When I first set up my Verizon DSL, they said they would ship me the modem (which they did) and that my service ready date would be 6/12/2011. That date came around and it didnt work so i tried troubleshooting with the included disc and calling, but after over an hour of efforts, they told me the service-ready date would not be for another week.
I waited another week, at which point it still did not work. I then talked to three different Tech Support Reps on the same night in a series of call transfers, re-explaining and trying various things to fix it. None worked so they said they would have to send someone out to check the hard-wire connections to the house.
I was rudely setup with an appointment by the person I was transferred to this and I made sure I would not have to be present since it was during work hours. They assured me the work could be done without me. Two days later, about 12 hours before they were scheduled to show up the next morning I received a reminder phone call verifying that I WOULD be at the house when the service tech came by.
I explained I had already verified clearly that I would not have to be there, especially since the Network Interface device was on the first floor on the side of the house with clear access at 4' above the ground. I had to argue with this Rep that I had been with Customer and technical support for weeks over the course of at least 10 separate phone calls and that this was really inconvnient.

They finally agreed and set it up without me being there. Over the course of the time I had DSL, there were numerous outages, some on a daily basis. Very frustrating and Verizon was never interested in adjusting my bill until I threatened to change service or kept them on the line arguing for a long period of time. Never again would I get Verizon DSL, internet, or cable!!

I do NOT have dial tone on my phone. Get appointment for 8AM to 10 AM time frame. At 10 AM, nobody from Verizon
showed up. Called Verizon, Verizon lady said the technician would be here around Noon. At Noon, nobody from Verizon
showed up. Called Verizon, Verizon lady said the technicial would be here around 1PM. At 1PM, nobody showed up. Being told I should wait until 3 PM. At 3 PM, being told I could choose to wait; but Verizon has no guarantee that a technician will be at my place to fix the phone line for me.
My appointment is 8 to 10 AM. Been told to wait and wait. Now is late afternoon. Please Help Me to Decide that I should keep waiting for Verizon or go out to run some business ???
It is good I have not sign up Verizon FiOS to bundle services. Or, I can not even type this complaint at all. Because All Services Will be Out all together !

I had canceled my service with Verizon about six months ago, and joined a cheaper service. I even called to confirm the cancellation with Verizon. And ever month I sill get a bill from them, depending who I get at times the charges ere stopped, while some demand I pay it. Recently it was suppose to stopped again, and today (7/9/2011) I still getting a bill for service I don't have with Verizon. This seems to be harassment! I tired of this.

I'm a new customer at verizon, I switched from t mobile in order to get the smart phone, as well as more coverage. One month into my contract the smartness on my phone breaks, , hours and days later talking to tech support they decided to send me a new phone. Meanwhile it's a must that I have a phone at work, 5 days later I receive the new phone only to find out that the new phone won't program, a mistake on there end. I'm told I must wait another 5 days with no possibility for a loaner phone or any compensation. Not happy with my new provider to say the least.

My Name is David Audet and i have verizon, in the News i saw last week that verizon were charging people for services thet did not sign up for, and when my last bill came i decided to look real good at my bill and sure enough i had a 14.95 charg on there that we did not authorize, so i called that number and they told me they have been charging that amount since 2009, so i told her we never signed up for it, and i want my money back, and thats when she gave me this site to put in a Complaint, i want my money back for all the charges.
Thank you