I just bought a brand new townhome this is fanatic, but Verizon spoils the party, if you are someone doesn’t need, or want to pay $40 to $50 dollars for super-fast internet. Verizon seems to force you to buy fios, because if you have a new home, with fiber-optics, you can no longer have high-speed or DSL from Verizon.

I feel this is BS, and if their really is a reason, this is still forced, and planned by Verizon to force customers in pay for more internet then you really need.


I will go back to dial-up internet, or no internet, until fios prices are more fair, or I can get high-speed for $19.99, to 29.99, which a fair price. I only hope I talk others into following me, Verizon won’t end this B.S if people just give in.

Ok so i have had Fios for 2 1/2 months now. Exciting huh! never a dull moment! On the date of the installation the installer arrived. He went on to tell me how this was his first install!, hadnt seen one of these O N T things before. 7 to 8 hours later and after borrowing many of my tools and me to get the job done I had Internet but no phone. 24 hours later after many calls to Verizon's support (From my cell) the phone finnally was working. TV showed up 3 weeks later when I was told my Media Center would not work (Ill have to add 2 new set top boxes to the account) and 2 Tivo's V1.0 would not work. Ok so we got the Motorola DVR for free for 1 year that should replace the old Tivo's what a bargain because it DOES NOT RECORD ANY SOUND. It also turns itself off! Must be a wonderful power saving option huh?. So I spend several hours on the phone on HOLD (Get used to the ON HOLD thing) to be told to drop it off at the local UPS shipping office and send it off for free. I could have shipped 5 packages in the time the UPS office took to fill out the paper work Im ready for a nap. So after my wife has chastised me for ever getting her into this mess we order a Tivo Series 3 $950. Ok so what if she missed many of the season openers? Live in my shoes I said. So I go to call Verizon to order 2 cablecards for our new Tivo, I started on hold at 9:00am and by 2:00pm I gave up and drove to my local Verizon store to order 2 cablecards, sorry sir but we can't order them for you but here, she hands me the phone please order them yourself! I went home and sat on the phone most of the rest of the day, I enter my land line # and always eventually end up with Verizon Cellular which I dont have (Just trying to add services to my account) I gave up around 5:00pm. Next day I get the cards ordered after several hours but they cant be here for to install them for around 3 weeks. OK im in trouble with my wife again. While Im finishing ordering the cablecards the Phone rings and its the Verizon Collection dept!. If I dont pay the bill I paid 1 week before its due date AGAIN they will turn off my service tomorrow. I used the Verizon account # they gave and setup billpayer to pay the bill, paid it 1 week early now Im sent to collection?. They wont accept anything but a copy of the transaction from my bank. My bank does not make any copies its all electronic transfer. Luckily the next day I receive a check from Verizon for the $321.88 that I paid them a month ago? OK are they stupid or what, nobody thought to look to see if the account under my name needed $321.88 applied to it? Oh and why give me an incorrect account # printed on my bill anyway? All other bills since have had a different account number? Ok Ive just waisted another complete day of my time. All is well for several days. But now my computers cant access the Internet, dropping like flies, Im an IT person so after part of a day I trace it down (my Saturday off from IT stuff) to the Verizon supplied Westell router, Of course after multiple power starts and attempts to access the router I have to hard reset it and wait for 30 minutes for the ONT to recycle. I see a RJ45 plug that would allow me to use my supperior Dlink DGL-4500 Gigabit router wow I was going to do this but Ive been so busy on hold and fighting off the Verizon Collection service I havent had a moment to spare. So I call tech support. My ears are still ringing... I get yelled at not to touch anything that Verizon owned! OK I wont use my Dlink router, I have to wait for the Westell 100mbps piece of junk to recycle. Ok Internet is back on again, did I mention they told me NO NEW ACCOUNTS ARE CHARGED INSTALLTION FEES? They just dont call them INSTALLATION FEES they call them ACTIVATION FEES!. Oh and that Free DVR for a year has been charged on my bill. Oh and a late fee because I was dumb enough to use the account number supplied to me by Verizon. So the Verizon guy shows up and has my new cablecards, sorry but I havent done one of these before. Oh boy another rookie? Thank goodness I knew enough to help walk him through pairing an "M" card. 4 hours later I have Tivo! So yesterday I get a bill in the mail for $166? My account is current at $0 but yet Im getting my Verizon turned off again in 7 days time. I spent 3 hours on the phone last night (Mainly on hold) Brittany wanted to anyalize my phone bill and put me on hold. 40 minutes later Collections picks up and wants $166. I asked why Im current? they wanted $166 more and for what? And what happened to Brittany anyway? Desiree now laughs and says "Pay the $166 or go to billing if you want to anyalize your bill" I told her I WAS with billing she told me she was putting me on hold to check my bill? After a number of other completly worthless customer service reps Melanie and Levigne and a guy from India who was pretty nice I was put on hold again and lost the connection after another hour. Melody was able to tell me I owe $0 so the $166 is not on the system. Today I went into the local Verizon store and explained my deep dissapointment in the deplorable customer service. Funny she didnt look surprised. Her computer locked up as I sneered, she used a spare computer but to no avail there is no ammount of $166 on the account we will investgate and call you back. No call yet its been all day.
I dont have words strong enough to describe the frustration of the many lost hours over the past 2 1/2 months with the customer service dept of Verizon. It is horrific and deplorable. I will post on TheGreenButton, My3Cents, and file a complaint with the Attorney Generals Office in Washington State. This company rates about as low as I can possibly put them.

I singed up for Verizon Fios against my better judgement after turning off my home phone because the rate was never what i singed up for .After 8 years of service with the same phone number, they were the only provider in the area i live.I singed up April 24th/08 and went threw 9/22/08 when i lost my credit card and had another sent to me in about 12 days i called them and they said no problem i payed the bill of 48.68 and a week later i had another charge to my card from them for 108.00 when you call them you better be ready to be on hold for 30minutes to an hour.They told me they bill 2 months in advance something i didnt do in April so it was news to me and so i payed it and then last month they hit my card for another 55.68 before the due date and bounced 3 checks for me only to tell me they werent responceable for overdraft fees.So i fixed it with the bank and they are supose to hit my credit card on the 21st of every month and no payment taken out for december yet i get a bill today saying i have a total due of 108.36 by 1/21/08 or i will loose my service . Well i need service for my computer but i dont need it when i the consumer am spending an hour on the phone to try to get them to fix the problems, so i will be dumping there great Fios service after haveing 3 diferent prices charged to me the initial sing up was 29.95 a month then they didnt have that plan any more even though i was on a year contract, then 44.95 a month and now its 54.99 a month and i had to start my contract over in october.I am done with there shi-ty customer service and the lies from this company.To anyone who is thinking about going to verizon good luck!

After waiting for a long period of time for FIOS to be available in my area, I had it installed in October. Verizon has the worst customer service I have ever experienced. They did not show up on the 1st scheduled installation date and I have yet to receive a correct bill. The credits they said I would receive have not been applied to my bills yet. I receive 3 different bills and every month, there is a problem. I am tired of having to explain my problem to 10 different people before someone helps me. They just transfer you from person to person. The last call I made, I was told to only pay a certain amount of the bill because I was being overcharged. I paid exactly what I was told to pay and this month, I received a bill with late charges on the remaining amount. Now, I have to call to explain that I was told not to pay the full amount listed. I dread having to call, but I refuse to pay more than I should.

Verizon Fios has been out for more than 16 hours now. No phone, No internet, No TV. And I cannot reach anybody in Verizon to find out why.