My husband recieved a letter from AFNI collections stating thet he owes for a Verizon bill. He called the 800# and the lady said that he is responsible for the bill because his name is on the bill. My husband told the lady that he never had a phone in his name at that time. She did give an address where he once lived. What we don't understand is why they are sending a bill for a phone that never existed at that resident. He did tell the lady at the end of the conversations that he is not paying for the bill and if they have to they can take him to court...PLEASE understand that you are being scammed for a bill that should have never been billed to you...

I tried to call verizon to get some information on the DSL or wireless internet packages. I do not wish to discuss my roommate's phone account at all. There seems to be no interest at Verizon at providing infromation on their services. This is the worst customer service. I just want information on internet packages. Come on Verizon...help me out. I am invading no one's privacy, I just want information on your services.
Thanks for nothing

Complaint:
On 11/30/2007 Mr. Adelman (a rep. of Verizon) contacted me on phone and convinced me to order the package Triple Freedom (Phone + DSL + Direct TV). He told me that I will get a free 19” flat screen TV set and my monthly bill would be $99.99 + tax. I have NOT received the TV set and my bills are:
February 2008 - $147.62
March 2008 - $142.78
April 2008 - $142.09

During the last three months I have spent several frustrating hours on phone with Verizon representatives, supervisors, Direct TV, but no one has been able to resolve anything. The call drops after a few minutes and the system does not allow you to speak to the same representative again, thus you end up explaining the whole story to another representative and the call drops again. On many occasions I have asked the supervisor to call back, but they never do. Verizon does not have a customer service center where customers can go and resolve such issues in person.

I wish to cancel these new services and go back to my original plan.

In the meanwhile I have decided to pay $99.99 + tax ($115 per month) instead of the bills that I am receiving from Verizon.

I received new service from verizon on 03/31/2008. My service I ordered was dsl online with a wireless modem and a phone line. My phone line had a short and my line always has static on it and you can't talk and you can't call anyone. Then my dsl isn't working because of several reasons, 1 buying they sent me a broken installation disc they cut up and almost in half when they shipped or received it. With a broken installation disk for dsl you have a NO DSL SERVICE for that REASON. They won't send me a new installation disk and I keep calling them to fix my service and they come when I am not home and try to fix service. then when I call them they REFUSE to cancel and when I keep opening a repair ticket they keep closing it. I don't want them to fix anything I just want them out of my life now. My service has been horrible and the customer service they have none and tech support they have none either. I asked verizon tech support what an isp address is or any of the codes to hook my dsl up, they tech support could not speak much english much less fix my service because if you don't know english would you know what a DSL is?? Or an isp address for my service (no you would not). So due to all these reasons I have phone service and dsl service that I am paying for and does not even work. and calling these people they refuse to cancel me only open a repair ticket and lie and say it is fixed. This is in Florida. anyone else have no customer service or tech support/service from Verizon unless you call state attorneys office? I know for sure they have been playing around with my service because when I did call tech support they acted like they knew nothing and no one was there to help with my issues then after we hang up my service comes on for 5 minutes then goes off . and this happened 3 different times. I know it is not my service issues and it is Verizon playing games because they can't service all we demand and now I am paying for the service aI can't get and the repair I need and can't get. so far for this service and billing fro 03/31/08 to 04/10/08. For DSL I owe verizon $49.00. That does not include my phones bill from verizon. and my dsl and phone service isn't working yet either. and they don't want to fix it nor cancel me. I am mad as hell verizon. I am sure this is happening to other people not just me. If it happens to you too? Speak up so WE can be helped and not just heard.

On a Monday our Verizon land line died through no fault of our own. Through other means on line and eventually by voice, we called Verizon for repair. Verizon scheduled a visit for five days later--on Friday--for any time between 8 a.m. and 5 p.m. The phone is used for our work, so we needed it back much sooner. We also had conflicts that Friday, but they couldn't be more precise about the time. They agreed to switch our incoming calls to our cell phone, but that means we'll have to pay for any additional minutes of cell phone use for both outgoing and incoming calls.