Verizon have disconnected my Internet without informing me. I was paying bill on time every month and they still disconnect my service on Thursday 13th, 2007 around 5AM and Still up till now they have not resolved it. and it's 10:35am on Monday Sept, 17th, 2007.

My Business + my Phone are both down causing me loosing business for past 5 days. I think if you do care about your business then do get alternative solution who care about your business and not these irresponsible service provider - VERIZON. DON'T SIGN UP WITH THEN... THEY SUCK BIG TIME!

- I have called 10 times already but they told me friday around 4:45pm that there business department is close they can't help! EXCUSE ME ! THIS IS FREAKING BUSINESS LINE AND IT SHOULD BE UP ALL THE TIME ! SO THE REP HANGUP PHONE ON ME WITH OUT HELPING ME OUT...

I CALLED AGAIN ON SAT TO SEE IF SOMEONE WILL HELP ..BUT THEY UPGRADED MY TICKET AFTER WAITING FOR 2 HRS ON PHONE... AND REP TOLD ME THAT THE NETWORK ENGINEER DOESN'T WORK OVER THE WEEKENDS SO... I HE CAN'T HELP ME OR TROUBLE SHOOT THIS... FURTHER. I THINK THEY SHOULD PAY FOR ALL MY BUSINESS LOSS AND FRUSTRATION AND DEPRESSION THEY CAUSED ME ! I AM VERY UPSET WITH THERE SERVICE...

EVEN IF THEY GIVE ME SOME DIAL UP THAT TIME I WAS ABLE TO DO SOME TEMP WORK OVER THESE PAST DAYS... VERIZON DIDN'T HELPED ME AT ALL AND AS PRETENDED THAT THEY DON' T CARE ABOUT THERE CUSTOMER...

SO MY BEST ADVICE IS 'GET OUT FROM THERE TRAP' BEFORE YOU SUFFER LIKE ME! AND LOOSE YOUR BUSINESS...

- AND GOOD LUCK TO U ALL THE GOOD BLESS YOU.

Verizon and its abusive collection arm ER Solutions continues to destroy people's credit with their unethical and what is probably illegal "early termination" charges. Someone in our state and federal government needs to do something about these abusive corporations and their very nasty unethical collection agencies and STOP THEM NOW. Charging hundreds of dollars to terminate a TELEPHONE contract is amoral.

I just got another bill collection from a company saying i owe 326.11. I get one like every year and I have not used verizon since 2001 for a cell phone. And i remember on the contract I signed it said I would only pay for quiting contract. These bills are haters and they ruin my summer every year. This time they disguised it like I was getting a check from a settlement. The bill is a 714 area code and I left that area in 2000 and kept tabs on my bill because the real phone company, whoever it is, gets all of the information before you get away.

Verizon DSL had billed me for a charge beyond my service cancellation date. I called customer service who agreed to reverse the charges on my Verizon bill. Further to that I did not pay the extra charges that were supposed to be reversed.

Now I had canceled my service in March 2007 but to this date the credit amount has not been applied by Verizon. On repeated calls to customer service, I am only told that the credit amount will be applied in 1-2 billing cycles. Its has now been over 2 billing cycled but the outstanding amount still continues to show against my name.

To top it all Verizon has shamefully added this as a collection item against my credit file. I was shocked when my credit score fell by over a 100 points due to this.

I again called Verizon only to be told that they are in the process of applying the credit amount and will be done in about 1-2 billing cycles. Even though it is established as a fact that I do not have to pay any amount to Verizon, they have refused to remove the collection item from my credit file until the balance on their bill shows zero.

I have even talked to the customer service supervisors who have shown absolutely no interest and initiative in prioritizing this issue and bring it to closure and are extremely content in saying that 'we have taken up the matter and will be completed in 1-2 billing cycles'. I would rather go without a phone and Internet connection than subscribe from Verizon ever.

A few months ago, while on the phone with Verizon I was asked to enroll in One-Bill to combine my land line and cell phone on one bill. I said OK. I had recently just paid my current cell bill, but when the One-Bill started, I was charged again for the cell phone. The amount is $110. I disputed the mistake and for 3 months I was told I wouldn't have to pay it and to ignore it (it kept appearing on my bill anyway). So finally this month I get my Verizon bill and guess what, they charged me for the $110 they said they wouldn't (my account is auto-billed, so it is now in their pocket). So not only did they screw up and charge me twice, they can't seem to understand what the issue is and why I am so furious. Now they said it will take another 6-8 weeks for them to look into it again. OMG, Verizon has the WORST customer service of any major company. After sitting on hold for 20 minutes, you end up talking to 2-3 people until you realize none of them have a clue what is going on. And they aren't even open beyond the normal Monday to Friday 8-6 hours. No nights or weekend hours for Verizon's precious billing department.

So here's a lesson. If Verizon can screw up, they will! And good luck trying to get it resolved. I'll be amazed if I ever see my $110 again.