ADVICE TO OTHERS: FIOS is a piece of *$%*. Don't waste your money, and certainly don't sign a contract with these people.

Have called and e-mailed tech support several times. The DVR is a nightmare. There are too many incidents to go into. We never received any helpful support. We are looking into other options, such as Dish TV. I have seen this system in operation in three different peoples homes. They RARELY have issues, whereas our's are a weekly thing.

We will NOT honor our contract with Verizon, as they have not honored their part.

After agreeing to pay for damaging my irrigation system due to their inept FIOS installers, Verizon reneged when they got the bill from Mclean Irritation for repair costs. Verizon is claiming that they were lying about the work performed. Having already pain Mclean, I’m stuck. And furious!

Had FIOS for almost a year now, had to call at least 4 times during this time for billing errors. First they didn't give me the advertised promotional gift card. They ended up giving me a credit for the amount of the gift card. Then they got my billing screwed up and charged me a wrong amount. I called and worked that out. The most recent outrage is this... I had my billing setup to auto debit from my checking account (not credit card billing). In April they neglected to bill me, so in May I received a bill for two months of service. Total bill was for $99.95. I called and was told that for some reason the bill was not debited from my account. The rep said he had "heard" that credit card billing was more reliable, and wanted me to switch my payment method. I reluctantly allow this and he told me I was all setup for my bill of $99.95 for the total current amount due to be billed. I checked my bank account and found they stole an additional $100 from me, by charging me $199.95. So here I am on hold for over an hour waiting to talk to a billing rep. Their phone system sucks, you easily get lost in the prompts, always get connected to the wrong dept, and usually have to talk to 3 people before you get to the right person. FIOS service is great, but customer support sucks! I am going to ask to switch to paper billing and do it all manually, I'd rather set this up with my online billpay at my bank and make sure I pay the right amount, than let them rob me and cause me to spend hours of my valuable time trying to get them to fix all this.

Hi i order 2 FIOS Services, Residential and Business services. I was promised for a whole month of dealing with Verizon to get this order in that i was getting 2 boxes (2 ONT's installed). I had the business service installed with the 1st box without any problems. Then 3 week later when i finally got a order in for Residential service, the technician came out and installed everything on the same box instead of installing a 2nd one.

And to make matters worse, i pay $100 a motnh for Business FIOS with a Static IP Address service (you cannot get that on Residential Service) that they now have to steal and double-dip for the Residential service by taken internet bandwidth away from my Business internet connection in order for the Residential TV Service to work right.

I was not sold on this and it is deceptive business practices. Had Verizon told me that they were only going to install just the one box i would of never ordered their TV service. And now they are refusing to come out and install the 2nd ONT box like they promised me for the whole month. What do you do?

Thanks

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor, ” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.