Bought the casio "rock" a little over a year ago. Supposed to be heavy duty for construction types. However, at 9 months the data port failed. The factory was only for 1 year. They replace the phone for free. However, unbeknownst to me the warranty for the replacement was only good for 90 days. At approx 1 month out of warranty the data port of the replacement failed... My only option was to buy a new phone with an additional line or at an outrageous price of over $300 for the "ravine". Neither car or ac chargers are compatible. Despite having purchased over the years dozens of phones and currently maintaining 3 phones and 3 lines thru Verizon, the manager (with a zero personality) would not budge on cutting me a deal. So now I am stuck with an extra line I don't want. What a racket. $300.00+ cell phones with chumpy data ports guarunteed to fail. Yeah... I know.. I can always pay more for insurance, however, the chumpy data ports that are none compatible are still going to fail, which brings you back into the Verizon Store where the employees with bring out bags of expensively priced acscessaries that they want to sell you. They do not really give a damn about service.

I used my friend's credit card to pay my bill. After two months, I received a call from Verizon saying that my payment had some error and my service has been shut. I didn' receive any email/text/call before they cut my service.I paid again. Now they are billing me $15 for reconnecting my service.

Signed up with Verizon for bundled phone and internet services for our new business - first bill included over $200 of overcharges. Supposedly the agent didn't run the order through the 'bundling tool'. Charges were removed, but in my experience with Verizon they'll most likely return in a month or two. Is there no recourse? Shouldn't there be a penalty for Verizon for these kinds of 'errors' (always in their favor)? This is an abuse of their monopoly power and should be prosecuted.

Warning to Verizon customers: inspect your bills carefully and make sure every charge is justified because this is a company that has institutionalized its accounting errors and must surely make millions (if not billions) from this kind of theft.

verizon wireless is like thw wrose company ever to deal with if i had to start all over again i would get a prepay phone reap are always lying about my plan one day i gotta pay this amount then the next day i have another amount how is that possible there are to many lies and scams with verizon wireless and im really upset with them the supervisors are rude they have hunged up on me numerous times but yet they are quick to take a payment and to hung up but to resolve a problem never if i could disconnect with no charge i would i hate this company dont reccomended it to nobody

called verizon in regards to my husband's phone not working(able to upgrade in 2 months) was told i could get replacement phone ordered phone received phone opened only to find out it was a used phone that had been refurbished was not told this at time of order had i have been told i would have declined and purchased a trac phone i paid $75.00 for a used one and was told by a verizon employee that there was nothing that could be done short of sending phone back (which would not had to happen if i was told in the first place) i do believe that misinforming customers is bad business on verizons part and am seriously thinking about finding different provider you should know that you could lose a valued customer who pays her bill on time for 75.00 dollars think about it