I've had a Verizon telephone account for 16 years and Verizon DSL for at least five. We moved and decided to terminate our telephone service at the old location and have Fios Television and Internet installed at the new one. The installation was fine. One day after the installation (February 17) I contacted Verizon to have telephone service added to my new account. For some unknown reason, and believe me, each of the dozens of people I've spoken to have given me different reasons, it took 3 weeks to disestablish my old account in order to re-establish new phone service. I told them I didn't care if I had the old number, I just wanted any phone that would ring at my new house. After repeated promises that the problem was resolved I was given an installation date for the new phone service.

Fortunately, I checked online for the status of the installation order and noticed it was cancelled. I called and was told that it was because I'm not in a Fios area. Um, sure I am, I already have Fios. They were using my old address. A helpful representative offered to schedule a new installation date for a few weeks from now because I'm not taking more time off of work for this and that was the first Saturday available.

Oh, and the best part...they ripped out my copper lines so it's Fios telephones or nothing. It's nothing. I'll get Vonage before I'll give Verizon another dime and the second this contract expires I'm switching to the other devil of the industry, Comcast.

Verizon, this should have been simple. Your television and internet are great but your customer service STINKS!!!

If you are consider ing Verizon, FiOS DON'T. I subscribed in December and have nothing but problems. Their billing is outrageous. I am 3 moths into a battle to get my billing correct, receive the 3 months credit I was promised and get them to stop turning off my service.

As far as customer service, if you get a human be prepared to be told that they flat out can't help you. I was assigned a human account manager named Mark who I thought was clearing things up, but he is not allowed to talk to me anymore. It must have something to do with him trying to be helpful and issue credits. That seem to be against Verizon's policy. Also, expect to hear from their collections department; however, they won't be able to confirm the issue on you account.

If any lawyers are looking for a class action suit. I think you should look it Verizon FiOS. Just look at all the posts on the internet concerning this problem.

FiOS as a product is amazing. Verizon as a company is a joke. Stick with your current provider. I will be moving back to Comcast unfortunately.

I ordered Verizon Fios. They said to call 48 hours for my approval to install the system starting from the side walk. I called daily for a week and stayed home for 6 hours for Verizon to come out and show me where they were going to install the fiber line. They never showed up. After a week the arrived without approval and cut up my driveway and a side walk on the side of my house. When I came home I saw the mess. I am in the process of fighting Verizon to replace my driveway and side walk. No planning or communication. Verizon has been a terrible experience!

I received mailers regarding verizon fios "bundling" of home phone, internet and television. In mid January 2009 I responded to a flier by calling 888-631-8087 and spoke with a woman in a recorded conversation. I asked for phone/internet and no tv. I specifically asked this woman what installation was required and was told none. She then proceeded to tell me that my installation date was Feb 12, 2009. I again asked what installation was required and was told none. The "installation" date was just the date of my new billing. A few days later I came home to find a fiber optic line attached to my home without my knowledge or consent. I contacted verizon at the same number and was advised the information I had been given originally was incorrect. The installation is a new fiber optic cable, a new phone box which has to be plugged into a specific type of outlet, new wireless router installation in my home, wires run to the phone line in my home and installation of software on my computer. This was NOT what I had been told and not what I was interested in doing. I asked to cancel my order and was trasferred to another dept. The woman there would not cancel my order. I asked her to cancel it at least 5 times. Then she said "okay I have cancelled it". A few days later I go outside to find yellow paint on my driveway and red paint in my yard where someone from verizon has come and marked out where the lines/cables are. This was also done without my permission or consent. I have now had items attached to my home and had my property vandalized by verizon. I called again and this time spoke with Jody (male) in the Verizon Fios Elite Team in Tampa Fl call center, after waiting on hold for more than 45 minutes. Jody also would not cancel my order. He instead wanted to have a field supervisor come to my home and speak with me directly. Jody told me that Field Supervisor James Clinestuper was going to come to my home Friday Feb 13th after 2pm to discuss the situation. Jody also told me that our installation for Feb 12, 2009 had been cancelled and we would receive no more phone calls from Verizon. On Wednesday Feb 11, 2009 Verizon called to verify our installation appointment for Feb 12th. We read them the riot act and they understood that we were NOT having an installation on the 12th and that if anyone from Verizon came onto our property again without us being physically present and without our specific consent there were going to be real problems. Friday Feb 13th we get a call from someone with Verizon wanting to re-schedule our installation. Friday Feb 13 we are supposed to have the Field Supervisor at our home. He never shows up, never calls. Jody at the call center had told me that he personally would follow up with me on MOnday the 16th at my cell number which I gave him. He has not contacted me. I am still trying to get my order cancelled and get the fiber optic cable removed from my home.

Now, I might be an idiot for not realizing the installation, but I did ask. TWICE!!

I specifically subscribed to Verizon FIOS because they carried channels my local cable company did not. However, they insist on putting their commercials on top of the opening credits of these shows. The credits would start and then BAM - FIOS commercial. Christ, WE ALREADY HAVE THE SERVICE!!!

Stop running commercials OVER THE PROGRAMMING!!!