO GIVE ME NEW EVERY TWO IF I WANT TO SIGN ANOTHER FRICKEN CONTRACT FOR 2 MORE STINKING YEARS OF THEIR SERVICE.
THEN MY WIFE JUST CAME DOWN WITH CANCER AND WE GOT A NOTICE THAT WE CAN GET OUR HOME PHONE CHARGES AT A REDUCED RATE, BUT ONLY IF WE CANCEL CALL WAITING AND CANCEL OUR LONG DISTANCE, CALLER ID. YES YOU CAN'T HAVE ANYTHING EXCEPT A BARE ACCOUNT. WHERE WE LIVE SHE WOULD'NT EVEN BE ABLE TO CALL 2 TOWNS AWAY BECAUSE IT'S LONG DISTANCE NOW, SO THEY INTEND TO SCREW US IN LONG DISTANCE FEES.
HOW THE HELL DO YOU JERKS AT VERIZON SLEEP WITH YOUR GUILTY CONCIOUS I'M RIGHT ON THE VERGE OF HANGING THEM UP FOREVER
smilies April 16, 2010
fraudulent billing
I used to be an Alltel customer. I was very happy with Alltel. I was purchased as a customer during Verizon's takeover. I am under contract. Since taking over my business, I am getting texts from a phone (that I also pay for as it belongs to my son) at times when I am looking at the phone and it is turned off. I am being charged airtime for texts, in addition to what I have to pay for unlimited texting. If I am paying for texts, I should not be charged airtime too. They charged me for mobile backup but when I tried to use it, they told me I couldn't. They have started tacking on hidden fees and insisting that I paid for this stuff when I was with Alltel. It has been one big scam. I would advise that in lieu of doing business with Verizon that you go to a prepaid service, especially if Verizon is your only choice for a major phone company. I had problems with ATT, but compared to Verizon, ATT is employed by saints. I have filed complaints with the FTC as well as the BBB to attempt to get my situation resolved, as the multiple attempts I have made by both phone and email have been to no avail. They just sit there and lie to me and tell me that I had all this with Alltel too. I think the worst of it is that they know they are lying and they know I know it but still continue to do it. I even got them to put on an email that while they don't have to abide by the terms of my contract, that I still have to stay in it although I signed it with Alltel.
WTF?!?! April 11, 2010
Verizon is ruining my credit!
I paid over 250.00 to get OUT of a cell phone contract with Verizon, I paid my bill PLUS this 250.00 to cancel my contract and they STILL have turned me in to all the creditr reporting agencies!! its ruining my credit score and its total BS. They were constantly stealing my money with overly high bills...now they are ruining my credit too. They should NOT be able to do this!!
bitnchipped April 10, 2010
Charging for services not rendered
I tried using my primary cell to make a phone call, it kept giving me the error message that my phone could not be authenticated. I placed a call to verizon wireless and spoke to a christina on today 4-10-2010 at 9:45am.
I relayed the details of my problem to christina. Christina then advised me to dial a # to activate the phone which by the way has been activated since 08. After the phone was reactivated she proceeds to tell me that there is not a problem with this phone since it was activated on today. I then told christina that I only changed my phone number online and that there was no prompt or instructions stating that I had to reactivate my phone and the problem preceeded my changing the number. Christina then tells me that phone calls were made on the phone. I asked christina to tell me when the last phone call was made. She stuttered and paused then told me March the 7th. I then informed Christina that I would like a credit for the time the phone was disabled. Christina preceeds to tell me that I still have to pay for the plan regardless. I then told her why should I pay for something I am unable to use? Christina then tells me that I should have called them to tell them that my phone is not working. How would I know if it is on your end(verizon). If it was for nonpayment and my phone was disconnected then I could see that. I also have 2 other phones and they were working fine all on the same plan and they are all secondary lines. I have a problem with a company who tell lies and robs their customers. I can not wait until my contract is up in june.
Verizon Wireless Sucks April 7, 2010
Poor Service
I called Verizon Wireless on March 24, 2010 regarding poor service and ended up being told that the problem was my phone and they would send a replacement, two day delivery with federal express. My phone had been dropping calls, if I could even get a call completed; not receiving calls; cutting in and out - the people on the other end heard every third of fourth word; and the battery was not holding a charge.

Two days later I received the replacement phone and I still had the same problems. I called and now was told that there was a problem with service in my area and they would create a trouble ticket.

As I was looking at the replacement phone, I saw that it had 80 MORE hours on it that my original phone. I went to the local verizon store and told them I was still having problems and that now, over a week later, I was told it was a service problem and not my phone. I requested a phone that didn't have so much time on it. Nope, that wasn't happening. The replacement phone was certified and just like new. I say, no way.

They order another replacement phone, give me a new battery and supposedly write a trouble ticket. The 2nd replacement phone was to be sent to a specific address and overnight. Didn't happen, went wrong address, 2nd day delivery and this phone had 100 MORE hours than my original with 48mb more data.

The service started working again on Sunday, but by today - 3 weeks since I made the first phone call, it was back to same old problem. I called and was told that they didn't have any serivce tickets on my phone and that they didn't show "that many" dropped calls. I need to start tracking my dropped calls and they'll call me back in 48 hours.

Needless to say, I have LOST ALL CONFIDENCE with Verzion Wireless.

I guess that they just don't care about thier users in my area - as I'm not the only one reporting service problems. What's the loss of 10 customers? I guess it's nothing to Verizon wireless.

I receive the replacement phone on March

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