I could write a book on my travails with Verizon's customer service. As brief as I can: It all started when my (very) small business needed to switch from a residential DSL account to a business account. It took nearly a week for me to get my service connected, this is for my BUSINESS, my lively hood, and no one particularly cared who had a reason or solution as to why they could not turn it on, after me calling several days in a row.

Of course it's nearly impossible to get to the person you need to speak to through the automated phone menus. I found that if you go to Billing, and not tech support, you get someone who can think and react without reading a script.

Everthing's fine, until we move. Now we have DSL and Phone service with them. I call to have them turn off my DSL on Fri that we move. They turn it off imediately (Mon). Of course it takes 1 minute to turn it off but a week to setup. So they give me dial-up access for the week. Which I never used.

Then I call to have my Phone service disconnected and reconnected at the new location on Fri as well. Well at 6am Fri morning the phone service is disconnected. I wait all day for connection at 4:45pm I call to ask where my phone service is. I am told there was a techinical problem and they needed something and will do ASAP. Knowing it's Friday, I say so I won't have phone until Mon? WEll since we missed the deadline we'll try to get it up and we'll call you. So noon on Mon. I see the guy drive up and connect the cables and drive away. They just didn't feel it was important to get to my house on Fri. No they never called me.

Next I get my final DSL bill. Here they charged me for the dial-up service at the old a address-for an entire month. Of course everytime I go through automated hell, and they can't tell if I'm a residential or business customer and transfer and transfer an hour later someone thinks they can help me. Yes I did call to cancel my dial-up that I should have never been charged for due to their mistake. Ok I'm told the bill is zeroed out. Next month, same thing now I've been charged for 2 months of dial-up. 3 months later I get it resolved.

I tried to find another phone provider but I don't have any in my area. Oh and get this I was told there's no DSL service where I moved, but the previous owner tells me she had it. Fine with me no more Verizon DSL. THen last time I called CS about a bill they try to sell me Verizon Wireless-NO THANKS!

As usual verizon tries to wait out the customer after my last round of fraud with them Here we go again!! I moved and the building I moved into was not ready for phone service for a month later, however theynot only charged me but they charged me for a different plan and individul services and every time I called to get the plan Ive had before they said they would fix it of course they didnt one girl even told me I had to have that plan, the next one told me that it was the same plan, When I tried to explain that there was no service, the woman told me to call repair, there was nothing to repair, I know they will try to rip you off, just call the attorney general. they want me to pay twice my bill not!

Verizon High Speed Internet was attached to my computer. I came home and cut the computer on and it said Verizon is defragmenting. I figured it was the Security Suite from Verizon. Then when it was finished I could not get onto my desktop. When I shutdown the computer it would not let me back onto the desktop. I call Tech Support and they could not help me. Then I tried the PC Care that I had requested thru Verizon. No one would help me until it was fixed. They said it was Microsofts problem to call them. I did call them and they were going to try to help me for a fee. I ask them to wait because Verizon broke my computer how I don't know. I called Verizon repeatedly and they would seem to try to help me an then I would get cut off or transferred from person to person who could not help me. I asked could someone come out they would cut me off and not call me back. This went on for weeks until I just gave up. From September 3, 2009 when I first started installation and now it is November 24, 2009 and they want me to pay for internet I don't have a computer. I have only used the internet about 3 weeks or less. My account is cancelled and now I have a bill for no service. Verizon did not keep their word and they have broken my computer that has aleast nine years of my work on it. I don't know if it is lost or what. I do not have a computer to use and I am in two schools where I need to do term papers. This is a mess. I hope someone can help me. Verizon is a large company they should not let this happen to their customers.

Verizon, In tampa florida is making employees and contractors work late nights and weekends without providing any extra time billing.They are so rude.Due to job security, people are afraid to complain on this.

I want to cancel usbi NOW and i dont want it again.