Switched from Comcast to Verizon for internet and cable TV. What a mistake!!! Virtually No Tech Support!!! Far better off to stick with Comcast or try something like Dish TV. You an't talk to anyone until you have been pushing buttons for several minutes as they try to avoid putting someone on the line, even to order an upgrade on service. I can't believe how long it takes to get someone on the phone. Twice tried to get signed up for the "Sports Package" but never did get it. Each time I was told I would have it within 4 hours. Never happened either time. I was one the phone over 30 minutes the first time and over 50 minutes the second time. Now, when calling to complain, I have been on HOLD for another 50 minutes without talking to anyone.

I recently had Verizon FIOS installed . Four days ago my tv would not work. I called Tech support. They could not fix it and informed me that the receiver box was defective. They promised I would have a new box sent to me and I should receive it in one day, two the most. As of this time four days later I still have no TV. After waiting a half hour to get the first tech. on the phone. I tried again today and held on for half an hour and hung up.
Does anyone have any idea when I should receive this converter so I can at least watch the last games of the world series?

Had Verizon Fios for 13 months. Every Month the bill was deducted EFT between the 17th and 20th of the month. Checked my Accounts on OCt 6, 08. $79.98 taken from my acccount without authorization. Spent 1 and 1/2 hours on the phone and still no explanation, Cancelled the Fios. What terrible service.

I was extremely puzzled and frustrated by how Verizon treats its customers. The whole incident happened briefly after I added FiosTV to my Fios Internet. Here is what happened to my account.
I’ve been with Verizon at the same address since 20004. The broadband speed has been pretty good. I use automatic payment with my credit card on profile. However, when I added my FiosTV last month the problem with the Verizon account system got magnified. The FiosTV bill came in a separate account. The reps I talked to and all the advertisement all indicate that Fios service shall be one department and one account. Separate accounts are not an excuse to not pay. However, I’ve tried to make payments three times, the latest on 9/5/08. But after hours on the phone, I was told not to worry about it and to discard the past due notice as they’re merging the two accounts, and the credit card on my Fios Internet shall cover the balance. Then all of a sudden today 9/17/08, everything is disconnected. When I called in, I was told it’s cancelled due to non-payment. And I was told I’ll have to pay re-activation fees to have my service restored! This makes me fume! None of the reps has the concept of customer retention. Even though it’s Verizon who screwed up (one rep told me they had a ticket to merge the two accounts, but it wasn’t completed due to some technical issues), they want me to pay all the fees! When I asked one of the rep that whey they disconnected TV and Internet, instead of the TV which has an overdue balance (Fios Internet has charged my credit card for last month and is current), I was told that they did merge the accounts, thus the combined account has an overdue balance, and they have to terminate both services!!! I have had bad experience with AT&T and TXU, but this is over the limit! All the reps have different ways to ignore you and insist that I have to pay the activation fee even I told them they’re getting $60 addition
Here are the highlights of the incident:
• I tried to make payments three times in last month, and was told Verizon is combining my existing Fios Internet and the new FiosTV service account, and will use my credit card on the Internet account for the payment. Now my account has been canceled and I’m asked to pay reactivation to restore my service.
• Almost all representatives don’t care about what you feel as a customer. They just stick the fees on your face. The exceptions are Lisa and Lori.
• They never figured out what’s going on with my account. At some point they said my account was cancelled because the two accounts are not merged. Then they said all my services were canceled because they merged my accounts.
• At some point one representative pretended to have a “communication melt down” due to my “thick” accent.
• I’ve switched my phone service to other VoIP vendor for 3 years. However, every time I call I still have to jump through loops to explain I don’t have Verizon phone service. And one of the rep today try to force his understanding on me by saying the phone was disconnected due to past due amount.

Verizon FIOS advertised $67.00/month FIOS package, including three converter boxes at $12.99/month and the movie package free until the end of 2008. I signed up on the internet on April 20, 2008. As of today September 6, 2008, I have called Verizon FIOS five separate times and each time Verizon promises to correct their over billing charges. It is a complete waste of time calling Verizon FIOS as nothing is ever done as promised. Verizon continues to charge me the full price for both the movie package and the converter boxes despite Verizon's promise to correct my billing. I will call them now for the sixth time, this time to cancel! I have had it. I don't understand how a company like this is allowed to get away with stealing customers money. They just hope the average person will get tired of calling and pay their false charges.