Verizon Phone And DSL

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Category: Services

Contact Information
3513-4th Ave., Parkersburg, West Virginia, United States

Phone number: 304-422-0342
360.yahoo.com/patriotprd

Verizon Phone And DSL Reviews

LovelyL January 21, 2010

Billing

Verizon is an example of the one of the WORST companies I have ever dealt with. If I could switch providers, trust me, I would! Unfortunately, they are the only telecommunications company that provides the services I need for my life (work and school). It's like a monopoly.
It all started when I decided to move. I was already an established Verizon customer-always paid my bill on time, never late, or missed a payment. I called ahead of time to set up new service for the home I was to move into. Word of advice...it doesn't matter if you do this early or if you record every operators name, the date and time you called, etc. They will not accept responsibility for their mistakes. My internet and phone connection were not ready when I moved and it took an extra week. And they tried to tell me that it may be my fault and a technician may have to come to my home and I would have to pay him some ridiculous price per hour for him to fix it. Fortunately, it ended up being Verizon's fault and I didn't have to pay the extra fees.
Also, they will not let you off the phone until you agree that they provided you with the best service possible. Try and argue that you are not happy about it, they won't budge. It's super annoying. Verizon will not take any discount off your bill for the inconvenience...well, one operator did tell me that I would get a $25 credit, but that never showed up. I even had the operators name when I complained and they just ignored it.
And if you sign up for a bundle package and ask for a price and expected taxes, don't believe it. They find ways to add additional charges, one way or another. My last bill I recieved had a $49 cancellation fee. I never cancelled a thing. I (tried) to convey this problem to the foreign operator, who spoke hardly any English. They assured me it was fixed and would be adjusted off my bill. As a rule, I don't trust Verizon, so I called back to double check that it was taken care of...the operator had NO prior record of what I thought was taken care of. Luckily, she spoke English and assured me it was taken care of...the only way I will know is when my bill arrives. I dread calling them, I get behaviors just thinking about it. UGH! WORST CUSTOMER SERVICE EVER!

December 17, 2007

Fraudulent Billing, Poor Service

I have been arguing with Verizon DSL Billing since January 07. I had trouble with their services from Dec. 06 when I first installed their software. My phone service went out for about 5 days. Finally after a lineman checked the connections, they determined it was from a mistake when the office connected the DSL. My billing has never been straight since signing up for their DSL. It seems every month I have to go through the Robot answering run around to get someone on the phone to complain to. Of course adjustments are made to my bill and next month, don't ya know the bill is doubled or tripled. In June 06, I recieved an unusually high bill. After going through the phone run around of transfer to this department and that department, I am finally told that Verizon has charged me back to Dec 06 for Internet Games and Security which I didn't order. Adjustments were made again. I recieved a call from Verizon stating that my limited long distance dial up was being changed at no charge to the Freedom Package and that my bill would be the same or lower. The long distance was totally free. Next month my bill tripled. Again I am arguing with them. Of course adjustments were made. By the end of the month I recieve an e-mail telling me that I had requested my DSL discontinued. I HADN'T. Again I am arguing with their DSL Billing. I am then told it has to go through a disconnect phase and then be re-installed. After 2 weeks I have no DSL and am continually told to give them another week. Finally I am still getting huge bills in Sept. 06. I call DSL billing and of course all is adjusted. I send DSL a copy of an e-mail confirmation of what my bill is along with the payment. Don't ya know that next bill is quadrupled. So, I am arguing with them again. Guess what. They are billing me for 2 accounts back when they cut my service off in July and when they started it back the first week in Oct. 07. So, I sent the payment due in Nov. 07 for the month of Oct. 07 along with the notes from the call to DSL. I still cant figure out how they get away with billing in advance for something that hasn't been used yet. So, now I am cringing because my Bill for Nov. 07 is coming soon. This morning sometime my phone went dead. I sent an e-mail to my sister along with my account number and asked her to call them for me. She mailed back that they told her the earliest they could get someone out would be 26 Dec. 07. So I will be 9 days without a phone. Watch the bill for this one. I have tried to contact them on line and it is a bigger run around than trying to get past the robot phone ranger. Each time I try, my already established e-mail address for my account is found to be invalid. But now, of course there is nowhere on any of their site pages to contact service unless you have your e-mail address. I now have 72 pages of notes taken since Dec. 06 and Nov. 07 which I am sending to the West Virginia Attorney General's Office Of Consumer Protection. If anyone knows of a good phone company, please let me know. Thanks, R. Lott