Signed up for the triple play on 03/08 and was given an install date of 03/16. Received a call from local office to move the install to 8:00-10:00 on 03/14. Took the day off from work to be here for the installer who never showed up. At 11:00 I made my first call and was told that I would receive a call from the local office as to what occurred and when the installer would arrive -- that call never arrived. I called again at 1:30, 3:00, and 4:00 and was again told that I would receive a call, again never came. Finally at 4:16 I received an email stating that my install date had changed to 04/06. I again called and was told "it must have been a computer glitch." As I'm a computer person, I found that suspect. Verizon agreed to upgrade my HD receiver to a HD DVR as a "courtesy" for missing the install.

The installed arrived on 04/06 as scheduled and was here from 8:05 am until 5:34 pm aside for an hour when I told him to go to lunch. The phone was setup to go one place, the cable another, and internet a third. By lunch, he had the internet up, but 3:00 he had the phone, but he couldn't get the cable. The solution to get the cable to work was to unplug everything and wait for the tech's to get everything done correctly. He packed up everything and reconnected our old cable. Five days later he called to tell me that he thought everything would be fixed by the following day. The installation was completed on 04/12, 35 days after the initial order.

Here's where the fun begins. I received my first bill in May and found that the DVR's that were to be free were billed at 15.99 each and my total bill was $155.33. I called and told the CS rep the problem and was told to pay the bill in full and a credit would be applied to the next bill and subsequent bills for the DVR's. The bill reflected the start of service as 04/06 the install date, not 04/12 the actual date that the work was completed. Again, I was told to pay the bill in full and a credit would be applied. I did so knowing full well that nothing would be done.

I received my next bill and to my utter amazement, one thing actually got done, but it was wrong as well. The start of service for the cable was pushed back two days to 04/08, but the voice and data were still 04/06. There was no credit for the DVR's and there were full price for this month as well. I called CS on 06/15 and spoke with a Ms. Powell. I informed her of the problem and told her that before I paid anything I wanted to know when the credits and the true start date was to be corrected. Her thoughts on what was causing the problem with the DVR's was that since the initial install date was missed, a Verizon tech had to initiate the second order and either she didn't include the free DVR's or that promotion wasn't being offered at the time. She assured me that with documentation she could get the problem corrected. She agreed and asked me to send her all the emails I received and a description of the problem and she would "get right to work." She actually replied to my emails later that afternoon and signed off with "I'll be contacting you soon, and rest assured that I'm working on this issue for you." I actually felt somewhat confident that the problem would be corrected. I should have know better.

It's now 06/23 and Verizon has cut off my service. There are no notes on the account for the CS agents to look at and to get the service turned back on they want payment in full plus a $300.00 deposit. Ms. Powell will not return my emails and nobody at Verizon knows how to get in touch with her.

When a monopoly screws you, they can really do some damage. My two options are (1) bend over and take it, or (2) cancel the service and wait days until I can get new voice, data, and cable. Impressive, I wish I could do this to my customers in order to get them to pay what I wanted.

My solution is to cancel the service and contact my attorney. They are the worst I've ever dealt with and I will tell anyone who asks the problems I've encountered.

I had a contract with directv, account# 2014370343
i decided to discontinue my service with them because i was moving out .so i call to cancel it and they sended me the last bill with an early termination fee of $200.00, so i payed it off but after that Verizon send me another bill for 90+ dollar so i contact them and ask why they were charging me this money and they said that they provide me with a service so i had to pay since i knew this could afect my credit score, but i was not aware that direct TV provide me with phone and internet thru Verizon, but in my knowledge i only had a contract with direct TV not with Verizon so if they have any issue they should solve it with direct tv. know i have verizon after me placing negative credit on my credit report and i dont understand why they are doing this since my balance was $0.00 in both bill.

