Verizon Southwest refuses to provide or even make an attempt to provide DSL service to rual coustermers. After doing a little research I found out that Verizon is a spin-off of GTE Southwest who actually owns the phone lines here. I contacted AT&T and was told they could provide DSL service if GTE would allow acess to their lines. Not A Snow Balls Chance In Hell !
I read complaints about Verizon DSL, at least you can have it. The only high-speed internet I can get is Sat. wich cost way to much for what you get !

WARNING! Verizon is now forcing consumers to take internet service at $10/month on most all of their phones. Never announced, not marketed, new policy. So I have to choose between a junky phone that won't last the two years or stongarm me into a phone at an additional $120! To top it off, they do NOT tell you that it's limited to 25 megabytes of data! Two relatives got and didn't realize usage was capped!

Verizon, hear me loud and clear - your business ethics are dispicable, not what consuemrs want, and are shady. YOU will be reported and I will be saying bye-bye along with 7 of my family members.

LIES - DECEIT - SHADY = Verizon

I called and tried to start service and was told 2 weeks. Ok...Cool. Then I was told I needed to be there all day. I waited until 1pm and called the 800# and was told they were going to get to me later. The Customer service is very poor. They never showed up. Lost a full days wages and in times like these, forget it.

I ordered the DSL service from Verizon Dec. 12th, 2009. There was no signed contract just a verbal agreement with the sales rep who told me there was a 30 days money back guarantee and that my credit card would not be charged until I installed it onto my computer. I then got messages from Verizon stating my activation date was moved later a couple weeks so I cancelled my order Dec. 15th. I hadn't even received the product yet. I spoke with rep Thelma who gave me a confirmation # and emailed me a return shipping label for UPS she stated I would not be charged anything if I returned it in the next few weeks. So I got the package in the mail, never opened it never installed it. I went to UPS and dropped it off and got a receipt for this on 12/19. I get a message on my phone stating that my account was activated on 1/6/10. I called to Verizon again and told them my account should never have been activated as I already returned the product and cancelled it a couple weeks ago! The rep told me that she did see it was received about a week before and no one cancelled my account. So she advised a manager would cancel it for me and that I would not be charged. I specifically clarified with her that I was not charged and that my card would not ever be charged she said yes. So a couple weeks later a charge of $67.51 shows up on my credit card statement! I called and asked for a manager - Angela - who was no help at all. She didn't offer to try to look into the situation and just told me that I agreed to this and that it will take up to 2 months for a refund! The person who transferred me to the manager said she didn't even show in her computer system that I had cancelled it back in December and said they only showed when I called 1/6/10 after my account was activated. I have a confirmation number, an email saved from the rep I spoke with. I tried explaining to the manager that I was told something different than what she is saying to me now and that all the reps I spoke with before told me I would not be charged. The only thing Angela told me to do is to write the Service Response Center and they would get back to me in a month! She would not give me her phone number, an email or any phone number to call corporate. I asked to speak with her manager and she just told me I couldn't and that no one was there anyway to speak with. Soooo ridiculous. I don't know if the product itself is good or not but the way I have been treated by Verizon employees and none of them following through on their promises to take care of the situation and telling me it will take 2 months for a refund to me has been the worst customer service experience I've had. I, myself, work as a customer service rep in the insurance industry. I would never treat a client of mine like this and no manager of mine would tell a client they wouldn't try to help them or make things rights. Also, there shouldn't be any reason why there is no documentation of my calls. This has frustrated me so much dealing with this for the last month and a half I am now making a point to let everyone know not to deal with Verizon. They will try to find any way to take your money. I've done everything that they have asked of me and yet they treat you like you don't matter. Maybe if you just paid them every month and never had an issue you would be fine but as soon as you try to cancel it or have a problem it will turn into a nightmare! If someone from Verizon is reading this and willing to give some integrity to your company and help me please email me at [email protected]. I've tried to go online and find some contact info for the CEO which I have sent an email to and will be calling as well.

The verizon lines are down . And Yet the Verizon tech is out in a ally usin his work Van and tools to work on a car..