I am SOO frustrated I am sending this on a wing an a prayer...
I have had Verizon for my home phone and Directv.
Since June 23rd, my phone service has been working only partially or for weeks at a time no service at all.
I had emailed them, someone finally came out around 5pm after waiting home ALL day for them.Supposedly fixed.It worked a few days and then worked intermittently.
I called them.We waited, finally a guy came and fixed it .It worked minutes and then was completely dead.I called his cell number.He came back and told he had been sabotaged and he could do nothing about it.Verizon would have to send someone the next day.I waited and waited.
I live in the country, no houses around me.I have a handicapped son.
I drove into town to use my friends phone to call Verizon.After waiting to talk to a real person, someone knocked on my friends door saying they just plowed into my 2006 Mustang.I had to hang up.
They sent someone last week.It worked a few days and now its dead again.This is unreal.
I talked to a supposed"supervisor" yesterday and he told me the bill would automatically take off the days I didnt have service.I said it hadnt.Well he said I would have to wait til my service was restored and then call a different number.
Also told him I was missing important business and Dr calls.He laughed and said I wasnt missing much with the business calls as he hangs up on them anyway...WHAT???? I was SHOCKED!!!
I am trying to find out how to reach a person that truly will help me and this situation.
From the things I have read, it doesnt sound too good for VERIZON!!! Scares me.

In the month of June 2007, a young lady by the name of Kelsey Smith was abducted and murdered. Kelsey's mother pleaded with Verizon to give the authorities the triangulation of cell pings to help in locating Kelsey. They refused on the basis that the cell phone was Kelsey's. Although the phone was actually in her mothers name. Verizon's response to Mrs. Smith was that she should have paid an additional ten dollars a month, and only then would Verizon release a location of Kelsey's phone. Upon notification to the police that Verizon would not assist Kelsey's parents, they to were refused. After 3 and a half days missing, Kelsey's body was recovered at a park. An F.B.I. warrant was required for Verizon to give assistance to authorities. Literally hundreds of family and friends searched for Kelsey for days. The national media covered the search as well as local outlets. After Kelsey was laid to rest, Mrs. Smith met with Verizon. She was greeted by several representatives, that were all lawyers. I understand fully about a persons right to privacy. But let's use a little common sense. When authorities contact you after the parents, one would assume that there is an emergency. Sprint, who was not contracted to the Smith family, stepped up to the plate. They gave cell phones and all the air time that was needed to the Smith family and search party...for free. This was not offered by Verizon, who were the Smith family carrier. Hmm. I guess it takes an additional ten dollars a month to get any compassion from Verizon. Well maybe they did not help, because of some law? That's not the case. The law was asking for help. Then i see a commercial on television talking about DEAD ZONES. Now we know what that is. An area that does not get a sufficient signal. You can only imagine the Smith family and friends take on that commercial. Here you have this huge group of people, helicopters...wow! All of those people supporting Kelsey! I guess as she was getting raped and murdered, these folks stood by and watched? My point is this. The commercials are not representative of the company. They do not care about you. They do not even care about authority. I think it is time for the Smith family to sue this company. This company issued a phone and service to Mrs. Smith and refused to help her in a time of need. Then turn around and make a commercial that tears her heart out. Now, this is not an isolated incident. A lady had crashed her car and was stranded for over a week, Her husband had gone to Verizon for help too. Once again they refused. This woman almost died. Imagine yourself stranded, family searching for you, and the little phone company refuses to help. Oh, I almost forgot. About Sprint, as I mentioned earlier. They did not give the Smith family phones at the beginning. For the first couple of days of the search, the Smith family was using their Verizon phones. As you can imagine, there was a lot of minutes used. Mrs. Smith asked Verizon to please help her with making the payments in increments because the bill was so high. The answer was... no! Now folks, you may think I have an agenda to just make Verizon look bad. You are welcome to validate what I have said by writing to the Kelsey Smith Foundation or going to kelseysarmy.org and simply asking for yourself. By the way, there is a recording by the police, asking Verizon for help that last about forty minutes. Please share this with everyone you know. Thank you for reading,
Weston Whitten
[email protected]

I had Verizon Fios service for 6 weeks in my home. The service never worked properly, and I attempted to get this issue corrected. However, the Verizon technician did not keep two separately scheduled appointments to address the issues. After the second “no show, ” I requested a cancellation of my service on June 21, 2008. Not only did they not discontinue my billing, but they have refused to make any adjustments to my bill as of this date (August 13, 2008). I have been kept “on hold” in numerous phone calls; they transfer me endlessly from one representative to another, and repeatedly tell me they cannot help me, because I have reached the incorrect department, etc. This is a result of their own internal phone transfers!
I am now looking at a bill for $480.24 for six weeks of almost nonfunctional service!!!

I am trying to find someone responsible to answer my questions, but

have been unsuccessful. Instead, I have long wait times with no

human response. Three e-mails have gone unanswered.

In the interim, I have filed two complaints with the Pennsylvania

Public utilities Commission regarding my outrageously high phone bill.

This is the text of my last complaint:

I recently changed my service options with verizon from two lines to

one line. Despite the reduction in service, I am now paying more for

telephone service than I did with two phones. I am paying $149 for

service, but according to Verizon, my bill should be more along the

lines of $60-70

I should be paying around $45 for my freedom plan and $29 for my

internet, yet I have been charged $149 for my last two bills. This

is ridiculous!

Additionally, I am being charged a new subscriber fee for my verizon

broadband service. This is despite my having been a verizon broad

band subscriber for 7 years!

My attempts to get any response from verizon are met with (1)

prolonged waits on the telephone to speak with a representative and

(2) foreign call centres who are unable to comprehend my problem.

I would like an explanation for why my service continues to cost more

and more despite my reduction in services.

Additionally, I would like an explanation of the ridiculous fees

which are being charged. It is silly paying a new service fee when I

have been a customer at this address for 10 years (phone) and 7 years

(internet).

Experian refuses to investigate my inacccurate information to the highest standard. The have no signature on file, nor no proof document on file. I am very distress since the have this item on my credit report. I am planning a class act action law suit. They ignore my complaint everytime I file a complaint.