I recently accepted an offer from Verizon FIOS for internet, TV, and unlimited telephone services. The offer was for $89.99 and was based upon confirmation of costs.

Extra costs were confirmed by a Verizon representative at the time of offer acceptance as being for a DVR box capable of play back any room and taxes & fees. The rep confirmed there would be no extra costs for two additional converter boxes or hidden fees. The install was confirmed as being no cost.

The service was installed, the bill came, the bill was incorrect and is over $266.00.

1. The bill had a monthly charge of $99.99, not $89.99.
2. There are prorated charges for partial month services which are based standard pricing, not special offer pricing.
3. Charges for remote control rentals.
4. Charges for 2 extra converter boxes.
5. Installation charge.
6. And a few others I can't recall

Three hours and three people later my wife was informed of the following:

1. $89.99 offer was discontinued and we were given the $99.99 deal. No one asked if we agreed to this.

2. All the charges will remain, we were "misinformed" and nothing can be done to remove the un-agreed upon charges.

My wife and I believe we have been defrauded by Verizon. We believe the Verizon representative which confirmed all of the charges prior to our agreement to a 2 year contract was either incompetent or willfully deceived us.

The fact that three customer service people were unable to correct the problems further reinforces our believe that Verizon willfully endorses and encourages fraudulent statements from their representatives. In our opinion, Verizon, in their bid to create competition with other TV, internet, and phone service providers have taken on a practice of deception, fraud, and unethical business practices.

I encourage all of you who intend to enter into a contract with Verizon FIOS to get your entire contract, line item by line item in writing prior to signing any agreement. Make Verizon document the details of the contract prior to signing.

We intend to spread this message around the internet to reach as many consumers as we can. I hope this helps others in advance.

I started my service Aug. 08 and my bill has been wrong every month and I have to call and battle with them. I filed a report with the FCC. I got a letter from FCC and Verizon of course saying they took said charges off, but not saying they would not have taken them off if I had not put up a fight. Please everyone file on line to the FCC and let them know Verizon is a ripoff. I can't wait to end my service with them and go back to my rabbit ears and a cell phone.

This is a complaint against Verizon FIOS for the improper handling of our account which has adversely affected our credit rating. We recently received a notice from a collection agency for a debt that we had tried to pay but that Verizon had insisted was already paid. On 12/27/2009 we cancelled our Verizon FIOS services. The service was poor, customer service even worse, bills were always incorrect and the cost was much higher than advertised. We received the final bill for those services and paid this bill in full and telephoned Verizon to ask about the early termination fee of $199 that was not included on this bill. We were told this charge would be billed separately. The next, and only other bill we received from Verizon, was dated 3/7/2009. Page 1 of this bill stated FINAL BILL This final bill may have already been referred to an outside collection agency. Pay your bill online at Verizon.com/payfinalbill. Upon receiving this bill, with threat of a collection agency, we immediately went to the website as indicated to pay. The webpage continuously returned the error message that they were unable to process request at this time. We tried to access our Verizon online account to pay but no longer had access that account online either. We tried to pay the bill over the phone but the phone system was unable to process the request because the account number was not recognized. Over the next week we sent several e-mails and spent at least 8 hours either on the phone or on hold trying to determine the correct account number in order to pay this bill. On 3/17/2009 we reached Pam at a customer service center in Florida who was able to connect us to Crystal in Financial Services. Crystal informed us that she had located the bill but that the account number and payment address were different than the one printed on the bill we had received which is why we could not use the online or phone payment methods. We would have to mail in the payment. She assured us that she would send out another bill with the correct account number and payment address. In addition, she would adjust the due date to provide time to receive the new bill statement and make payment. When we had not received a new bill by 3/24/2009 we telephoned Verizon Customer Service again. On 3/24/2009 we spoke to Mr. Smith in FIOS Billing at 800-688-2880. He insisted that the reason we had not received a statement was because this bill had been paid in full. We explained to him that we had not paid this bill. He again insisted that it was already paid and we should just “consider this our lucky day”! Clearly the support staff in all areas of Verizon that we dealt with lacked the knowledge or training to properly assist customers. We have made payment to the Collection Company of America for this debt. However, we are dismayed at the way Verizon has handled their customers. We spent countless hours trying to resolve this bill with Verizon in good faith. Verizon failed to properly train their staff to understand the computerized accounting system and online services and thus were unable to properly assist us. We were provided with incorrect information and as a result Verizon sent this debt to a collection agency which has adversely affected our credit score. Verizon had made it near impossible to even provide payment when warranted. We received only one bill dated 3/7/2009 which we received at some point after 3/7/2009 and this debt record had apparently been forwarded to a collection agency by 3/24/2009 which was hardly enough time to make payment especially when 2 out of 3 payment options did not function properly.

I started working there 4 weeks ago and at first in my mind it was questionable about how easy i was hired. One interview that was very discreet. I did an application took a drug test and I was in. The manager who gave me the interview (initials M.M.) told me that I would receive for two weeks $400.00 per totaling $800.00. I later found out some people were told different amounts. The training went way too quick but you really didn't have much options when you find out that you have to get 4 sales to receive your training pay. Going right to the fourth week. I got story after story when I ask about my pay. The funny part is that I asked 2 different managers about it and both stories were very different. I received a check for that made me laugh when saw it. Your not going get any training pay. They are trained to assume a sell on you. They are very freindly and do they cheers. But that is part of whole ordeal. THEY ARE A BIG SCAM, SO DON'T FALL INTO THE WEB OF HAPPINESS!!! YOU WHAT I MEAN!!

Verizon over billed me and I cut my service off with in the correct date, I was issue a free router and I turned that in. Now verizon want to charge me 400.00 for a router that I return if I do not get the UPS receipt and I call and fax the copy but they said they do not have it. This happen a year ago now and they are trying to make my credit bad. I will go to court before I let them have their way. The BBB would not do anything to help me. Verizon is terrible and I will not recommend them to any. They wireless service is worst than their FIOS, they do not treat their customers fair at all.