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November 12, 2007
Verizon sucks!
I had DSL service for my office. I closed the office and cancelled phone and DSL. Next month I get a bill for DSL, I call waited about 10 minutes fighting with the voice activated machine and was informed that I had to cancel DSL through another department. I asked to speak with his supervisor, he refused, I asked repeatedly and said he was writing all the nasty things I was calling him on "my file" he then hung up on me. I recently had to order phone service for my home. I placed an order online where I was asked for my social security number, which reluctantly I provided. I got an email saying I had to call in to confirm my ID. I called waited about 10 minutes and I was asked for my social security number and date of birth and then asked to fax a copy of my drivers' license from both sides. Which I reluctantly did. I was given a phone number to call which. I called and waited 10 minutes before a rude live person answered. She asked for my private information and then informed the order had been lost, but that she could take my order now. She asked for my name. I gave her my name. She then typed something in and then asked for my name again. I hung up. That is the problem with monopolies.
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July 23, 2007
Verizon DSL service is awful!
I live in Lyndon, VT, and I've had had Verizon DSL for almost a year and have had terrible service. My connection is unreliable; it comes and goes and is often down for hours or days at a time. My upload speed will crawl to a halt for no apparent reason. My upload speed is routinely about 1/3 as fast as Verizon promised (128 kbps is what is in their contract.) Tech support is useless. They connect me to PC support even though I've asked for Mac support, then I have to wait on hold again, and listen to the same infuriating message: that I can got online and get many of my questions answered. If I could get online, I wouldn't be on hold for tech support, listening to the same infuriating message! The tech people never can find anything wrong; they always say the line is fine, the bandwidth is fine, the server is fine, and that there is something wrong inside my house. I had a technician come to my home and check everything and he could find nothing wrong. But still, my connection breaks routinely, when I do have a connection the upload speed is often 30kbps instead of the promised 128 kbps, and tech support asks the same questions about my jacks (which have been tested and are fine) and the cable connecting the modem to the jack (which is new and has been replaced several times just to be sure.) There is nothing wrong with my wiring, but there is definitely something very wrong with Verizon's DSL service, and their tech support. Verizon is not delivering the service they promised, they are wasting my time, and I would like someone to do something about it. This is fraud, and it should be investigated.
Sincerely,
Elizabeth Wilkinson
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