I have just upgraded my DSL service from 3Mb to 7 Mb with a Verizon DSL and phone bundle and agreed to a 12 months contract for that bundle but after the upgrade I am only getting 1 Mb of service and internet connection became unstable and kept dropping off line. I called Verizon and their agents kept asking me to wait for repair, which I did for almost a week now. Instead of fixing the problem and hearing my concern, my calls to Verizon now take at least 15 min before any of their agents even pick up. I only call once or twice a day to hear the progress on the repair, but is being treated like this, so I searched around and found a Time Warner cable service bundle which is a good replacement for the Verizon bundle.

Can I switch over without being penalized, since Verizon is the one who breach our contract in the first place for not delivering the service?

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.

After one year of extremely slow speed (both up and down) with an air card, sold by the Verizon store, my email to the president of Verizon South brought a response. After explaining that this card has NEVER provided acceptable or reasonable performance the associate offered to reduce the buy out, first by 50% then by 70%. I felt that the offer to pay $36.00 was an obscenity and offensive, considering this product, sold by Verizon has never performed at any reasonable level. One does not have the capability to transfer to a FIOS Internet connection, as it is a different company under the Verizon umbrella. The problem was admitted by the sales staff at the local store on several trips back to the store and by the representative on the phone. For example, you can not watch a simple video without it buffering. Files take forever to download and transmit. If one buys from Verizon at one location, they should handle all services as one company and not blow a customer off because one division doesn't work with the other, i.e. wireless transfer to FIOS (via land lines). We deal with one promoted company - Verizon!

I had verizon DSL at my home for $30 per month and was quite happy with the service, despite the fact that it would occasionally go down and I'd have to completely reload the software and reset the modem (with the help of some very lovely Indian verizon representatives that spoke english oh so well *note the sarcasm*) I accepted that for $30 per month this may occasionally happen. I called verizon in August to have my services moved to my new address, after I had moved. I was told that they do not provide DSL service at my new address (which is a 3minute drive from my old address) but that they would happily connect me with FiOs internet for $70 per month. I said that that was ridiculously high- they then told me that if I got their phone, internet and cable thru FiOs they would give me a lower price blah blah blah. I do not use a home phone, only my cell and I do not have cable in order to save money so these were not viable options for me. I told the woman I spoke to that I would just need to cancel my service then. Today, January 10 I received a bill from verizon for 3 months worth of service that they provided at the old address AFTER I had cancelled. Upon calling (and being transferred 2x and disconnected once - par for the course with verizon customer service) the gentleman I spoke to indicated that there was no record of my canceling service, but he'd take my word for it and credit me back for the months I was billed for. AND that I would be charged a $79 early cancellation fee for stopping my service. I asked how this was legal considering that I wanted the service and they refused to provide it- he insisted that because they offered me fios instead that they had held up their end of the contract. I had to accept fios service for 2x what I was paying before- or pay the termination fee. - I dont see how this can possibly be legal. In any case its not moral and it is just another example of a big company not feeling the need to do honest business.

I bought a laptop, then paid for a Verizon Modem about $50 signed up for their wireless service..paid $60 a month for nearly 5 years..lost my job had to cut back so we shut off our internet, after the service was cut off, my Wife was checking to see if we could get free wifi via McDonalds..she couln't get it to work with our laptop, so we returned home and she pulled up our Verizon software and decided to see about the unsecured services..she managed to log onto several services..turns out we can get free internet via the city of Apopka..I'm using it now..anyone on Verizon shut off your service through them and try logging onto some of the other providers on the list under Verizon..be sure it hasn't got a little padlock symbol on it..you should be able to get online for free..then tell Verizon to kiss your internet money goodbye..you can call me $60 a month richer!