Saturday (5 Feb 11) morning when I needed to complete some work-related tasks on my personal computer, I was unable to connect to the Internet. Because not being able to connect is an on-going issue in our apartment complex, I thought that the issue would be resolved within a few short hours and so I kept trying to connect throughout the day. Late afternoon, around 4:00, I decided that I would call the Verizon help desk since I was still unable to connect and needed to complete my work before the end of the day. I made contact and was told that a technician would be able to come out on Monday. I related that because I needed to complete my work immediately that I needed a tech right away so she connected me to the tech office. The tech office related that the earliest they could assist me was Monday. Because I was unable to make arrangements to take time off from work on Monday and because Verizon techs do not make house calls when customers are available (evenings) I decided to switch my service to Comcast - which I did. From Monday through Wednesday, I tried calling Verizon several times to cancel my service but was unable to for various reasons to include no customer service personnel available, computers down, busy, etc. I did make contact on Thursday and spoke with a Mr. Vaughn. I requested that my service be terminated immediately and billing retroactive to Saturday due to interrupted service. He obliged. He then related to me that because my service was interrupted, that he could offer me a $120 credit to be disbursed over the next twelve months at $10.00 per month if I would continue my service with them. When I said no, he related that I would be charged $50 for terminating my service early. I asked him why he could offer me the $120 but not the $50. He related that it was because my agreement term did not expire until May. I asked to speak with a supervisor - who of course, was not available. Mr. Vaughn related that a supervisor would call me back. When I asked how long it would take for them to call back he said, "sometime between 24 and 48 hours." I am quite convinced after reading others' comments about Verizon services that no one will call me back and that I will be charged the $50. My complaint is that Verizon is unable to provide me the service. If they can offer me the $120, why can't they offer me the $50? It doesn't make sense to me. Could someone please help me to get this issue resolved? Thanks.

My internet service has gotten worse with Verizon since a price increase some time ago. Half an hour wait for customer service has meant that, in months of trying, I have not been able to get through (I have a job.)

Today, determined to get some resolution, I spent more than three hours, most of them on hold, to get service. I was hung up on during the first call when I refused to accept that a non-branded router was the problem, even after the technician had confirmed that the line was problematic. I called back and, after an interminable wait, the second technician says the same thing and tell me that a technician needs to come to my home.

Great, except for losing a day's wages to wait and being told that if I miss the morning phone call, no one will show up (I guess going to the bathroom until I get that call is out of the question.) Further, I have no confidence in this, as yet, anonymous technician. When I put this service in at my current residence six years ago, I lost two days wages when no one showed, and another day when the technician came and could not resolve the problem. At that point I went out to the DMARC and fixed the issue myself. I am an IT professional and had spent hours trying to explain the issue to folks who insisted that I did not know what I was talking about before just doing Verizon's job.

There are several good reasons I stick with DSL rather going to cable. I save $15 a month which, in this economy, is nothing to sneeze at. Most importantly is the difference in the technology between DSL and Cable. DSL is more secure than cable and it not a shared line. For that reason, the speed should be more stable; though in high customer areas, the line can saturate and slow things down (also an issue for Cable.) Cable companies have also taking to monitoring and limiting download capacity. Lastly while both the phone and cable industries support monopolies, the phone company is not trying to cannibalize (and control?) all media (at least not yet, not sure what the Google-Verizon deal will mean in the long term.)

Having said all that, if Verizon can't right my ship, I will have to start looking elsewhere. Hopefully a small DSL provider or, as a last resort, Cable.

Verizon, with who I have never had an account with, sent me a bogus bill for $138.74. When I refused to pay it and asked them to send me an explanation, they sent the bill to I.C. Systems, Inc. (a collection agency) to try and get me to pay it. I have no idea what this bill is for nor will Verizon provide me with any information. It's as though Verizon thinks that if it sends out a bill to anyone, they will automatically pay if without question. I am NOT going to pay them or any collection agency that sends me bogus bills. At that rate, everyone who owns a business could send me a bogus bill expecting me to pay it. Now, erizon owes me $5, 000 but I am not going to tell them why or for what, I just expect them to do the same thing for me that they want me to do for them. Send me the money without questions.

CUSTERMER SERVICE IS THE WORST.THEY PUT YOU ON HOLD 30 MINTUES PLUS THEN HANG UP ON YOU.THEY HAVE NO IDEA WHAT THEY ARE DOING. THEY SAY THEY WILL FIX PROBLEM BUT DONT, I HAVE CALL 12 TIMES FOR ONE PROBLEM, STILL NOT RESOLVED, MY WIFES GRANDMOTHER, IS ON A HEART MONITOR THAT IS HOOK UP TO THE PHONE LINE, THE PHONE LINE IN DEAD, I CALL.PUT ON HOLD, GET HUNG UP ON 3 TIMES, OTHER TIMES THEY SAID ITS FIX PUT STILL PHONE LINE IN DEAD. DO NOT CALL 1800VERSION IF YOU HAVE VERIZON DROP THE SERVICE IF YOU CAN BEFORE YOU HAVE A PROBLEM -THEY CAN NOT OR WILL NOT HELP YOU

My home phone line was down. When I tried to call to get help I found it almost impossible to get a real human on the phone. I had to lie to the robot that was giving unclear questions, forcing me to give incorrect responses. Once I lied and actually was put on hold I had to endure 10 minutes of horrible static filled music. After 10 mins of this an actual human answered only to put me on hold for another 10 mins with the same horrible music. I finally reached a human who I refused to give any info to until she heard my complaints. She too eventually put me on hold for an additional 10 mins of horror until I hung up. She did take my cell number and promised to call me back if she lost me. Well I am still without my home phone and my sell has been dormant!!! How do I get this fixed????? I've never really had an issue with Verizon but this customer service bites!!!