To make this as short as possible. I ordered Verizon FIOS and disconnected Roadrunner. I was suppose to get a promotional rate of 29.99 per month for the first year and the first month free. They told me I had to have a credit or debit card to setup the account. So, got it all setup the technician came in and installed it and everything was fine. Though he did not give me any paperwork or anything I thought I will get one in the mail right? No, nothing in the mail and $49.99 was taken out of my bank account from them. Wasn't I suppose to get the first month free and free installation not to mention a target gift card that never showed up!

So, I call wanting an account # and to check why I was charged more. Well, apparently it is common to not have an account # if you are a new customer. Then, the rest of the money was suppose to be credited back to me and an account created. Next month comes around and surprise guess what. They take 49.99 out again!!! So, I call angry this time I want an account# or an itemized bill to see exactly what I am paying for. Nobody knew what was going on and kept getting put on hold. Then all of a sudden I get transferred to 1-800-ruhorny or something like that!!! I can't believe what kind of company is this that you don't even have the right to see a statement, bill or nothing. So, I call my bank account and change my debit card number. So, I don't have an account# yet they send me an email needing a credit card update since they can't take money anymore!

Now, I get a letter from them in the mail stating my service has been disconnected and they are turning me over to collections. I will not be turned into collections. I tried repeatedly to get this issue resolved and I couldn't. There is not even a verizon center I could go into to take their stupid verizon FIOS box back to them. When I received the collections notice I had not been using their service for 2 months. I went back to Roadrunner through Brighthouse. Oh, on top of all that I did not mention how I would lose service everyday for at least 4 hrs a day through Verizon! We can't keep letting this company get away with this. They are stealing money right out of our bank accounts. You have horrible connections... so what, you don't know what you are paying for... so what!

As long as they have your credit card or bank account# they don't care!

I had Comcast and made a switch to the Verizon FIOS package deal. I thought it sounded great on paper. There were a bunch of catches...
The installer showed up at the scheduled time and spent 5-6 hours getting the thing installed. He then informed me that he couldn't activate my internet account because I had a MAC and he didn't know how to use one. It turns out the activation is an online thing, his inability to get online with a MAc makes him a poor internet technician in my book.
The nice new Mac I bought used to zoom with the Airport Extreme router and the Comcast modem. Now it drags...I can'tuse the Airport anymore...I have to use their router for on Demand, etc... Secondly, the software for actiavtion is glitchy and I can't complete the process on my Mac or either of my 2 PC laptops.
The service apparently likes to intermittnetly drop the ip address of your connection which is awesome if you play online games on a PS#, because now you can have the fun of getting randomly booted from the server.
Oh, did I mention customer support is non-existent? I am on my fifth call into Verizon and have yet to deal with someone who can get me past this activation thing. I'm pretty disappointed.
Verizon seemed too good to be true, it was...

I had Verizon FIOS installed. The installation was incompetent, I had to have the service terminated. I spent about three weeks getting the equipment back to Verizon. You get absolutely no support from Verizon. It is impossible to contact them for help.

I strongly suggest that anyone who is considering getting FIOS, research on line for complaints in your area, call the BBB or access the BBB site on line to see what you are getting into. You have a 30 day trial period, after which there is an early termination fee.

Remember, if you have problems, with Verizon, you can get help with your State Attorney General or PUC.

It is 10:15 am Thursday, November 15th 2007. I should be at work right now, but instead I am at home on the phone on hold with Chris and Ms. Stamper (some sort of supervisor Verizon supervisors). I have resigned to the fact that I will eventually have to get rid of this service if not in protest if nothing else. I truly want to warn everyone that before you get Verizon FIOS as with any strenuous exercise make sure you check with your physician first (It could be hazardous to your health).

In theory Verizon FIOS Triple Play makes alot of sense, however Verizon has no godly idea of how to make it happen without sending thier customers through a coronary.

I HATE VERIZON FIOS, Phone, TV and Internet and thier so called customer service, billing, management, etc.

I have been trying to get them to bill all three services phone, tv and internet on one bill for an entire year and they refuse to do it or they just can't do it.

I have received no less than 4 separate account numbers and if I do not pay the right amount on the right account I'm screwed. One or all of my services are cut off and I have to screem until I'm horse and then pay the inflated amount now owed because whatever payments I've made did not get applied to my TV or whatever service is being interrupted. Today for the 4th day this week and for the third time in a year its my TV.

It is apparent that All they want is thier money, they do not care about customer satisfaction. If I was so inclined to get the wireless service I am not never going to get another thing from Verizon.

Why? Cause I HATE VERIZON FIOS, Phone, TV and Internet and thier so called customer service, billing, management, etc.

I signed up for Verizon FIOS last April. I did so over the phone with an actual Verizon rep. Because I am already paying them for cell service I decided not to get a home phone and instead asked for just internet and cable tv. The rep said that he could bundle this for 69.99 plus the cost of cable boxes and taxes with a grand total of 80.08 a month with a one year contract. My first bill came 1.5 months later and was for around 180 dollars. Even with the prorated half month this still seemed high so I called the support line. After navigating the horribly designed automated phone service was put in touch with a billing rep who politely apologized and credited me with the package discount. The next month by bill was 105. I called again and after about a half hour was politely given the discount again. This time I had the rep confirm that the error was fixed in their billing system. Next month the bill was 105. Now I started getting upset. I was being charged the unbundled rate for cable and internet on my paper statement every month. This time I called in and demanded to speak with a supervisor. Whoever it was assured me that this time it was fixed and my next bill would be corrected...
Next month 105 again. This continued until September with no resolution until I finally got the truth... or so I thought. This time the billing rep told me that the problem was that I had been sold a package that they do not support. Apparently the double-play is supposed to be phone and either internet or cable. Because they had sold this they were going to honor this until the contract was done at the contracted price but they would have to set it up to automatically credit me after billing me each month. Finally this made sense and I fully anticipated the next bill. Guess what... 105. This time the rep told me that there was no way for them to credit me automatically every month and that I would have to call in to get my 25 dollar discount every month until the contract was over. (this is a fortune 500 company right?) Ok sure whatever, 1 phone call, 30 minutes of my time a month to save me 25 bucks. I can do that. No less than 3 hours later a co-worker of mine who also has FIOS TV and internet (no phone) was on the line with FIOS support on a billing issue. While on the phone a rep noticed that he was paying full price for cable and internet and that he was not taking advantage of the double-play package... What? I told him to ask the rep if she understood that he did not have the home phone service. She did and was willing to give him a 20 dollar discount on his normal monthly bill. I am now waiting for him to get his next paper statement to confirm that they did indeed give this to him and I will be calling back in to complain.

Don't get me wrong I love this service. The TV and internet are the best in the business. Ok the could roll out HD channels quicker, but otherwise I am happy. I am just really surprised that a company like this can be this disorganized on a product that everyone knows is costing them a fortune to roll out. If things don't change I will be looking elsewhere come next April.