The world's most advanced 4G Communication company has no ability to communicate among their own departments, according to the Customer Service reps. REALLY?! They have you calling various numbers, none of whom fixed my problem. THE WORSE CUSTOMER SERVICE!!!

I recently signed up for Verizon FIOS TV, Internet and Phone and now my son and daughter and law cannot call us from their cell phones in Nevada to our land line in Virginia. Also, people in Pennsylvania cannot do the same. I have called Verizon six times complaining and have gotten no satisfaction. Each time I called I was told a technician was being assigned and I should receive an email or telephone call within 24 hours. I have never received either an email or a telephone call and the problem still persists. I do not recommend Verizon wireless to anyone. God forbid when they get the Iphone.

My switch to Verizon FIOS has been nothing but a nightmare since day 1. Was promised certain services and after receiving first bill contacted them. Will admit they did finally decide to credit my bill almost the cost difference for the premium channel package hboiwever it took me threatening to return to competitor cable firm.

Fast forward a few months - had problem with my local HD channels, notified via phone (never did reach anyone) and via on line support. Magically the problem disappeared which lead me to belive something was done from their offices to correct the problem. A few weeks later problem was really bad again, contacted customer service - took over 25 minutes to reach a real person). He informed me that it would be at least 2 days until someone could be available to correct - this meant I had to cancel my plans or be without the HD channels for over a week - the next time they could be there.

Scheduled the appointment and the next morning received call that the problem had been corrected. Upon arriving home this was a falsehood. Again on the phone - after 10 minutes reached someone at the number they had told me to call ony to have him tell me that the servers were down and to call another number. Called that number and after 15 minutes reached someone she then transferred me elsewhere - this person again asked for my account info and identity. After another 15 minutes told could not help and would transfer to another person. After all this finally another person . All this (over 45 minutes) just to to confirm that my next day appointment was still intact. Fast forward after repair - ended up being 2 bad switches which was effecting my HD channels and internet speed - told to call to receive credit. Attempted the on-line support (never did hear from them) ands called CS line This time the response time was quicker. Girl told me she needed to call me back so she could check my downtime. n Was called back quickly and told my credit would only be $6.83. Told her how unhappy I was and that this is horrible for someone who had so so reception and slow internet service since the install. She informed that can only credit the 2 out of service days - because I'd never called them previously (I didn't have any comparison to know that the picture was sub par and internet slower then what promised).

Told her I was very unhappy and that I'd already started telling others to not make the switch to Verizon. Decided to cancel 2 of my premium channels - no effort to keep me from cancelling. Told her that I suggest that someone from customer service give me a call - said nothing she could so or a way for her to notify someone to contact a disgruntled customer. Finally she said about a supervisor and I said go ahead and transfer me.

Waited almost 5 minutes and finally hung up - Verizon has received enough of my time. They advertise good customer service and quick repair however that's far from the truth.

I had taken verizon FIOS Internet and Phone on first week of september. The order number was OF7352313. As I was new to United States I didn't have credit history at that time they took $125.00 as security deposit and it was assured that this would be adjusted in the final bill upon closure of connection. The phone number that I had taken was 813-321-3322. After using the services I realized that the spped is not as much as mentioned by the customamare care executive. Upon investigation I found that it was always 7 or 8 MBPS whereas they took money for 15 MBPS. I didn't wanted to continue with this service and terminated the connection on last week of september. Till then they are assuring that in Final Bill the initial security deposit will be adjusted and I will get the remaining money back. I called verizon for more than 20 times and they were unable to address the issue. In middle of november they started accusing me for not paying bills where the actual situation is they are trying to digest the initial security deposit. I sent the bank details of the $125.00 payment but they didn't took any action on that. They are transferring calls from one department to another and harrasing me for last one month. As the bill is pending my credit history is going down. I never expected this kind of service from a leading service provider. Please help me in any way if you can. I want to sue this kind of service in United States.

God what a nightmare! I ordered FIOS 2 weeks ago by calling a telephone number advertised at Verizon. I spoke with "Abel" who then transferred me to "Bernard." Both seemed to have a similar accent. I placed the order and was assured there would be no problems. The following week I determined that the "porting of my present telephone number was not compelte" leaving me no choice but to cancel/reschedule. After 14 calls I was able to reschedule with the assurance Verizon would take the necessary steps to complete the transfer of services. The installation would take place between 8-12. Today I waited, waited, waited, until 5:40 only to find out the installation hadn't been scheduled! WTF!!! I had lost a days work and was no closer to having FIOS than 2 weeks ago. I called and spoke to someone who transfered me to an incompetent who wanted to record me agreeing to incorrect information. When I said no, the line went dead. When I tried to call back the office was closed. Tomorrow I will call Verizon and terminate the order and stay with my present provider at a much higher cost so as not to go through this crap again. I am in the people business and will make sure that I spread the word of how incompetent I have found their whole support system to be. What a nightmare!