A Verizon sales representative came to my house to introduce me to their current promotion "Get three services for the price of two" all for the price of $79.99/month. I asked her what i hv to pay for installation and activation, she told me they are all free. with her assurance i signed the application form. the technicians came in to install the cable, phone and internet. To my surprise, after evrything has been done i was told i will be charged for the telephone outlet that was installed. I told them there was nothing like that on my application form. Immediately i called the sales rep. who assured me that she will call the office to wave the charge.my bill was not sent out to me until i called and found out that i hv been billed the sum of $298.66. I called the office to complain and i was told that the sales representative did not know that there was no telephone oulet in my apartment, therefore i hv to be charged. i hv been calling and at one time i was asked to fax the copy of my application if it contains anything like phone jack installation, which i did send it to them and nothing has been heard from them since. the sales representative has stopped picking my calls. If pfizer can be forced to cough out over $2, 000, 000 for false marketing claims i think Verizon will be the next on the list.

We have Verizon FIOS for internet which is related to my work at the Patent Office. I spent three hrs today of trying to get my bill statements sent to me via e-mail since my on-line account was deactivated for some reason. I was going through endless circles of changing numbers and the same routine of answering the same questions to the automate service. The result? The problem is not fixed, I still do not know which phoene to call to resolve it. Automated customer service at Verizon is a total mess. How can they provide a good network, if they cannot establish one for their own customer service?

I recently had FiOS installed in my home. After the first time the "set top box" (cable box) was turned on there were problems.
Accross the screen, purple pixels appeared. The installation tech said "OH whats this" with a puzzled look on his face. He unplugged the HDMI cable, powered down the cable box and then powered it back on. The pixel problem went away but the TV turned on and off on its own a few times, then came on with no obvious resolution problems.
A couple of hours later I go to watch TV and I had the same problem with it turning on and off. Only this time the TV came on with only grey and black bars running vertically on the display. Sweet right, I call that crystal clear reception, way better than ComCast. Ha I was getting pissed at this point.
I called the Joke center, I mean call center for some technical support and I got no technical anything. They got the issues the cable box was having to work right, and then passed off the damage done to my TV as NOT THERE PROBLEM. The only thing I was told is "Sir our equipment works fine, Your TV is broken". DURRP I know the TV is broken your equipment did the damage. "Well sir I am not trained to fix Samsung TV's".
Those scoundrels, (old school Batman saying) There trying to tell me that Year and a bit old TV, the one that I researched the hell out of to find the most reliable, was going to break and it is simply a coincedence that their equipment was installed around the same time.

Don't Use Fios at all the quality is not any better than the service your using now.

DON'T USE VERIZON their customer service sucks.

Show any body who is planning on using Fios this warning Please.

verizon fios is a rip off and a un-professional company. I think everyone on this complaint board should get together and file a law suit. they lied about the cost to get you to sign up, they lied about the ease of bundling everything and their customer service department is the worst I have dealt with. i do intend to seek attorney's advice for the problems they have caused me and the cost they have taken me for.

Solicited for a free HBO package for 60 days by a Representative named, "Ray" on May 27th. I was told by "Ray" at the point of the order that if we did not want the package to continue, we simply called within the 60 days to cancel and our original, "The Movie Package" would be restored at $12.99 per month.

When I called to discontinue the HBO/Cinemax promotional package, I was told that the original "The Movie Package" was a "grandfathered" package and they would restore it on our account, but not at the original cost of $12.99. Going forward the package would cost $14.99.

It is my believe that Verizon is targetting these "grandfathered" Clients and offering attractive incentives to try free for 30, 60 and 90 days in an attempt to increase the cost of their original package upon return to the original package prior to the solicitation of the free offer.