Verizon DSL Internet Service

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Category: Services

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United States

Verizon DSL Internet Service Reviews

July 26, 2007

Connection problems and spam

I got verizon dsl internet service, which i have problems all the time getting disconnected, i try many times to fix the problems in the phone, i usually get some one from other countries answering the telephone, and never was able to fix the problem.

I am also getting 1000's of commercial email on the verizon email service, and i dont know who this people are. Call verizon company and they told me they cant do anything about it. I am stock with then for a year contract. And haven't being able to resolved the problem. Most of the time i dont have internet service. And cant anybody to help me from the company. Is there anybody else having problem with this company?

July 25, 2007

Poor customer service

To Whom It May Concern:

I've registered to verizon DSL internet connection on July9th and received Verizon DSL installation kit on July 12th. In the evening I tried to install it but not successful. I called customer support and nearly after 1hr finally I could be able to talk to someone. I was told to switch off modem, laptop and restart again, it didn't work, so advised to try after 12hrs. No use. I waited till sunday morning as I was not successful, called them on sunday. One person, jimmy told that they'll be sending a person to assist in installation on Monday, anytime b/n 4PM to 10PM. The helping guy didn't turn up on Mon, tue. I've again called the customer support daily almost for 4 to 5 times which is really a hell. I regret to take the service. No one is there to help, they just hang the phone. I got frustrated and finally decided to cancel the service after waiting for 12 days. i.e on July24th. I called up the customer support to cancel the service. Trust me I almost felt like crying out of frustration. It took me 5hrs45mins just to cancel the service. I tried for 7 times and finally the 7th guy looks little sensible compared to others and finally got it cancelled. I felt very happy the moment I got the cancellation number.

It's good if Verizon provides good customer support.

Thanks
Sudha