I have been a customer of Verizon for over 30 years. My birth date is 2/8/42 and unfortunately, I am a senior citizen.

I live on very little money, a fixed income, no extra retirement plans, stock options, 401Ks or trust funds and my phone was disconnected March 23 of 2008.

I received quite a few notices but didn’t open them since the first one was the one I thought I would need which had a total of $123.00. When I finally could get together the $123 I called in on the automated line using my checking account. When I called the next morning to find out when they were reconnecting my phone I was told that I owed $330 and that I was charged for the months I was disconnected. I was totally outraged. This has never happened to me before. I have been disconnected in the past but never paid for months I wasn’t using my phone. I couldn’t receive calls from my family and couldn’t make calls out even if I was having an emergency.

Could you please give me some support for this? People are not informed that they have to pay for a phone they don’t use. It doesn’t even make good sense. Is this allowed to happen to citizens in Massachusetts? Especially citizens who are vulnerable and find it difficult to get together $123 never mind 330.

As I said previously, I couldn’t receive calls and I couldn’t make them so what is it exactly that I am being charged for? Each time I would ask this question, I was being shifted to another person or told its company policy. The supervisor couldn’t tell me but just kept repeating you weren’t totally disconnected. Well when you are not allowed to use a utility to me this is being disconnected.

My phone would not be put on if I didn’t agree to Verizon stealing this money from me. This is a very bad time for most of us, and to think that a wealthy company like Verizon can receive money for no product or service is outrageous.

I have a very bad experience with the company called Verizon. I have been cheated 2 times. First, when I joined a home phone service. Their website said that no initial service charge and I joined. Guess what is in the next bill, I have been charged for the initial service fee. I called them so many times and an operator said ok we will refund no problem. Then in the next bill they refund the long distance call charge. The initial service fee still there. I called them again and they said that we never had any initial service fee waiver. I keep calling an try to prove from their website but basically they really frustrate me and I gave up and I paid and I terminated service. I said I will never have service with Verizon anymore. They lied and very dishonest and do not respect customer time.

Recently I am disconnecting my FIOS internet. I have been with them 12 months. I have the bills and I have paid 12 times. I called and request disconnection on March 17 2008. I joined March 23 2007. I have made sure and stated very clearly on the phone with the customer service that I should not be charged anything as I have paid 12 times. Even the last month I paid full but I just want to go out early. Remember I have paid full for the last month. 2 weeks after I got a bill 49USD. We called initially they can't explain what that is. I believe this is again their tactics to delay and hope that we forget. I haven't forgotten. I called again and they explain that the charge for early termination fee minus the credit as I haven't used up all the service for the last month. So they said 69.99 termination fee minus the credit so we charged you only 49.9. I said thank you sir! This is confirms that VERIZON has doing a dishonest thing. Today I do googling and search for "VERIZON rip off". I was not surprised that there are plenty already. Today I file a dispute to my credit card company that VERIZON has violated the terms of agreement and very untrustworthy. As the customer of Verizon I am very dissapointed with this company billing service. I do not think I will ever come back to VERIZON for any service. I hope their CEO or directors will read this.

I ordered the Verizon triple play package. Once I got the notice confirming my order my problems began. First they delayed my connection date two times. They put down a contact phone number that didn't exist which cause problems for the direct tv portion of the package. Now after not even 1 moth of service I get my first bill of 284.00 for what was promised at 99.99 a month for all three services. Verizon is a scam. I was put on hold for over 7 hours while trying to get to the bottom of my issues with no help... I was hung up on and ignored by the company. I finally got to talk to a supervisor who assured all problems were taken care of and I would receive credits for the first month... I guess credits mean over charging and lying to the customer. I never got a free modem like promised they are charging me about 60$ for the FREE MODEM.

If you are looking for good service and good customer service DO NOT USE ANY SERVICE FORM THIS COMPANY!!!

this company has to be the worst! what the hell. i didnt even know i had an outstanding bill and all of a sudden this Kevin calls and calls like 20 times a day what happend to letting me a message and letting me call back!
i have never had a company be so RUDE AND JUST PLAIN A PAIN IN MY ASS BEFORE!

i have recvd a bill fopr collections from afni yet h he charges are not mine i have been a victim of identity theft. i gave made my complaint to the police dept mycase number is 08-2551 for ionvestigation. i have also put a fraud alert on my account as well. i would like for the charges to be completely taken off my credit as it is not mine i do not live in new york city nor have i ever nor do i know anyone in that area i have left my contact number for future questionsthe afni acct number is 27437808-2 the creditor acct number is 7168545325309 the balance they are owing is $400 there billing adress is bldg 1 apt 201 170 7th street buffalo ny 14201