Using the Call Centers via the 800 numbers provided by Verizon is pointless, especially for Verizon Online services. They make you perform useless tests that most "intelligent" people would perform on their own before even calling, hence why they are calling for services! They have this ridiculous automated system that answers your call first, is very slow to respond (uses voice prompt), and performs tests that often end up inaccurately reflecting the actual state of the line.

In addition, for Verizon Online specifically, when you want to talk to a "real" person, you end up getting connected to what is obviously a Call Center located somewhere in India. Of the 5 times I called this number in a 3 day span, every single person I spoke with had a distinctive Indian accent! Don't get me wrong, if I can clearly understand the English that is spoken, I don't mind an Indian accent, but if the English is so poor that I think I'm being spoken to in Indian, then that's a problem!

Also, the communication between the Call Centers, the Dispatchers, and the actual people who service locations with issues is BROKEN!!! For 2 days in a row I had appointments that were verified by the automated system. Guess what happened on those 2 days? NO ONE SHOWED UP!

When I called to find out what happened, I was told that the Technician reported not being able to access the property! BOY, WAS THIS EVER A LIE! I was home the entire time, with a watchful eye for the Tech and there were no obstacles whatsoever to the Tech accessing my property. The reality was that no one every showed up to my property, no one called me to find out where I was located, and no note was ever left on my property. When I tried to explain this to the CS Reps in India, they just gave me generic "scripted" responses like, "I am sorry for your inconvenience." It was really pathetic and it was not any better than dealing with the automated system! Also, when I asked to speak to a Manager, I was told that "no one was available." What a load of crock!

If I had not had the direct contact number of my local Technician Manager, which I got from a previous service call, my problem would still be unresolved. And funny thing, when I called that Manager, I asked if he normally handled the problem I had called Cust Serv about and if his location was where the Tech would have been dispatched. He answer was "YES." He also went as far as to check his "tickets" for the time frames I had appointments for, as verified by the automated system...NO information appeared for me!!! No wonder NO ONE SHOWED UP! When I tried to call the Indian Customer Support again to tell them this, I still got that annoying script of "I'm sorry for your inconvenience." Thank GOD or whomever, that the local Tech Manager was able to get someone out to me within 45 minutes!!!

The worst part is, no one was able to give me a name or location, other than a central mailing address in Florida, to lodge a formal complaint! I don't know about any other Verizon Online customers, but if I thought I had another choice, I'd take it and dump Verizon like the bag of **** that it is!!! I HATE VERIZON, especially their so-called Customer Service Call Centers, as it is such a waste of time and money!