Verizon home internet services illegally adds services to my account nearly every month without my permission. I have spoken with account supervisors who have explained to me that services cannot be added to my account without my verbal permission. I have NEVER given permission for any optional services to be added to my account. I have to call and have them removed when I get the bill for them. I have to scrutinize my bill every month and take time out of my busy day to get it corrected, usually not without a fight. At the present time, I have had to call every month for the past 5 months to get unauthorized charges removed from my account. These charges include service plans, virus protection, game packages, music packages, and charges for equipment that I did not ask for but was told that I qualified for as an upgrade free of charge. I am not the only one who experiences this, as friends and family who live in other households also go through the same fight to have their bills corrected periodically.

Verizon, is one of the largest cable, internet and telephone providers and because they are, they feel that they can dictate the form of service(s) they issue to the consumers. Many who have complained about their poor services, the scams they've pulled to get you locked into a one or two year contract are middle class workers who must count every penny we spend due to this crisis that our last president has put us into. When you call they pass you from one department to another until you get so frustrated you just give up. Well this time I am not giving up! VERIZON IS CROOKED AND IS NOT A COMPANY I WOULD RECOMMEND TO ANYONE TO US. THEY RECEIVE FUNDS THAT WAS INTENDED FOR ONE OF MY OTHER CREDITORS, HELD ON TO IT UNTIL MY NEW BILLING CYCLE ROLLED AROUND AND THEN OFFSET THE NEW BILL WITH THE OVERPAYMENT THEY HAD RECEIVED. NOTHING IN THEIR STATEMENTS OR INITIAL AGREEMENTS INDICATES THAT THEY HAVE THE RIGHT TO OFFSET A CREDIT BALANCE WITH A FUTURE BILL. YET THIS IS WHAT THEY PRACTICE. UPON CALLING THEY HUNG UP IN MY FACE TWICE AND HAD THE NERVE TO SEND ME MY NEW BILL SHOWING THAT A PAYMENT IS DUE BY 12/19 WITH A CREDIT BALANCE. YOU WOULD THINK THAT A COMPANY AS LARGE AS VERIZON WOULD HAVE WRITTEN A PROGRAM THAT WOULD IMMEDIATELY REFUND A CREDIT BALANCE AND REFLECT ON THE BILL THAT THEY IS NO PAYMENT DUE. I CAN ONLY GUESS THAT THE UPPER MANAGEMENT OF THIS COMPANY CAME FROM THE BUSH ADMINISTRATION, DON'T KNOW @#@@$

Who the H ell do they think they are, how many people don't catch this on their bill? It must be nice to just bill someone without their permission.

Verizon should not allow this to happen, they charged my account $8.43 for service I never asked for. They should be turned in to the better business bureau. Why does Verizon allow the billing if their getting so many complaints, so I put some of the blame on Verizon for allowing this practise to be done without their costumers consent. verizon don't allow any one to credit your account.

I have my phone and Internet service from Verizon. Since August 2010 they have been charging my credit card towards the service, without rendering me a bill. I do not get a paper bill. Whenever I try to access their online bill I always get a message saying "We are currently having issues with your request". After spending 3 hour so far on phone I could not get a person to talk to. Every time I call and navigate through a maze of menus to the point where my call is being transferred I get disconnected. This is very frustrating. Since I have 2 years contract with them I am not able to cancel their service.

Since summer of 2010 I have spent 15hrs on the phone to Verizon Customer Service, effectively doing their job for them! If you're considering Verizon BE WARNED! They may be one of the big players but they DO NOT PLAY FAIR! I'm a professional, educated, law-abiding individual and I pay close attention to my bills. Over the last 2 years I've logged billing errors which Verizon won't admit to and that have cost me almost $1000!

Here's my story: In summer I had the Verizon Internet/TV/land line and wireless package and decided to drop all of their services apart from the wireless service (this was due to my contractual commitment and NOT because it's a good service - it's really NOT). Just before I made this change, I received a bill THREE TIMES ($706.12) the amount of my normal bill! I called them and the error in billing was identified and resolved..or so I thought! Subsequently I continued to receive periodic bills for the disputed amount! Whenever I'd call Verizon, I'd be told not to worry about it and that it was an error in the billing dept. It's now late November and I've just received a bill from a credit collection company(!) for the amount Verizon told me I did not owe!

Their internal communication is HORRIBLE! Existing customers who've had to call Customer Service and who have multiple services from this carrier will already know the nightmare that is Verizon Customer Service and Billing. People in the SAME department will give you five different answers to the same question. Written confirmation in non-existent so you never know where you stand (until of course they send you to a collections agency - by which time both your wallet AND credit history are suffering)!

As soon as my 2yr contract is up Verizon are HISTORY and I would NEVER have a good word to say about this company to anyone! Over the last few years, Ive had to pay top dollar for cell phones which were already obsolete. Their handsets break on average after only 3 months of ownership (this has happened three times now). Verizon will do everything NOT to replace defective or substandard equipment if it can help it. And pay close attention if this happens to you and you DO receive a replacement handset, because they will more than likely mark it as an early upgrade and your 2yr contract will start all over again! This has happened to me twice now. The second time I contested it when I saw my bill a few weeks later, but by that time it's your word against theirs and guess who they'll believe...

FANTASY FEES:

As if all that isn't enough, early on in my time as a Verizon customer I was billed an additional $254 for downloading FOUR ring tones advertised at under $3 each!! Like a sucker I paid thinking maybe I'd hit the wrong button on my phone or something! When more billing errors started to occur I realized that it wasn't something I was doing it was VERIZON'S INCOMPETENCE!

Message to Verizon: If you're going to lock people into a 2yr contract:
a): Provide hardware that will last for the life of the contract.
b): Provide accurate bills (as in DO NOT MAKE UP IMAGINARY CHARGES FOR YOUR CUSTOMERS TO PAY.
c): You have a LONG way to go in terms of your communication both internally and with your customers...and you call yourself a 'communications' company. You should be ashamed.

If there's anything positive to come from all this it's that I've now learned to AVOID cell phone carriers' two year contracts. This is their way of locking you in to two years of poor service at an over-inflated price. Companies that provide good service and treat their customers well don't need restrictive contracts and early termination fees to stop their customers from leaving - it's that simple.