I signed up for Verizon FIOS (Internet, TV, Phone ) which started on Sept 12, 2008 for $79/month with free installation. Called on Oct 10, 2008 to cancel because unhappy with service. Was told that no early term fee would be charged since I called within 30 days. Set end date for 10/18 when Verizon would release my phone # for new provider to start Called on 10/18 to confirm end of service
Called on 10/20 to confirm end of service and returning 3 boxes and modem on 10/25
10/25 Returned equipment 3 boxes 1 Modem to Freedhold store and have receipt and confirmed over phone .Received final bill late nov/dec $+ 256 and -$88,
Called 2 times in dec to get -88 credit applied and paid. No help
In Jan -88 was being reduced incorrectly $-44
Called Jan to get issue resolved. Bounced around, was told that they would resolve the problem on their side and set the proper service end date 10/20/08.
Called in Feb and was waiting for Supervisor call return
Feb 20 bill had had early term fee which is incorrect. Called Early March and discussed all of above with customer service who said it would be resolve in the next bill. Verizon stop sending bills and sent my account to a collection agency. I have spent hrs on the phone 2 - 3 times a month being bounced from customer service (800-837-4966) to VERIZON FIOS (888-438-3467) to FINANCIAL (800-281-85-84 . They never resolved or returned my call. They advertise $64.99 and $79 a month and hit you up with installation, activation and prorated fees on your 1st bill. I had service for 1 month and 1 week at $79 a month how does that add up to $256

Within the first month of service there have been continuous problems with Verizon FIOS TV and Internet. On April 27, 2009 the internet went down again. Tech support (by phone - and getting through to a live person is another challenge) decided the router had to be replaced. "We will send it UPS and you will have it in one to two days." Yes, it came in one day but to the billing address in Virginia rather than the service address in Pennsylvania. After another lengthy struggle to talk to a live person in tech support on April 28, and having them repeat back to me the service address in Harrisburg, PA, they assured me that UPS would deliver a router to the correct address "in one to two days." Well, now there are two routers in Virginia and still no service in Pennsylvania!

After struggling unsucessfully to get a live person who could starighten this out, I called the original salesman, John Newman. He gave me another phone number to call - but all it did was put me back into Verizon's horrible voice mail system. I'm ready to switch back to Comcast which seems to be the lesser of two evils.

2/09 - Technician installed Verizon Fios

3/1/09 - Noticed that the back yard security lights had ALL been knocked out. Attempted to turn lights on and noticed that Verizon battery box had been attached to the electrical source in the garage.

3/17/09 - Coyotes entered the unsecured backyard of my home at apx. 3 a.m. and destroyed my Jack Russel Terrier (will also seek compensation for my dog of 5 years).

After period of family mourning I began calling Verizon.

4/1/09 - Spoke with Verizon Tech. who said someone will call me in 24 hrs. Ticket #CADR0215C5. (800) 483-4000

4/6/09 - No return call - Called and spoke with Bridgette who said a supervisor will be returning my call within the next couple of hours.

4/8/09 - No return call - Called again and spoke with Shantel who referred me to construction complaints and said to press #1.

4/8/09 - Called (877)483-4428 at 3:15 pm and left a voice message.

4/10/09 - No return call - Called Construction Complaints again and spoke with Charles who said I was given the wrong number and to try (888)552-7555.

4/10/09 - Called and was given another number to call (800)227-2600 which ended up being the Dig-Alert number.

4/10/09 - Dig-Alert referred me to (800) 483-1000 and I spoke with Jaime stayed on hold with me for atleast 90 minutes. Jaime then connected me to Repair/Install.

4/10/09 - Spoke with Justin (operator #Z036159) who told me that he didn't have a supervisor and that my call would have to be returned. When I told him that I would hold, he blind transferred me to the main line.

4/10/09 - Spoke with Ryan who referred me a Customer Service Advocate named Christine (Chris) at (425)261-8275 and told me that she will call me by 11 a.m. my time.

4/10/09 - Christine called and told me that she was still working on resolving my issue and that she would have a project manager call me.

4/15/09 - No return call from Christine or a Project Manager - Called Christine again and left a voice message with my cell number (951)231-7301.

4/16/09 - No return call - Called Christine again and left yet another voice message with my number.

I applied online for Verizon FIOS Triple Bundle (phone/ Internet & TV). It was an impressive deal $99.95 month for 2 years, $150 bonus back. As I proceeded in the application process, I was asked for $125 deposit. I gave them my MasterCard/Debit number. The next day some bills I authorized payment for were rejected. I went onto my account & found that Verizon had taken $400 out of my account! I called them the next day & was told that was an error I did not need a deposit & in 24 hours the $400 would be refunded. When it wasn't I called again & was told the same day. For 3 days, this is what I was told. On the 4th day after an all day, investigation a supervisor told me the $400 deposit was correct. Being on permanent disability, I have MS I DO NOT have $400 to give them. I was forced to cancel my order. But even though it took them less than 24 hours to withdraw the money from my account it will take them 4 to 6 business days to refund it! During this time, I DO NOT even have money to put gas in my car & I am incurring late fees because I cannot pay my bills. As bad, as my current company is I am forced to stay with them. Verizon does not service poor disabled people!

1. Took 3 visits to connect (wasted 3 mornings).
2. Shut off my e-mail for 3 days in change from Verizon DSL to Verizon FIOS internet.
3. FIOS DVR has occasional problems with volume control.
4. NOW: BILL DOES NOT INCLUDE PROMISED $35 DISCOUNT FOR EACH OF FIRST 3 MONTHS. (No one knows about it, even if we have it on paper.)
5. Wasted time on multiple e-mails & calls. They have multiple e-mail contact points & phone numbers.