This was filed with the PA Attorney General's office
During the month of June 2008 I used Verizon FIOS for TV and telephone service. In that time I received a two year contract from Verizon that I was required to sign and return within thirty days in order to get the promotional rate. Because I was not satisfied with the quality and level of customer service, I chose not to sign the contract and switched my TV and telephone service to Comcast on 6/29/2008. I notified Verizon of my decision via the customer service number and they instructed me that I would no longer be a customer after 6/30/2008. On 7/1/2008 I contacted Verizon and a representative picked up all Verizon equipment.

I paid the bill for June. On or about July 7 I received a bill for service from July 7, 2008 to August 6, 2008 for $82.50. I promptly contacted customer service because I was no longer a Verizon customer during that time. I was informed by a man named Eddie that the bill was sent in error and to disregard. He stated I would receive an invoice with a $19.59 credit, which was sent about a week later.

In August I received an invoice dated 8/7/2008 that included the charge for $82.50 and an early termination fee of $119.00. Because I did not sign the contract and transferred my services to another provider within thirty days, I am not responsible for the early termination fee and I was not a Verizon customer during the time in which I was billed. I sent copies of my last bill that was paid in full, a copy of credit invoice that stated FINAL BILL on the bottom, and a copy of the bill dated 8/7/2008 with a brief explanation to the Correspondance Address listed on the bill as

PO Box 9002
Annapolis, MD 21401-9002

I requested they corrected their billing system and respond when this was resolved.

In September I again received the same bill. I then resent the exact correspondence I sent the previous month with a copy of the bill dated 9/7/2008 and the request to please promptly correct the billing system to the billing address listed as

PO Box 9688
Mission Hills, CA 91346-9688

In October I received the same bill so I began calling the customer service number 1-888-553-1555. On October 20 at 10:01AM I spoke with Christy who told me that I have no outstanding balance. According to their system, my account had a zero balance. After explaining that I continue to receive the same bill for three months I was given the FIOS Direct number at 1-888-438-3467 where I spoke with Terrence who again confirmed I had a zero balance. He then gave me the number to the Billing department at 1-800-464-0820 where I was connected to Jeff who put me on hold and then transferred me to Connie. She transferred me to Financial Services because she stated they did not know why I was being sent a paper bill when I had no balance. I spoke with Iesha in the Financial Services department. After explaining the situation, she confirmed she did see a charge of $176.59 on my account and then asked “How do you want to pay.” At this point I asked for a supervisor and was told she had none. I asked for whatever department handled these issues and was given none. I repeatedly asked for a phone number, mailing address or some mode of contact to get this resolved and was told there was none. All she could do was process my payment. I stated I would not pay for services I did not receive. I asked her to please note that on my account and to have someone contact me. The call finally terminated at 10:47AM

On February 4, 2009 I received a notice from NCO Financial Systems, Inc. for a past due balance of $176.59 that lists Verizon as the creditor. As a direct result of Verizon’s intentional failure to act, I was denied credit on February 2, 2009

I require this negative mark be removed immediately from all 3 credit bureaus. A statement needs to be sent to TD Bank from Verizon and NCO that I do not have any outstanding balance and this was completely the error of Verizon and NCO. I also need to be reimbursed for the 4 hours I spent writing letters, making phone calls and filing this complaint. My hourly rate is $65, which makes the total $260. I cannot even estimate what this bogus negative mark on my credit has done to me in the long term.

About a month ago I had my credit card stolen and had my bank issue me a new one. When I receive my new card I contact all the companies that automatically deducted payment to inform them, but I had missed Verizon FIOS. I evening I noticed my internet wasn't working and when I contact Verizon they told me it was due to a lack of payment. When I told them my situation and asked why I wasn't notified they told me whey weren't sure because it is their practice to notify all subscribers by phone, email and mail before they cancel service. After researching online and and talking with friends I found out I'm not the only one this has happened to.

