Verizon
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Category: Services
Contact Information
New Jersey, United States
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Verizon Reviews
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philip boyd
March 14, 2011
phone bill
I am being billed for a phone # that I never had that was bill to K boyd Station ave this is not me and I have neverlived at
this address. I have talked to afni before and informed them of this was told they would sumitt back to verizon
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PAM Mar
March 12, 2011
poor costomer service
Verizon has poor customer service after 12 years of paying on time and up grading service with them they you are just another number to them. Only one of our phone lines is able up grade at this time and rather than trying to help with the 2nd line to upgrade (this one is due in 90 days). They tell you sorry i can not help you. We are wanting to up grade to a data package ( more money for them) and data phones and all you get is I can not hepl you. At this point it is cheeper to pay to get out of the contract with Verizon and go to AT&T in 2 weeks when they open in our zip code.
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jamie grimes
March 11, 2011
steeling my money
I have verizon pay as you go, and I get a notice today 03/11/2011 @4:53pm that I need to renew my account on some text bundle and before I finished reading the text, flycell took my money off my phone and applied it to thier stupid bullsh*t account that I thought if I want replinish that it was my choice to do so if I wanted, boy they are a rip-off company I didn't know that it was legal to steal peoples money shoot if thats the case I want to start my own business and steal from consumers too its bullshit I dont have money to throw away the money I had on my phone was so my son could contaact me well so much for that, hopefully he wont need to because i cant afford to put money on my phone thats why i gat a pay as you go phone i didnt think a company could take your money without asking or just waiting until i could afford it i hate this f***en phone company i want my money back a**holes
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JMN Arlington
March 3, 2011
DSL Install
My boyfriend and I moved into a two bedroom this past Friday. We ordered Verizon DSL for Internet service. They showed up Friday, but we were told there was an issue on their side of the house that needed to be fixed. We were told it could take 24 hours. After calling and waiting all weekend, this still was not corrected. We were finally told someone would be coming out yesterday. My boyfriend took off work from 1-4pm. No one showed. He was told it would be 8-11am today. He is still waiting and has now been told that it may be this afternoon. That's 1.5 days of work he's having to miss. It's been 6 days now since we were supposed to have Internet and nothing has been done. This is totally unacceptable.
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fattymay5
March 2, 2011
im havinproblems with changing my plan back to what i first had
this phone company is wack
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ehkeshani
February 22, 2011
Verizon Fios
Verizon Fios has been a huge headache for us. They constantly charge us for the services we did not ask for. I dont know how they can do that. If we are not careful with our bills, we would pay thousands of dollars a year for unwanted services. They are very dishonest. To me its stealing from their customers and they have no problem doing it. They claim to be the largest internet, tv and phone provider but they clearly can not manage any of those services.
I recently asked for an HD box from Verizon fios, they sent be the box but it wouldnt work. I called them up and spent 2.5 hours on the phone witht hem until we got it to work. Later on the box kept turning off by itself. I call them again can spent another 2 hours on the phone until i was told i need new HDMI cables. I waited for the cables and three days later i got the cables. Hooked them up and still didnt work. Call them back again and i was told their box is not compatible to my tv. what? how is that possible? Im sure other customers have panasonic tvs too. so what do you do with them? are you going to fix it the problem or what? Each customer is paying over $100 a month for this service and it doesnt even work properly. Today we get our bill and we have been charged for paid chanells, something that we never asked for. What the hell are these people doing over there? what kinda managment is running that company? whats with all the missleading and wrong ads on tv? Just because they are too big and they have too much money can do anything they want and no one can stop them?
I am totally mad right now...and what makes me even more mad is that, i can not even call them up and tell them i am un happy with their service...they wont listen. they wont do anything...they just dont care...i can not wait for any other provider to move to this area so i could say goodbay to Verizon for ever...I have already changed my cell phone i just cant wait to move my tv and internet next...
i will not recommend verizon to anyone...not having tv or internet is better than having them...
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Travis Kell
February 22, 2011
Service
I have been with AT&T for a very long time, to many years to count.
With Verizon comming out with the Iphone4 and to see what how their pricing stacked up with AT&T I went to their store in Stockton on Pacific Ave. I walked in and it was not busy, I grabed a pamplet to see their pricing and it looked to be the same pricing with less options on the data plan. I was asked by the employee behind the counter if I had been help and I said no, we talked for about 3 minutes about the Iphone4 and the pricing. He asked for my name and I gave it and he said I can't help you, I asked why he said you need to check in at the front on the kiosk. I said why would I need to check in, he said so we can take people in the order that they came in, I said I'm the only one in here and now you wont talk to me anymore until I check in at the kiosk? He said yes, I said well then I will not change from AT&T to Verizon and walked out.
This tells me that Verizon is not into customer service or growing their business, I find it odd in this climate (economy) a business would turn a customer away. The Verizon employee was not rude other than not wanting to speak to me, just Verizon has very ignorant rules on how they engage their customers, this is bad service Verizon wake up and pull your head out of your back-sides.
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Verizon DSL billing
February 20, 2011
Charge off on credit report when they charged me twice
I have been trying to get a charge off cleared up for months. Verizon charged me for two DSL lines when i have one home then sent the information into collections
Will someone from Verizon DSL please try helping me with this? I want to clear up my credit
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J in MD
February 16, 2011
Refusal to reverse unathorized charges
Upon noticing unauthorized charges for services I neither request nor received "14.95 for Info Techno MthlyFee" on my VERIZON home phone bill for November 23 and Dec 25, I contacted Verizon on February 16 at 1-800-837-4966 but was told that they have no control over refunding services on 'that portion of the bill' which is controlled by a third party vendor. This is after Verizon had already charged my credit card for those "miscellaneous services"(I am enrolled in autopay and so did not notice the charges until January).
Verizon rep directed me to another number (866-421-4816) which just rang and rang, until I found another number (877-257-2455)by googling "Verizon scam" at which time the representative told me that it would take at least 2 billing cycles to complete the credit. Since this was fraudulent activity by an unscrupulous company, I am not about to trust them by waiting until my credit card dispute mechanism has lapsed. I will be disputing the charges directly with my credit card company if these charges remain at the end of 29 days from time billed.
Upon further research it is clear that unless a customer specifically requests a "block" on their account, Verizon lets third party vendors hi-jack your account with bogus charges. This blocking option is not available or mentioned unless you specifically request it. The Verizon customer service did not even mention it when I called to complain, I had to specifically request it (after reading about it on the internet)!
Since Verizon charges my credit card directly, this makes them complicit in FRAUD. I have since cancelled autopay since I do not believe Verizon is a company that can be trusted with my financial information. I shall be watching my bill like a hawk and will not hesitate to cancel.
Verizon should be protecting its customers from fraud not assisting in it.
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Robin
February 11, 2011
Impossible to reach a person!
If you have something to discuss with a customer service rep, be prepared to spend at least 5 minutes navigating a pointless and poorly designed phone tree. It will take holding for another 20 minutes before reaching a person, then I was told that my call was misdirected to the Florida service department, not the Virginia service department (how this happened is a mystery since I was not prompted for anything to steer me there). As this is written, I am still on hold, so the 20 minute figure may be low.
Verizon - you make billions of dollars every quarter. How come you skimp so much on customer service?
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