My intrnet went down 2 days prior to my grand opening and the customer service rep said that the tech would be working on it the next day which was a Friday and also the first day of my grand opening at my store which is pet grooming and retail. I had events planed and was told it would be fixed before the afternoon. So when it was not fixed I called Verizon and the customer service rep said that they made a mistake on the ticket and had to resubmit the ticket. I was then told that I would have to wait until Monday and that there was nothing they could do. I explained that I needed this fixed and that it was my grand opening and that I would be unable to process credit cards with out internet service. I asked if I could talk to a supervisor to see if something could be done. I was put on hold for a long time then when the rep came back he said they are busy and are just passing the message along that it would be Monday before anything could be done. I was told that business have top priority and that they should have fixed it asap business have top priority and this was on Monday after my internet was fixed. Also the managers that stoped by said if the tech is doing his job you should receive a follow up call..it never came. This is a horrible way to treat customers not to mention the lost of sales.

I get double text all the time they told me that if someone doesnt pay there bill on time it can cause double text to be sent what crap. I pay my bill early and friends get double text from me. Then they said well you have unlimited text so you have nothing to worry about I got unlimited text because I went over my limit but when your phone is sending and reciving double text who wouldnt go over there limit. I am so going to change phone companies when this contract is over. I was with 360 -Altell for years never had a problem ever. Verizon talked me into switching from my altell contract to theres telling me my bill would stay the same what a lie i went in to talk to them and got the run around. What can a person do to protect themselves from companies that lie to you and your stuck paying the bill I want Altell back they we honest.

I have a 500 minutes monthly international phone plan through Verizon. Last month, the online site showed that the international phone cycle ended 02/09/10. Since I used up all of my minutes but still had to talk to someone internationally, I decided to make the phone call next day when the new cycle started. Yesterday I found out that the Verizon charged me for the call that was made 02/10/10 as part of the January bill, so I called to correct their error. I talked to John, the customer representative for international phone service at the time, who wasn't very helpful, so I had to talk to his boss. His boss acknowledged the error but demanded me to pay anyway. I asked her to transfer me to a customer service to resolve the issue, but she transferred me to a wrong dept. Then the wrong dept transferred me to another wrong dept. By then I spent about an hour just being on the phone. And finally, the person on the phone told me that she was going to transfer me to a right person whom I didn’t deal with earlier and in order to make sure, she would be on the phone until then. However, she transferred me to the first person, John I spoke to, and she wasn’t on the line either. John repeated exactly the same thing again and transferred me to another supervisor. This different supervisor repeated the exactly the same thing John’s first supervisor said earlier and now she told me that their website was down, therefore she couldn’t check the problem that I was seeing. So I told her that I was looking at their website right now. The supervisor then told me that it was “broken” the other day, which made no sense whatsoever. With absurdity, I asked her if it made the sense that I had to pay for their mistake. She once again demanded for us to pay. At this point, my husband and I spent over one hour of our time, and still didn’t get any solution of their error. I asked her if she could transfer me to her supervisor. She told me that her supervisor would call us most likely sometime next week.

Guys, this is not a fiction. I have all the information of these people I spoke to and their employee numbers too. I also asked them if our conversations were all recorded and they confirmed it.

I thought it would be a simple thing to fix but apparently the Verizon was only interested in collecting money for their error. I fully intend to share this story throughout the sites including the social networks.

I was a Verizon cell phone customer over 12 years...I just added $10 a month for unlimited texting...they sent me a bill for $1200...that's right ONE THOUSAND TWO HUNDRED DOLLARS...(for texting)...I called customer service...spent HOURS on the phone...they told me they could not find out where I added texting ( I did it in one of their official service centers)...after several hours of talking to several people...they told me they would KNOCK off $87... (= a $1113 bill) ...that's all they could do...for $10 texting...5 minutes later...they STOPPED MY PHONE from calling out...I'm signing up with someone else...

if you think this is a rare event...3 years ago...AND ALSO 6 years ago, when I upgraded my service...they charge me 45 cents a minute to call my wive...and 45 cents for her to talk to me...BOTH times I had phone bills well OVER $1000...but after spending HOURS on the phone...both times they fixed it...

This time they say they can't do anything...

The door to door people came to my house and tried selling me fios i thought i should do some my homework first i stopped into a verizon kiosk in the mall and they helped me understand everything i needed to know and i saw the door to door sales people just tried to scam me.so i tell people not to trust door to door verizon sales people with out doing your homework.