I can assert fairly conclusively that dealing with Verizon has been the worst experience I have ever had as a customer. It's easier to detail the litany of problems I have experienced in list form rather than prose.

-September 1: Verizon Fios TV and internet was installed, things worked fine for three days.
-September 5: My internet service was out in the morning. I called tech support and a representative said that a supervisor was working on the problem and that it should be fixed by the end of the day.
-September 6: Internet was still not working, I called tech support three times and received three different stories as to what was going on. I was finally informed that I would have to wait until the customer service department opened on Tuesday September 8 (leaving me without internet access for four days).
-September 8: I called customer service and (after a 40 minute wait on hold) was informed that tech support personnel would be sent to my unit on the afternoon of September 9.
-September 9: Tech support personnel arrived in the afternoon. The individual reconfigured my internet service and apologized for the trouble.
-September 11: My internet service went out again (I had an orange light on my router). I called Verizon tech support and the agent I spoke to said that a technician would be dispatched to my unit between 8 AM and 12 Noon the following day (September 12).
-September 12: A Verizon technician showed up to my unit at 6 PM (a full six hours late). As he arrived so late, he was unable to access Verizon equipment. I was stuck at my home for 10 hours due to Verizon's incompetence and nothing was fixed.
-September 12: I called Verizon tech support and set up an appointment between 5 - 7 PM on Monday September 14.
-September 14: I received a call this morning from the Verizon technician assigned to my unit. She claimed that the appointment was scheduled between 1 - 5 PM. Apparently, the the agent I spoke to on Saturday simply lied to me on the phone regarding my appointment in order to get off the phone with me. I gave verbal and written (via a standard admittance form at the front desk of my building) permission for the technician to enter my unit and she refused to do so. It is highly likely that she will be unable to access my router when she arrives at my unit today, as I will not be there. Hopefully, she will be able to access Verizon equipment.

Verizon has added other providers /third party to our bills. We did not authorize these charges and Verizon will not remove them. We are billing billed by the following companies on our verizon bills:
1. Rocket Communications/Enhanced Services - Charged us 12.95 per month since Dec 23, 2008. The number is 1-888-296-3724

2. ILD/P.B.A Voicemail Services - Charged us 12.95 per month since March 17, 2008.

They don't want to refund us a full credit of our money. Plus Verizon has some sort of relationship with these comapnies. Why did they hide it on our bills.

Thanks,
David Codner

I have had verizon resedential service for over 30 years and my bill was set up to be paid automatically out of my checkbook each month. In the process, I do not look at each bill when it comes until the end of the year. It stopped paying automatically 3-4 months ago and my service was cut off until I paid. Why was it not automatically paid??? My bank said it was not their problem and verizon stopped requesting the payment. Verizon receptionist said it was not their fault.

I have had 5 defective blackberry phones in a year and a half. The fifth arrived yesterday and this one is missing the options icon that is needed to setup my email accounts. The tech at Verizon said that they can not set it up without the icon. I have had blackberrys with defective trackballs and software that locked up and required taking the battery out to reset the phone. I am tired of these phones and Verizon sending me refurbished phones that are flawed. I will be on my 6th phone in a year and a half and Verizon has proven to me that their refurbished phones are defective and should not be sent to customers as replacements. It is also very hard to get a supervisor on the phone. They will give you all kinds of excuses like there isn't one on the floor at this time. By the time you do get to speak to a supervisor you are very angry. The only answer that the supervisor gave me was that they would send me another refurbished phone. When I asked to speak to her supervisor she said that there aren't any above her. I do not want another refurbished phone from Verizon, I have had enough of their inferior products and customer service. The only thing that I want is out of my contract 5 months early. I know that no wireless carrier is perfect but is it too much to ask for a product that you are paying for to work as advertised?

I recently received a bill for around $300 from Verizon for 8 international calls to Zimbabwe. The calls went unanswered and I later found that the phone for the number did not work. although I got a ring tone. Since the Zimbabwe phone system is not reliable I waiting for up to 7 minutes per call to see if it would be picked up. When I complained to Verizon that they had charged for call that were unanswered I was told that all calls, including internal US ones, were charged from the moment the ring tone starts. I find this hard to believe and have never heard of this extortionare method before now. Am I being fobbed off?