Verizon over charged me $70.98. My husband passed away in August of 2007. I paid all the bills in his name and closed out all his accounts. I found that verizon overcharged me and informed them. I have since called every month to try and retrieve my refund. in may of 2008 I finally received a check, however it was already ten months since he had passed and all his accounts were closed including his estate account . I was not able to cash the check they have been giving me the run around ever since and have basically told me its my problem . the fact that they made the mistake in the first place, and waited ten months to send the check is the reason Im out $70.98 in addition I have been lied to, passed from person to person, hung up on and promised return callls that never came.their attatude is oh well we messed up but theres nothing we can do about it. just cash the check we gave you. I explained that according to my bank its not leagle. also they should never have written the check to my husband since they already had a copy of his death certifacate. they told me and I quote. Just try to cash it. we cant help u.

I had worse experience of my life with verizon. They disconnect my service because someone else called them to cancel my phone and dsl. I called them and they put me on hold for two hours. Called them many times and get my phone back but they are keep charging me for dsl from my bank account even I do not have dsl.

They don't want to listen to you and keep transferring you to other department [Shitiest customer service]. If you do the math they are more trouble and expensive. I will never recommend verizon to anyone "be away'

After 4 years my cell phone vanished. I had taken out insurance. Verizon told me there was no insurance. It had been removed when I asked for internet service removal. The *** there offered me $50 discount on a new 2 year contract. I went with Metro PCS, no contracts or deposits, and canceled with Verizon. They told me I have to pay for a whole month more, even though I was one week into the new month. That's okay... I will let everyone know they rip you off for the rest of my life. Hope it was worth that extra 80 bucks they stole from me.

In July I had this bright idea: put all my telephone, cellphone, dsl and maybe tv under one bill; one company.
Verizon was eager to take the long distance service from att; but gee the dsl folks went home at 5pm and the telephone folks worked till 6; could i call back on monday to deal with dsl.
My dsl had been mistakenly listed as a business acct(too long of a story for here) and so i wanted to switch it to residentail. On my first dsl venture I was told that business and residential did not talk to each other and that switch was not possible. Three weeks later and 5 calls I convinced a technical agent that I had received an email saying my new dsl service was ready even though his screen said it would not be ready for 5 more days. He helped be work through the process to establish the service. After weeks of exasperation finally a competentent person.
One week later I go away for five days. I came home and no DSL service. and no phone service...and this is a "technology" company

These people are wads of slime. Their claims of $64.99 ads for DSL and unlimited call bundling are lies. My phone bill is climbing by about $12 every month since I went for the bait, and is now at about $100. Seems they don't have to keep their claims, promises, whatever. They keep finding fees and excuses; they know how to spin and do the ol' run around leading nowhere but to frustration. There seems to be no effective regulation. Whatever happend to government? They do what they want, and they don't have to care. STAY AWAY FROM VERIZON!

Is there a law firm out there ready to file a class action suit?