I signed on with Verizon in December of 03 for web hosting. I again signed contracts in 12/04 and 12/05. In early Jan. 06 I knew I had had enough of Verizon and was anxiously awaiting the end of 2006 when my contract was up so I could sign on with a new web host. When my contract finally ended in 12/06 I tried to contact my Verizon rep to inform him I wished to terminate services with Verizon. My rep never returned my numerous phone calls. I then notified Verizon customer service and spent endless hours on the phone on numerous occasions trying to close my account. Customer Service repeatedly promised to close my account and contact my rep but never did anything. My website was transferred to another hosting company in Feb 06 and Verizon just kept billing me. I continued to receive bills for 5 months. I was on the phone to these idiots every month and nothing ever got resolved. Then, “out of the blue” in June of 2007 I received a check from Verizon for $148 for “credit on my account.” Then in October 07 the bills started again.

I now have my lawyer working on the situation and just found out that my Verizon Rep is claiming I gave my consent during phone call with him in July of 06 to renew my contract for another year. Verizon claims that if a customer agrees by phone to renew a contract then the contract is binding. This of course is an out and out lie. First of all I never spoke to my rep in July 07 and secondly, there is no way I would have asked to renew my contract because I was already totally fed up & disgusted with Verizon. Their employees seem to hide their total incompetence with a sickening sort of politeness to the customer….and their phony slogan: “At Verizon, we never stop working for you!” What a crock! Whenever I wanted anything done on my web site they’d either promise to do it and not do it right; not do it at all, or, they would total screw things up. (But I won’t go into that dimension of my dissatisfaction any further for now). I am, to put it mildly…enraged. Oh, and by the way, when I was under contract with these crooks I always paid my bills in a timely manner.

If anyone feel so inspired to connect with me in regards to your experience with Verizon I would be thrilled to hear from you and find out what might have worked for you. If nothing has worked yet, we can at least commiserate with each other! My lawyer is working on this and I’m also planning to contact the FCC, Department of Consumer Affairs and Attorney General’s Office in my state which is NY.

Good luck to all of you on your dilemmas with this Crooked Evil Corporation.