I have had to call Verizon about my TV picture being dropped more than 12 times. Every time they do the same things to try and fix it and it works for about 2 days and then I have ot call them to reset it again. I have had the repair guy out and he left me hanging. The Verizon repair guy was suppose ot call me back with a solution, but never did. Several of the techs were nasty with me on the phone and it appears that they do not care about their customers. My signals are still dropping and yet another Verizon service guy is coming out this weekend. To wast another whole Saturday waiting on him. I may have ot cancel Fios all together. It just does not seem to work well, to many bugs in their system.

OK, my basic mail address works OK, but the one I set up for my wife is USELESS - It doesn't work! Tried adding another one pointed to my email program, and it doesn't work either!

And try to find a support phone number - I can't get one, even using their own tools. Had to email them.

Wife finally found a support number... 888 555-1555.

Words cannot describe how angry i am at verizon fios's tech support.

Last monday, i began having e-mail problems. I could receive e-mail from everyone, but could send to no one. I called verizon tech support, and was told to enter my e-mail address on the " whitelist " form. Two hours later i had e-mail for about an hour. I called again, and a technician " took control " of my computer to diagnose the problem. He deduced that my e-mail [ incoming and outgoing ] were wrong. My settings came from the web provider who hosts my website. I advised him that the settings worked fine for the last 3 years, and began having a problem just last week. He said this was impossible. He advised me to switch my e-mail settings and i would be fine.

Now this tech session would have been much more productive if this young american could have spoken english. This will sound racist, but at this point i really do not care. I felt i was talking ll coo j, or another rapper. I understood little of what he was saying, and had to have him repeat himself constantly. He also forgot the most important part of communication. Listening.

After about a week of not being able to communicate with clients, i called to speak to a supervisor. Again, this will sound racist, but i think i got transferred to bagdahd. The person on the phone spoke little if any english, and literally would not listen to any of my explanations. He reiterated the previous tech's thoughts and told me there is no way my settings could have worked. He also had control of my computer, and took the liberty of changing the settings to verizon's. He said it would work fine, and we parted.

Of course, it did not work, using either account settings.

On a hunch, and to be fair, i contacted my web-host. A tech rep literally took less than 1 minute to find, and fix my problems. We changed some settings in the internet explore menu, and i have had no problems for 24 hrs.

My question is why do verizon tech people not have this basic knowledge.

I am disappointed to say the least. I cannot for the life of me understand how a company can hire people who lack even basic communications skills. Are they aware of how difficult it is to get any help, if only one person speaks intelligently enough to be understood?

I'll probably be shopping around for another provider soon!!!

DUMP VERIZON FIOS! THEY LIE AND CHEAT AND SWINDLE. POOR CUSTOMER SERVICE!!!

I was promised the triple play package by a FIOS rep which is the FIOS TV, Internet and Telephone for $100 + tax. A great deal which pulled me away from the completion of Time Warner and Dish Network or Direct TV. I was a verizon telephone and wireless customer for over 5 years. But today will be the last time I purchase any product from Verizon. I received an $795 invoice and I have spent over 6 hrs this week calling them to understand the bill yet I am pushed around from one rep to the other and from Verizon TV to Verizon Telephone reps and no one is willing to explain why I was told that my bill will be 100+tax. Am I being taxed $700. I performed my due diligence to try to resolve this matter and the idiots managers at Verizon Fios need to be fired!! Because I bet they will loose more former loyal customers as they continue their corrupt method of misinformation and lack of accountability.

I am convinced that at Verizon the customer is wrong and the crooked are right.

I subscribed to the Verizon FIOS television service largely because the company claimed to have the most extensive-lineup of high definition programming available. Only after it was installed did I learn that the New England Sports Network, the television home of the Boston Red Sox and Boston Bruins, is not offered by Verizon in HD.

Worse, there is no easy way to contact the company and get an answer about when and if this service will be available. The Verizon website is completely automated, with no option available to send an email to a real person.

The company clearly wants no contact from disgruntled customers.