Arranged to have Verizon install Fios in my house. Waited about 2-3 weeks for an install appointment. On the date of the appointment (install time was between 8 -12), nobody showed up. Called at 11;30 and was told someone would get back to me.

At 12:30, Verizon called to say the installer was on the way. He got to my house on or after 1PM. Walked around the house, checked out stuff for about 15 minutes. He said he needed help as the Fios line was several blocks down the street. Another technician with a "bucket truck" was needed to run the line to my house. The first guy began to do the interior install.

About 1:30 he walked into my kitchen and helped himself to the microwave, heating up his lunch. Would've been nice if he'd asked first. Thereafter he went to his truck and ate lunch. Afterwards he completed putting the box on the outside of the house. About 2:30, a second installer arrived with the bucket truck; however he did not have the proper cables/equipment. He left. A third guy showed up about 4 and the first guy left indicating this last guy would finish everything.

The last guy came into the house about 5:30-6 and said all was completed and that he needed a PC. We're a Mac family, something clearly communicated to Verizon from Day 1 (we had a DSL line with them for a couple of years), and don't have one. He said he couldn't install necessary software; later said it didn't matter. He tried to connect the router (none new - all 3 were rebuilt and, according to him, defective). Eventually got one to work - had power and Wi-Fi. Unfortunately no internet. He jerry-rigged it to work while he was there, indicated the first guy had installed the outside box incorrectly, gave us the Manager's name and phone number, and left before it failed. It failed about 10 minutes after he left. Hasn't come back since.

Numerous calls to Verizon, without success or even a call-back. No internet service at house and can't go back to DSL because they put the fiber line to the house. Can't work at home. Kids can't get homework assignments or do schoolwork (pretty much everything is on-line). If there's a class action lawsuit or a way to handle this, conatct me at [email protected]. Thanks.

Verizon is now scamming customers into paying for premium channels that they did not request.

Today I discovered that I've been paying for HBO since May, because Verizon gave HBO free for 90 days, I'm being told, and if you did not cancel the service after 90 days, you would be charged for it.

I was NEVER notified that this service was being offered, and that I would need to cancel it if I did not want it. When I discovered I was being charged for it, I was told that I had been paying for it since May, and I did not discovered that I had HBO until June, so I had already passed the 90 day free period.

When I asked how does Verizon notify their customers that they are getting a temporary free service that they (the customer) will need to cancel so they are not charged for it, I was told..."If I called into Verizon then I would have been informed of the promotional features being offered"...If I called in.

When I replied that if I'm not having a problem with my service or bill I would have no need to call in, I was told, that I have to monitor my bill.

I have to monitor my bill to make sure Verizon doesn't sneak an unwanted charge on my bill for something they gave free, never sent email, called, texted, anything about this FREE service, and because I did not know about it, I'm at fault, and there for charged for it.

This can not be legal.

Verizon tries everything to get more money out of you. And that includes charging you for "features" that you don't even want. It's complete greed and a terrible way to treat customers.

We signed up for Verizon FIOS TV and Internet a few months ago. The person I talked with said that I'd get HBO/Cinemax for free 3 months and I would have to call on a certain date to cancel it if I didn't want it. I thought, okay, let me write that date down and I definitely won't forget.

What the salesperson did NOT tell me was all the extra shit she was putting on my account. Internet Security Bundle?? Starz Play Pack? Extra movie channels? Starz Unlimited Games? WTF!

When she was closing the sale, she said that my first bill will be a bit high. I understood and paid it off when I got it. But second and third bills were still incredibly high. That's when I called them to get rid of everything but Basic TV and Internet, and they WASTE YOUR TIME to try and convince you to keep the extra shit you didn't even want in the beginning.

I'm so glad that they have the "no contract" promotion - and I'll be sure to take advantage of it if any billing mishap or "mysterious" charges appear.

Since signing up with Verizon FIOS 3 years ago, we have had nothing but problems. The most recent problem caused me to just finally cancel my service with them completely today. In November of 2008, we signed a contract with them for a bundle package which was $99 (it included phone, internet, and tv). We didn't need the phone or want the phone but the customer service rep. told us it was cheaper to bundle all three together. When I asked her the price for just the internet and tv (since we didn't need the phone), she couldn't tell me the price. She just kept saying that it's cheaper do bundle all three.

A year later when we were no longer under contract, we called them and cancelled the phone (which we never used) and found out it was indeed cheaper to only have internet and tv. We had also cancelled some premium channels, and downgraded our internet speed to also save money. After that my bill (which I receive in an e-mail and it does not disect the charges, but just provides one total amount) went down significantly. However, this month (September 2010) our bill went up dramatically to over $200, so I logged online to look at why and noticed that we were being charged for HBO/Cinemax and Epix which we had had free for 3 months on a promotion. So, I went online to try to cancel those premium channels myself and noticed something that showed we were being billed for the phone still. I called them to make sure I was reading that correctly. The agent told me that yes, we were still being billed for the phone. I asked her to please pull up the notes from the phone call my husband made to them back in November (10 months prior). She pulled up the notes and admitted that the notes said he did call to cancel the phone, but they never cancelled it. So, we had been billed for the phone service for the past 10 months.

She put me on hold then got back on the line and said her supervisor authorized her to credit us for 3 months for the phone, but that was it. As that was unacceptable, I asked to speak to her supervisor. She placed me on hold FOR 30 MINUTES before a supervisor finally got on the line with me. He told me that he could not credit our bill at all, not even for the 3 months that the customer service rep had said they could do. I explained that he was basically telling me that if you steal something from someone and then a year later the person notices that you stole from them and you respond that it's too bad you should have noticed sooner, so I'm not giving back the items I stole. So, VERIZON basically steals from its customers and then says TOO BAD YOU SHOULD HAVE NOTICED SOONER!

THEY ADMITTED THAT WE CALLED TO CANCEL THE PHONE SERVICE 10 MONTHS AGO AND THEY NEVER CANCELLED IT, BUT BASICALLY TOLD ME THAT SINCE WE HAD BEEN PAYING FOR THE PHONE SERVICE FOR THE PAST 10 MONTHS, THEY WOULDN'T CREDIT MY ACCOUNT!!!

I cancelled our services completely with Verizon and will not be going back! VERIZON SUCKS!

I canceled my Verizon FIOS services when I moved from Maryland. When my final bill was calculated with prorated services, I am owed a small refund of $1.36. Verizon FiOS has finalized and closed my account and will not mail me a check. However, I keep receiving email notifications that a bill is available online. I either want the $1.36 or for them to stop reminding me of it lol.

I wonder how many other former customer refunds they have written off their books. If the number is significant, I be the SEC would like to know.