After 14 years with Cablevision (with few complaints over the years), we made the mistake of switching over to Verizon FIOS in October, 2008. We ordered the Triple Bundle Pkge. - HD Extreme w/Multi-room DVR and two additional boxes in bedrooms- High Speed Internet & Phone. Since installation, we are unable to watch a show (recorded on the DVR) in either of the two bedrooms without getting a dialogue box saying "Unable to Locate Hub". At this point, you cannot fast forward, rewind or just click OK without it starting back over at the beginning. Trying to fast forward to find your place only leads to "unable to locate hub" again or else the screen freezes and you have to reboot the box. We have called Verizon almost every week for the past 3 months to fix the problem. The hours we've spent on the phone being passed around from person to person, probably adds up to days. FORGET SUPERVISORS, I don't think they have any who have the nerve to talk to you about their service or product if you could even manage to get ahold of one. We've had tech people here 3 times within the last week who have changed all the boxes, wires, boards, etc., etc., etc. and it still doesn't work. We told them to just give us a regular DVR for one of the bedrooms and forget the multi-room crap since it doesn't work anyway. We were told that no one has the authority to do that for us. Meanwhile we have been paying for a service (around $160 p/mo. for the past 3 months) that we are not receiving. When we asked billing for some type of credit, they said they can't credit us on something we don't pay for because the box is free for the introductory period and you can't get a credit on something you don't pay for. AM I STUPID or is there something wrong with this picture? I'm paying for a service I'm not receiving, they can't fix it, and I can't get a DVR for the bedroom (without paying extra for that), nor can I get a credit "BECAUSE IT'S FREE"? I don't care where they allocate the dollars I send them each month, but I have never heard so much crap, lies, lack of interest in customer service/relations in my life. No one at Verizon seems to have any authority to make decisions. They would rather spend thousands of dollars to have everything re-wired, technican/repair man hours (so far 3 visits) for at least 8 hours, than to make it simple and just give us a DVR!!! They remind me of "Sleeper Cells" you hear about. No one knows what goes on in each department. It's almost like they have a script they use to just get by answering simple questions. Anything else not in their script gets them all flustered. The kicker here is we live a stones throw from Verizon's Corporate Headquarters. You would think they would have their act together in this area. My advice to you is "AVOID THE AGGRAVATION YOU WILL MOST DEFINITELY HAVE & STICK WITH YOUR CABLE OR SATELLITE SERVICE". If by some MIRACLE, someone at Verizon can step up and make a decision to authorize a DVR box for the bedroom, give us a credit for the 3 months of HELL, or forego the $179 early termination fee so I can go back to my cable service where I had everything I have now except I also had the 2 DVR's, I will be happy to report back to you with a more positive report on Verizon. In the meantime, I give Verizon a big F on their report card for their product, their lack of knowledge with this problem (which I believe is probably a software issue), their inability to fix the problem, their horrendous customer service, their inability to make any kind of decision or think out of the box, and management's inability to get involved to resolve any issues. PS Verizon admits that there is a problem but they don't know how to fix it. I have a laundry list of names of people we've spoken with over the past 3 months but will give them one last opportunity to rectify the problem before we start dropping those names.

Never before have I been so displeased with the customer service and tech support provided by a major company like Verizon. I have been a FIOS customer for several months with no problems. Two weeks ago, I started getting the black screen, Currently Unavailable issue with my HD DVR. The regular set top boxes in the house work just fine. I called, and the representative in tech support (who I finally reached after six calls and getting stuck talking to the fembot over and over) seemed shocked when I explained the problem. She informed me that they have never seen this problem before and would send me a new DVR because mine is broken.

I received the new box, knowing all along that there is nothing wrong with mine! Hooked it up and nothing. Between the last call and getting the new box, I did unplug it and have it work for several days at a time before having to repeat the process. Tonight, I called again and explained that the old DVR was working fine for a few days at a time. The representative explained that this problem does not exist, and that my wiring is bad. He is sending a technician tomorrow and told me that there WILL BE CHARGES for the repair! Before I had FIOS installed, there was never cable in this house! I've only lived here for 4 months! The wiring is THEIRS and their technician installed it! I am absolutely NOT paying for repairs! He explained that I could not have been experiencing this problem until it got really cold this week. I told him to look at the notes on my account, and he would see that two weeks ago I called with the same exact problem. He told me I was wrong and that there was no such note.

A few second later, I heard him being coached in the background to send out a representative. We went through the scheduling process and someone should be here tomorrow. I am so disappointed. I waited a long time for FIOS and the hype is over-rated. An advertised package of $99 a month really costs $200 a month and they don't tell you that! It's $50 for the DVR and two set top boxes and about $30 worth of fees every month, plus tax. It is certainly no where near $99 a month!

I wish I'd done more research, I hope others see this before ordering FIOS. I may very well change over to comcast!

VERIZON IS THE WORST COMPANY, SERVICE IS THE WORST, AND ALSO
POOR CUSTOMER SERVICE, MY FIRST BILL WAS $350.00 THE SECOND BILL
$498.00 . THIS IS THE WORST COMPANY I'AM CANCELED MY PHONE AFTER
17 YEARS OF SEVICE, WITH VERIZON, FIOS IS THE WORST QUALITY,
BILLING PROBLEMS, I CALLED 8 TIMES IN THE LAST MONTH AND HAD
THE WORST EXPERIENCE . PLEASE DO NOT SING WITH VERIZON
if you need the more information please call me (703) 928-8034 this is not verizon
phone .