Verizon gave my phone number of 5 years to a new customer, 8 days to return my number. I got billed for the 8 days plus all of the services he ordered... over $250. I spent 10+ hours on phone, 10 rude CS reps. and 4 CS Spvs. later...still not resolved! they just HANG-UP on customers... No accountability! Public Utilities and Consumer Affairs complaints Filed! VERIZON = BAD BUSINESS

I have been with Verizon for 5 years. At first there were no major issue since I just had a land line but everything changed in the moment I decided to subscribe to one of their bundle deal in January. I was on the phone several hours until someone told me that there was a residual balance that was not paid. I had told the Call center agent that my account was actually showing a credit on my end but the agent re-assured me I have a credit balance. Yesterday in the morning my phone had lost functions such as caller ID and long distance so I called in to report the problem. I was told that there was a hold on the account due to an unpaid balance and after trying to rationalize with several agents I was transferred to Verizon Financial. I was told that my active account had a $50 credit but my "other" (didn't know I had one since I called in originally to bundle my service) the balance is $70 and if I paid over the phone they could remove the hold. I decided to call back later and pay the $20 without disputing why for the previous 6 months there was a separate account and why I wasn't told or my service suspended. I came home at night and now the internet is not working neither. So got back on the phone and after been redirected from the voice message for about 1 hr I finally got a message that told me all systems were down and to call back the day after. So I called today at 7am was passed around as usual and at around 9:30 (I know 2 and 1/2 hrs) I was told everything was ok and I just had to contact the internet dept. and ask them to reconnect. After being transferred to the wrong department 2 more times I finally speak to an agent who tells me NO payments are showing up on the account, so, exhausted I ask to speak to a supervisor. After an additional 20 minutes waiting for a manager I am told that in order to have my service re-activated I would have to pay a bill of $180 for service for yet another...you guessed it...account I didn't know about:) and was told that if I don't pay it in 30 days this can impact my credit:) My advice, google up the amount of complaints about this company and really think before subscribing to any of their service.

I signed up for Verizon DSL a little over 2 years ago. For the entire time, I had to call in about every month or more when the connection would drop out frequently and for long periods of time. They swore up and down that nothing was wrong on their end and would never send out a technician. Once they offered to when I threatened to quit the service, but they told me it would be almost 3 weeks (and I was going to be gone then). I called to reschedule a time for a tech to come out and they didn't put it in the system and told me it would be 11 days again, so I just figured I'd get new service and wait for my contract to expire (this was 2 months prior to the expiration date) rather than let them have the benefit of the early cancellation fee. They sent out a new modem once and it didn't change the problem and they once again tried to tell me nothing was wrong. HELLO!!! I don't have a connection, there is something wrong! Their service is pure crap. Every time I called, I spent at least 20 minutes on the phone, sometimes more than that just on hold! I encountered several dumb reps, reps who could speak as much English as a 4-day-old baby and reps who just didn't care about anything - never a smart one who cared and spoke English, though. I called on June 3rd to cancel my service. The rep, named Valerie (who they told me probably was from their AZ facility), told me that it was cancelled and I'd receive a confirmation email that day. Never received it. Surprised? No. She was rude with me and didn't seem to understand what was going on. I finally had time to block out an hour to call them today and see what was going on. They said she never put in the order to cancel my service. I'm pretty sure Verizon trains their employees to be crooked like that. After two years of being raped, I wouldn't expect them to start "loving" me now, right??!! So I got a confirmation number that my service was cancelled today. However, I still have to CALL BACK AGAIN to have them credit me back for the difference in days between now and June 3rd. Once again, I have to be the one to do the work to FIX THEIR MISTAKE. When did customer service stoop to this? I am now with a good internet company who fixes their own mistakes and compensates their customers for it - and they even gave me $50 for switching. So I guess half of that will temporarily be owned by Verizon, who I know will debit my account for a month of service they're not giving. Verizon never did anything good for me or even offered to fix their painfully stupid mistakes. They're a bunch of worthless, pathetic idiots and I will rejoice when their company goes down in flames someday. Good bye and good RIDDANCE, Verizon. You suck!