Verizon FIOS internet is the most inconsistent, hyped up bullshit I have ever witnessed in my ENTIRE life. If you want some unreliable, slow ass dial-up internet that works 50% of the time PICK VERIZON! Their routers are shit, they break nonstop (we're on our 4th one...needless to say they're made cheaply made as well). This company is a GREAT example of one that likes to skate by with customer service and support while secretly fucking you from behind with their made in China products. I STRONGLY advise those out there reading this to never switch to Verizon...even if it means going back to dial-up...

Can you hear me (or us) now Verizon?

I upgraded my Verizon HighSpeed Intent to FiOS today, and the technician window was scheduled to be 8am-12pm, but they didnt show ontime. I called at 2pm, the customer service agent is nice and told me it would be a little delay, the technician will come in half an hour to one hour. However, until 4:30 pm still nobody came, I called 800-837-4966, and there are too many automatic choices which bring me to wrong dept and even one dept hang out my phone call. Finally one person answered my question and told me the technician was on the way to my apt, now is 5:08pm, finally one guy came and he told me that he was assigned this job 45 mins ago. How terrible!If I didnt call again and again, I will waste my whole day!

It reminded me last time the bad experience about installing Verizon HighSpeed intent, that time, the schedule time would be 12:00pm-6:00pm and the technician showed up at last minute at 5:45pm, however, after he installed the equipement, the technical support dept already out of office hour, he couldnt make sure about the activation of intenet before he left. I was told it would work rightly tommorow morning, however, another terrible waiting time occured, the internet didnt be activiated, and called customer service again and again, finally after 4 days, another technician came and active it. But the intenet speed is not as fast as it supposed to be.

Anyway, I am very unsatisfied with verizon service especially for the technician support and also the customer service phone is too many choice to transfer you to the right dept as well as reprensatative attitude is too bad, especially female.(cuz I am female?)

We have had Verizon as our telephone service provider for over 18 years at the same address and decided to upgrade our Verizon account to the FIOS package deal since we had heard how wonderful it was suppose to be. Well, we liked the service but had to sign up for a 2 year contract in order to get it installed. We decided to move to SC to obtain our retirement home and purchased a home in Feb 11. When I tried to have our service transferred to our new home in SC I was told that service was not available at this new address but I could terminate the contract without being charged an early termination fee since Verizon could not provide service at our new address. We were given instructions of how to return the equipment to Verizon once we were ready to cut off the service and received boxes to ship them to the designated addresses so therefore we did as we were instructed. I contacted Verizon customer service on 3 separate occasions to confirm the early termination fee would not be charged to my account and was told on all occasions over the phone that I was correct, the early termination fees would not be applicable to us since service was unavaliable at our new location. Well... you guessed it... low and behold we received a nice big bill in the mail just 3 weeks ago stating we owed Verizon the early termination fee and the amount was due by the end of the month. Luckily, we did not have the automatic filling set up on our account so I called the customer service department and talked to a Jerone who was very curt and abrupt in informing me that a contract is a contract and I am liable for the early termination fee charges. I tried to explain what had been discussed previously and that it had been agreed upon by their reps that I would not be charged but I was again told by Jerone that a contract is a contract and I was going to have to pay. I told them I was not paying because they had lied to me and I was not expecting these charges to come my way and they could charge all they wanted to. Now I'm being threated to be contacted by the collections folks and possible damage to my credit rating. I'm not worried... I told them to charge away they would never get another dime out of me... this is the way this company treats their loyal dedicated customers after never being late for one bill after 18 years of service. How far can these big powerful companies go with treating honest, hardworking citizens this way with these lies and cheat scams they contine to get away with??? Is our rights being taken away in this country????

I just got off the phone with a rude customer service supervisor "EM2" I have been with FIOS for 2 and half years and as a loyal customer, I have been overbilled, and treated poorly.

Verizon Fios. made me pay. two times in two days right out of my account this only leaves me $3.95 for the rest of the month I am on FIXED IN COME AND THEY KNOW THIS. Can you help me with how I can get this money back.